Customer reviews

Our customers love us

We have a 4.8 star Google rating!

What our customers have to say

As a family-run business since 1948, we know what matters most are our customers. Our goal is to find you the best rates possible for the protection you need while providing personal service.

Many of our customers have been kind enough to send us very positive feedback about dealing with us at Mitchell & Whale and we are proud to share their comments with you (Some details have been omitted to respect privacy).

July 2020

 Thank You for giving me a great deal on my motorcycle Insurance policy.

Cleon B. – July 1, 2020

June 2020

With Mitchell and Whale the friendly service rep was able to get me the same auto coverage but with a different company saving which saved me hundreds of dollars. The rep was informative and answered all my questions thoroughly. Very satisfied! So much better than the faceless company who I used to be insured by.

Shannon R. – June 2, 2020


Good Morning. we moved from our broker Gallagher and Waterloo insurance company after many years of patronage, after disappointing experience during renewal stage this year, poor customer service and unjustifiable insurance premium increases. Despite the fact that me and my wife have very good driving record, they ran out of options and demonstrated no desire to keep our business.

Working with Tania was a very good experience, complete contrast to earlier one, where Tania communicated well and timely, sourced quotes that have been competitive and we experienced excellent customer service. Let us hope we will continue this mutually beneficial relationship and I will be happy to give you referrals going forward.

Stay safe & healthy!

Nikhil. – June 3, 2020

Hello Adam,

Thanks for the follow up, you seem to be the exception.

I had your company on my radar via the web for a couple of years both because you were local and your agents seemed very responsive as I was becoming increasingly unhappy with a couple of previous providers jacking up the rates significantly for no reason/explanation or claims other than it’s your area, some went up others down.

When I contacted your firm this year Debbie & Andrea were both amicable, quick to respond, informative as well as providing a significant cost savings, this coupled with the promise of yearly reviews to obtain the best rates on my behalf made for an easy decision.

Thanks again as I hope to retain a long lasting relationship.

John M. – June 5, 2020

I looking for insurance for my older motorcycle because my previous broker changed somehow and could not offer me Aviva insurance products anymore. As I browsed on my computer I came upon your site and was happy to realize that you folks offered what insurance I needed from the same insurer (Aviva) and at a sensible price. Although my computer skills are not the best it was my pleasure to deal with Daniella Lurato who walked me through the process and helped me complete my application on line (a first for me ). Once again thanks to all…

Ray S. – June 7, 2020

I was looking for a new insurer and came across your firm on the web. I spoke with Josh Hansen and i must say, that i was extremely happy with the knowledge, professionalism and service that he provided. He answered all my questions and concerns without hesitation and promptly returned all calls. A very pleasant experience. Won’t hesitate to recommend Josh and you firm, in fact, I already have.


Steve C. – June 9, 2020

Nicole Schrader made us feel welcome and she is so cordial and puts time aside to satisfy our needs and questions, Thanks and very satisfied !

Timothy & Marianne G. – June 9, 2020

I’m sure you can appreciate how busy we have all become. I really am glad that I was recommended your company by GPbikes employees. The service was quick, on point and very competitive. I am actually thinking about reaching out for home and auto insurance in October when mine are up.

Thank you again!

Jimmy D. – June 10, 2020

Hi Adam,

Your team did fantastic work helping the clients. I am super happy with all your service. I will switch my other rental property to you next year.

Thank you!

Ben H. – June 10, 2020

I have already recommended you to my brother who is in contact with many more riders than I am. He does not live here but he has more connections than I ever will. I definitely tell my riding friends but I am not in a large group of people. I will continue to recommend you in conversation with others.


Bob V. – June 10, 2020

Hello Adam,

I would really like to thank you for your email.

In fact I have already started the referral to my colleagues.

I am planning by August to move my car insurance as well to you and I hope that your company will provide me better service and rate with respect to my current company.

So far, your employee were quick, precise and humble. Further, they provided the best quote among all other companies that I tried to shop from them.
Thanks again for being great service provider and I hope that you will maintain the service for my future applications.

Best regards,

Youssef E. – June 12, 2020

Hi Adam,

I have recommended M&W to several friends recently and will continue to do so.

Keep up the good work. Have a great weekend,

James C. – Jun 19, 2020


Your welcome email is a very nice touch.

