1-800-731-2228 x5259
Hi, I’m Theresa!
I’ve been an insurance professional since 2009, and joined Mitch in 2021. I love it here! We’re all about making insurance lovable, and as a service team lead, I support the brokers that make it lovable for our existing customers. Ours is the team that answers your questions and helps you make changes to your policy.
I’ve just about seen it all, and I help our brokers find creative solutions when they’re dealing with a situation they haven’t seen before, or when a customer just needs some extra TLC. Good service is all about understanding, and I encourage our brokers to take the time to understand the customer. What do they need? Why do they feel the way they do? What do they want out of this interaction? Once we understand, the solution is usually pretty clear.
Outside of work, well, I’m all about the outdoors. I live close to Lake Simcoe, and for me there’s no better place than by the lake. I also love to stay active, practicing yoga, and going for a hike whenever I can. One time, while hiking in Texas, I saw a roadrunner, a deer AND a tarantula, all on the same hike! Like I said, I’ve seen it all. LOL.
Anyway, if you’re a Mitch customer and you need help with something, you can trust that, as a team, we’ve seen it all. Give us a call. We’ll help you out!
