Mitch Logo 1-800-731-2228
Mitch Logo
  • Claims
  • Self-serve
  • About
  • Our team
  • Our insurers
  • Blog
  • Careers
  • Leadership
  • Media
  • Contact
We have a 4.8-star Google rating!
  • Auto insurance
    • Classic
    • Electric
    • High-Risk
    • Pay-as-you-go
    • Right-Hand
    • RV
    • Uber and Lyft
  • Home insurance
    • Homeowner
    • Airbnb
    • Condo
    • Cottage
    • High-Risk
    • Landlord
    • Tenant
  • Business insurance
    • Contractor
    • Cyber
    • Other
  • Motorcycle insurance
    • Classic
    • M1
    • M1 self-serve
  • Life insurance
    • Term
    • Permanent
    • Group
    • Health
  • Other insurance
    • Boat
    • Event
    • Pet
    • Snowmobile
    • Everything else
  • Online service
    • Auto quote
    • M1 quote
The latest from mitch magazine
  • Row of parked cars Toronto car thefts way up: How to protect your vehicle

    Read More >

  • Floating raspberry and purple female symbols. #EmbraceEquity with the Mitch Insurance team

    Read More >

  • Motorcycle ready for spring riding 5 ways to save on motorcycle insurance this spring

    Read More >

  • Happy person working from home. Mitch certified as a Great Place to Work

    Read More >

Visit blog

  1. Home
  2.  > 
  3. About Us
  4.  > 
  5. Team Members
  6.  > 
  7. Theresa Wicks
Theresa Wicks

Theresa Wicks

Service Team Manager

Call Book

1-800-731-2228 x5259

Hi, I’m Theresa!

I’ve been an insurance professional since 2009, and joined Mitch in 2021. I love it here! We’re all about making insurance lovable, and as a service team lead, I support the brokers that make it lovable for our existing customers. Ours is the team that answers your questions and helps you make changes to your policy.

I’ve just about seen it all, and I help our brokers find creative solutions when they’re dealing with a situation they haven’t seen before, or when a customer just needs some extra TLC. Good service is all about understanding, and I encourage our brokers to take the time to understand the customer. What do they need? Why do they feel the way they do? What do they want out of this interaction? Once we understand, the solution is usually pretty clear.

Outside of work, well, I’m all about the outdoors. I live close to Lake Simcoe, and for me there’s no better place than by the lake. I also love to stay active, practicing yoga, and going for a hike whenever I can. One time, while hiking in Texas, I saw a roadrunner, a deer AND a tarantula, all on the same hike! Like I said, I’ve seen it all. LOL.

Anyway, if you’re a Mitch customer and you need help with something, you can trust that, as a team, we’ve seen it all. Give us a call. We’ll help you out!


Didn’t find what you were looking for?

Check out some of our other insurance products.

Browse

Who’s Mitch?

Mitch is a leading digital insurance outlet on a mission to make insurance lovable through exceptional experiences. Family-owned since 1948, the business is a marketplace for more than 70 of Canada’s top insurance companies. An unwavering supporter for consumer and public good, Mitch believes that everyone deserves fair and transparent insurance.

Mitch Insurance is operated by Mitchell & Whale Insurance Brokers Ltd.

Insurance products

  • Auto insurance
  • Home insurance
  • Business insurance
  • Motorcycle insurance
  • Snowmobile insurance
  • Cyber insurance
  • Life insurance

Latest from our magazine

  • Row of parked cars

    Toronto car thefts way up: How to protect your vehicle

    March 15, 2023 Read More >

  • Floating raspberry and purple female symbols.

    #EmbraceEquity with the Mitch Insurance team

    March 8, 2023 Read More >

  • Motorcycle ready for spring riding

    5 ways to save on motorcycle insurance this spring

    March 1, 2023 Read More >

Contact Info

Head Office

1555 Wentworth St. Unit 200, Whitby
Ontario L1N 9T6

1-800-731-2228
info@mitchinsurance.com
 
Toronto

110 Yonge St. Suite 403, Toronto
Ontario M5C 1T4

1-888-401-4697
info@mitchinsurance.com

  • Corporate policy
  • Privacy policy
  • Terms and conditions
  • Accessibility
  • Conduct
  • Sitemap
Copyright © 2012 - 2023