Just some quick feedback on my experience with your firm. Daniela and Andrea were exceptional in addressing my Insurance needs and showed terrific Customer Service skills. Based on this experience, I will be gladly recommending them and your Firm to my Family and Friends.

Thank you,

Best regards

John R. – Jun 23, 2020

Hello Adam,

I am really happy that I choose you are my Insurance Brokers. I was recommended to you by someone in my motorcycle group.
Saved lots of money at the same time. I thought that I could save money by insuring my home and vehicles with one Insurance company like I was doing for many years.

Tania Jansen was great in helping me find the right insurance for my home, auto and motorcycles.. She really knows how to communicate and deal with people in a kind and honest way. Looking for what is best for your needs.

Thank you for having me,

Naz K. – Jun 23, 2020

May 2020

After getting unbelievably expensive quotes from different insurance agents and brokers, I found M&W via their website. 10 minutes later, after a very welcoming and nice conversation with Meghan, I was insured with all the protections I was looking for at a price within my budget. I would have called M&W from the beginning if I’d known and I would have saved 3 hours of my time.

Thank you !

Tristan F. – May 1, 2020

I was browsing for a cheaper insurance for my two vehicle, i was planning on switching to a different company and i found Mitchell & Whale Ins., through FB and send Mr. Chris Park an email. He was very efficient and send me a quotation right away and explained my coverage. He found me the best price i can afford.

Their service was very efficient and friendly too.

I would recommend Mr. Chris Park and his assistant Ms. Andrea Thornton. Good customer service.

Veronica K. – May 3, 2020

Hi Adam, I am very happy with your company’s efforts to make getting coverage as hassle free as possible. The staff I have dealt with to get set up were great,quick and easy. Thank you .

Del B. – May 4, 2020


I chose this company because I was accommodated in an open minded manner. The correspondence was so quick. The monthly payments were explained to me well. I am so thankful for the effort of the team to give me quote based on family’s budget.

I gave your contact to my friends.

Thank you.

Jocelyn D. – May 4, 2020

Good evening,

The experience was fantastic.

From the polite, friendly first call,

I saved a lot of money. I had my policy processed quickly as well. Then with 24 hours I had a detailed follow up email with my payment dates.The entire experience was wonderful. The staff at Mitchell Whale are a pleasure to work with and I thank you.

I have already put your company’s name out to my family and friends if they need insurance.

Sharon C. – May 5, 2020

My choice to select M&W was quite simple. My good friend and long time insurance broker, your uncle Doug Mitchell, has been my advisor for more than 50 years. I have always turned to him when I needed sage insight on my insurance requirements. So when I needed some Habitational insurance it was through a simple phone call, arranged by Doug, that I was introduced to your very competent and professional M&W Account Manager, Elizabeth Szabo. She made the process simple and transparent, taking my personal requirements as a priority and tailoring my new policy to my exact needs.

In my initial query with Doug, he gave me a brief history of your path to creating your unique approach to insurance brokering. His description of the office environment you have created demonstrated why your company has been so successful. And Elizabeth is a prime testament to the quality of service on which your business has grown.

Were I to be on a search to become an insurance professional, and I said this to Elizabeth, I would have chosen M&W as my first choice to build my career. It clearly is a great place to work.

I know your grandfather, Harold Mitchell, would be very proud of the evolution you have taken his practice.

I wish you continued success.

My best regards to you,

Tim H. – May 9, 2020

Thank you for the opportunity to provide feedback on your services. I am a senior who had been with our previous insurer for well over 20 years. My career was over 45 years as a Quality Manager in multinational organizations… I know the value of customer satisfaction.

2 very distinct interactions with my previous provider caused me to re-consider. First, as I approached retirement a year ago, I made an appointment; met & discussed with the provider, what that would mean in cost benefit to my premiums. Basically, I was told that it would be reflected in my policy renewal. Then secondly, when that time came, auto premiums were increased by 20%. I have no accidents, no tickets. I called & played “telephone tag” a couple of times. I went to their web site on line & found a questionnaire by which they would give me a quote. I did it & the response came back 20% less than my renewal. They called interested in the new business….they didn’t know who I was, so I gave them my policy number & asked why the difference ? I was told it was the cost of the “personal interactions” given. The trust was broken; they drove me away.

Through my research, I came across M&W. I called & left a message. Faith Lewis contacted me quickly; we had a very friendly discussion, & went through the specifics of my situation. Her follow up was quick & informative. She provided clear details; left no stone unturned; made suggestions. The cost was definitely better than what I had expected, for the same coverages. I was so impressed, I immediately signed up & cancelled with my previous provider, even though there was a penalty to do this… & Faith had been straight up, before I cancelled with the other to tell me that I would face that….total transparency.

I am a strong believer that the manner & attitude of associates in an organization & how they treat customers speaks to the personality of the organization itself. It was delightful dealing with Faith; professional & personable & M&W has been able to exceed my expectations. Full kudos, especially to Faith & thank you !

Mark P. – May 9, 2020

Hi Adam,
I ultimately chose Mitchell & Whale for my insurance needs in large part due my interactions with the representative Tania Jansen. Her professionalism, communication, and competency made the decision easy.

What sets Mitchell & Whale apart is that your quality representatives make the process of purchasing the correct insurance very easy.

Hope this information is useful.

Take care

Dwaine J. – May 9, 2020

Thank you for reaching out Adam. It is nice to see that the professionalism and care for the customer extends right to the top. I have already mentioned your company to many of my friends since not only did I get a fantastic rate, your staff was very helpful and accommodating to my needs. Nicole and Andrea have both helped me and are both great at their jobs.

Adam, you and your staff have seemed to life to to your motto of “insurance that doesn’t suck!” I am grateful to have found you.

Ian S. – May 20, 2020

I really came to do business with your firm because of the price. But I was very pleased with the personal service I received from you while working out the details of my coverage.

Thanks again,

Daniel K. – May 20, 2020

I chose you because of the seamless, efficient and professional way I was treated.


Cy Y. – May 29, 2020

April 2020

I chose you primarily due to cost savings, as the premium was almost half that quoted from other brokers. However, after deciding to go ahead with you, customer service and on-boarding experience was seamless. I appreciate the use of technology with signing documents and such. Given the experience, I will come back when the condo renewal is up for renewal.


Achilleas T. – Apr 3, 2020

Great price!! I saved significantly and the service was excellent and prompt!! Thank you!!

Stanley N. – Apr 3, 2020

Annual basic premium for my Harley in Florida was one tenth of my current policy in Ontario. Most of the premium here is a donation to the Ontario mandated Accident Benefits which covers the rider, for any rehab not covered by OHIP. The Income Supplement premium, of no use to someone retired, is also government mandated. In Ontario one can easily soon pay more in premiums than the motorcycle is worth.

Checked a number of online insurance application links which usually turn out to be fronts trolling for personal information and a sales lead. The M&W website looked promising. I called their 800 number. Bottom line – friendly, personal and painless with an immediate verbal quote, followed by simple on line document signing and a day later temporary pink slips via email. Bang – all done in a blink and 30% cheaper. Best deal in town!

Full disclosure – I don’t often write a review.

Mike L. – Apr 9, 2020

I chose M&W Insurance brokers because of the cost savings and the simplicity of becoming a client. The agent clearly outlined the coverage I was looking for and the associated cost. I am sure I will be a long time client and would definitely recommend this Insurance Company to my friends.

One happy motorcycling client. Once my house and vehicle insurances become due I will definitely go to M&W for a quote.

. – Apr 9, 2020

I would like you to know how grateful I am to have been assisted by your employee Josh Hansen. His courteous, prompt and thorough service, during this stressful era, should be acknowledged and applauded. Kudos!

Diane B. – Apr 16, 2020

I enjoyed how quickly Chris Park got back to my request and your company was very easy to deal with. A very quick turnaround.

Very happy customer,

Brian G. – Apr 23, 2020

Before expressing the reasons, please allow me to speak of the excellent response I got from Brad (the initial contact), Chris, Andrea and Laura. Thanks to these good people, I felt “at home” with M & W.

Without further ado, here are the reasons:

  • Quick response to queries
  • A genuine effort to understand my requirements
  • A serious effort to negotiate and provide the most reasonable package.
  • Helpful advice where it was necessary, without the intention to oversell.
  • I have no problem with M & W publicising my response, with the understanding that personal and identifying information is omitted.

Thank you for taking on my insurance needs!


Chris T. – Apr 23, 2020

Thanks for all the time and effort from everybody. My experience with your staff has been a pleasure. The rates are second to none. Every agent I have spoken to has been kind and the up most professional.Thanks for a great rate as well as all the nice feedback

W. G. – Apr 24, 2020

I contacted Mitchell & Whale Insurance Brokers Ltd. after a diligent search on the Internet. It took me quite a time to go through a very long list of the brokers who operate in Ontario and to read the reviews.

I had to do my homework as far we with my father decided that no more we would like to deal with the previous insurance broker whose hallmark is arrogance and rudeness. Which is very surprising to encounter and experience in this more than competitive business… We dealt with them year by year, but said ourselves “enough is enough”.

Upon reading the numerous reviews about Mitchell & Whale’s business effectiveness and style of working with their new and old clients, I was in no doubt that they weren’t fake. Brief and long, all the reviews were sincere and the real ones.

I wrote down a list of the full names of the agents who were praised again and again on Google. I called Mitchell & Whale and requested the receptionist to forward my call to any of them.

My call was taken by Alex Hillhouse, Personal Lines Insurance Broker. I can give a real testimony of his high professional qualities: ability to listen attentively, knowledge of the products, understanding of the needs and specifics of a client. On the top of them, he has a valuable professional skill – ability to speak with you very friendly and respectfully.

Alex Hillhouse offered us a range of options, and we discussed which of them could be compulsory or an excessive ones. You, as a client, have a big latitude to make your decision without being coerced into the package which you don’t, actually, need. But you are guaranteed that Alex Hillhouse will give you an ample time to ask all your questions until everything is clear.

That is his business style which won so many excellent reviews and keeps his company’s business growing.

Alex took time to explain how the papers would be signed electronically in times of Coronavirus. He also introduced me to Andrea Thornton, Administrative Assistant.

It is a must to pay my respect to Andrea Thornton as far she is a very dedicated professional person to the business of Mitchell & Whale. Andrea is amazingly prompt and keeps her word. Whatever communication I expected to receive from her or clarification or instructions – everything was done as we say “at a speed of a business”. I can say with no exaggeration, that it was an impeccable service rendered.

I highly recommend Mitchell & Whale Insurance Brokers Ltd.

Olena V. – Apr 28, 2020

Most definitely we will recommend M&W at every available opportunity!

Thank you for taking us on as customers.


Chris T. – Apr 30, 2020

Hi my experience with Mitchell and Whale insurance is great they say yes when others say no very respectful honest and committed company I also chose Mitchell and Whale because they offer exactly what I’m in need of in insurance thank you Mitchell and Whale insurance.

Darrell. – Apr 30, 2020

March 2020

I had heard good things about Mitchell & Whale, and specifically Jeff Logan, from my other family members who went to him when they were looking to switch car and motorcycle insurance. They all had wonderful experiences and saved a bunch on their insurance. Having just moved and seen a massive jump in my previous plan’s premiums, I decided to try out Mitchell & Whale, too. I contacted Jeff and he was really helpful; answering all my questions and getting me quotes within a single phone call. The quotes he found saved me about $1000 a year on my car insurance, and another couple hundred by combining my partner and I on one tenant’s insurance plan instead of the separate ones we’d had previously. I would absolutely recommend Mitchell & Whale to anyone looking to find a better deal on insurance of any kind. It was fast and easy, and it took all the annoyance out of trying to look up new quotes on my own!

Thanks again,

Amanda S. – Mar 6, 2020

I choose Mitchell and Whale as my insurance because they care about customers and offer great savings and protection that leaves me comfortable and relaxed knowing I’m covered. They work with me to find the best plan that suits my budget with future goals to improve and lower my rate.

Anthony M. – Mar 14, 2020

February 2020

They were very helpful and understanding and help me through the whole process of getting insurance. When other people wouldn’t listen they were there to listen. Had a very good experience with you guys. And I would recommend anyone to you guys if they ask.

Chris M. – Feb 4, 2020

I am new to Mitchell & Whale Insurance but my set up experience was great.

I worked with an agent that took all my details and worked in the background to get me the best deal possible.

Much lower than the other quotes I received.

Craig used his experience to call all the right people and asked for them to work some magic.


Looking forward to years of great service!

Susanne H. – Feb 11, 2020

In short I found M&W insurance fast , honest and a great price. Everyone I had dealings with on the phone or email was friendly and knowledgeable.

Anson D. – Feb 19, 2020

Mitchell and Whale was the first number I called after being told I would not be able to continue being insured by my insurance company ( I bought a new motorcycle). i had been with them for over 20 years with no claims or tickets and suddenly I’m a risk.

Meaghan took all of my information and told me that she’d be able to find me someone as over 30 companies are represented by Mitchell and Whale. She found several that would suit my needs, explained the differences, made recommendations, and answered all of my questions. Both her and Kristen were clear with paperwork they needed from me, and took care of everything promptly. I’m now paying literally over $1000 less per year in insurance for a bike that’s 5 years newer and 150cc more powerful than my previous one.

Meaghan and Kristen were incredibly helpful, punctual, and an absolute pleasure to deal with. My only regret is that I didn’t switch until now. I was crushed when told I wouldn’t be insured and cannot put into words how happy I am to have found Mitchell and Whale.

Thank you,

Sean C. – Feb 20, 2020

Jeff Logan has been a huge help guiding me in what yo do. He is a professional and it is wonderful to have trust in my Broker. I sure needed to be let known what to do.

Yes your correct, insurance can be confusing at times and Jeff is my hero. Lol.

Regards to you and your team.

Looking forward to a true professional experience with M&W.

Judith W. – Feb 26, 2020

Many thanks for the support we received while shifting our insurance coverage. For a long time I dealt directly with insurance companies, but have decided to seek out a broker, and am very happy with our decision. Special kudos to Mahika for prompt and thorough communications,
stay well,

Mike K. – Feb 27, 2020

November 2019

I just wanted to give a shout out to Natasha L for making a painful process a sure delight. She has worked hard with success and has majorly put our minds at ease. I was impressed right from the 1st phone call and she continues to impress me with every email and phone call. I read that one of you mission statement is not to make insurance suck, I would have to say she has surpassed that.

Sandra H. – Nov 7, 2019

October 2019

I was referred to you by another insurance broker, as I had tried a few and no one was able to help me get insurance.

I am new to Ontario and am slowly learning the process for insurance here.

When I contacted Corey at Mitchell and Whale, he was very helpful and did not discourage me with the bad news of having to call someone else.

I would recommend Mitchell and Whale to others because the service was quick and explained in a way I could understand.

Kenneth K. – Oct 8, 2019

Finally a company that has GREAT customer / client service!

Morgan and Emily have been ah-maz-ing with me!

Thank you so much and have a lovely week!

April T. – Oct 22, 2019

I had such a great experience with Paul I’ve already referred a family member to him and she too had an amazing experience. Paul is knowledgeable, matter of fact and was always quick to reply. I work in an industry where people often ask for insurance recommendations and Paul’s at the top of my list. Thanks again!

Angelica C. – Oct 22, 2019

I required insurance for a used vehicle purchased to be used primarily this winter and park another. The insurance company I was currently using for the past 4 years quoted me an outrageous price for PLPD only.

It was more than what I paid for the car so I decided from there to shop around and use a broker to find me the best price for the vehicles I have. I found you guys on the web and began to read reviews and decided to call for a quote.

Chris answered my call and I was most impressed to get quoted half of what I had paid 3 days earlier for my winter beater. From here I asked Chris to quote me on 3 other vehicles in which at the end of the day I’m saving. It sure does pay to shop around!

I was with another broker for maybe 12 years in which renewals came around and I never heard a thing on them shopping around for me to get the best price possible and when I did my own shopping I found a better price. I’m really impressed on how Mitchell and Whale appear to take a real interest in getting me the best price out there for my insurance.

I look forward to a long relationship and hope as each year passes and renewals approach I can rest assure that I won’t have to shop for insurance to get the best price.


Jeff B. – Oct 22, 2019

September 2019

What sets you apart from other companies you’re made to feel like family not just a client.

Andrea A. – Sep 3, 2019

In this past summer, it was my first time getting/obtaining my own personal car insurance that was not with my parents. I had no idea were to begin so i searched up online where i could get a free quote on insurance. Your website came up and I read reviews on the type of service you all provide. When i first contacted the company, it was Chris Park who contacted me about my quote. He was so kind and attending, he said I could call/text/or email if I had any questions. I never felt like any question or concern I had would be judged. I liked how i got multiple different quotes to choose from. The second time I went to get new car insurance, instead of going with my current insurance company at that time, I reached out again to Mitchell & Whale for another quote. This time I spoke to Alex Hillhouse, and he was equally as kind and helpful. I really appreciated that Alex was honest with me about the different insurance companies that they worked with and gave me his personal opinion on the better/cheaper prices for me to chose. Overall, it has been a very enjoyable experience working with these brokers, I will continue to chose Mitchell and Whale for auto insurance.

Bronwyn – Sep 19, 2019

In today’s pace, we all want to get things done ‘in the moment’. I internet searched motorcycle insurance in Ontario and several options presented themselves. I inquired with a few of them and your response was quick and informative. Back and forth emails with a representative provided me with a sensible and affordable quote. After waiting a 24 hour period, it was obvious that M&W insurance was a wise choice. Your quick response time and well informed representative was peace of mind for me. I am confident that if the time comes where I need your assistance any time or for anything in the future, your service and information will be quick and professional.

Greg G. – Sep 24, 2019

August 2019

We chose M&W for three reasons: 1-a trusted family member’s recommendation; 2-lower insurance prices with no games (plus ongoing reviews to stay competitive); 3-access to real people who reply to emails and actually answer the phone. Good decision.

Derrick & Colleen N – London, Ontario – Aug 3, 2019

I have told many friends so far Adam.

Your business model is the best I have ever seen for insurance and your staff is number 1. Make sure you keep them happy because they are very responsive and professional.

I received all 3 policies in the mail as promised. Excellent work, and we are glad to be your clients.


Robert and Donna M – Aug 13, 2019

The reason I chose your firm to source car insurance was because of a great recommendation I received for Thanu Karunainathan from a dear friend. I found Thanu nothing short of excellent to work with! And considering I had not had car insurance in the past six years, so I was very unsure of all the options, Thanu provided me with confidence that he could find the right fit for my needs.

I have never used a broker for auto insurance before, and I am pleased that my first-ever experience was with Mitchell & Whale! I’m not sure if you’ve read it or not, but I added a review to Google reviews a couple of weeks ago.

Have a great day!

Kind regards,

Liz – Aug 22, 2019

July 2019

Hi Adam,

I honestly hadn’t heard of Mitchell and Whale but found your website when doing some online research for work. I work in property insurance for a TPA and in my quest to research an insurance company I was going to be meeting with for a potential partnership, I came across your website. Your site actually had more information about this potential client then I could find on any other website – when researching their history (including their own!). The top banner of the page had a box to fill out if you are looking for a quote on home and auto insurance. Since I was unhappy with my current insurance company…I filled it out. I had been trying to find a new broker and calling around, but would never get a call back. Within about 15 minutes of hitting submit I received a call from Chris Park. We went over everything on the phone and he was very detailed and able to provide me with a quote on the spot. Not only was I increasing my coverage, I was getting a much better deal. Chris was fantastic and answered all my questions and followed up everything up with emails. I received all the paperwork from Melissa Mills, the same day! The entire process to so quick and easy. The emails afterwards confirming my payments scheduled was an added bonus. I couldn’t be happier with the service I received and will highly recommend Mitchell and Whale to anyone looking for better customer service and insurance coverage.

Keep up the good work!

Thank you,

Karen D – Jul 27, 2019

June 2019

Yes, we have had nothing but great service from the individuals who have assisted us with our insurance needs. We were contacted before our policy was even due to provide us with options for change which provided us with a better rate. All of our questions were answered in a very timely manor and I found the ease of signing documents through e-mail has been very efficient and time saving.

Thank you for your service.

Kathy B – Jun 14, 2019

Hi Adam,

For me it was simple. My last motorcycle insurance provider in which I was with for over a decade kept going up lots for no reason. Even though my driving record is exemplary, always paid the premium in full and never had a claim.

I cold called your office just before the renewal and reached Nicole Schrader where she kindly gave me a quote which made a lot more sense. So I decided to go for it, provided all my info and she had me set-up, digitally signed documents, I paid the premium and was provided with a temporary slip the same day!

Now with this kind of service, I will contact Nicole at your office when my truck and snowmachine is up for renewal next year in March to explore what you can offer as a premium with hopes to find even more savings due to having multiple vehicles insured through one broker.

Best regards,

Andre – Jun 7, 2019


I’m pleased to recommend you.

I was in touch with a few other companies to get a quote – your company got back in touch with me right away, understood my needs immediately, and gave me a satisfactory quote without the usual back-and-forth. The whole process took only a few minutes, and was done in a friendly, courteous and professional manner. I had some follow-up questions that were also handled extremely well by both your insurance rep and her assistant. It’s so nice to be able to conduct business so quickly with such “approachable” people – well done, and thank you.


J.S. – Jun 2, 2019

May 2019

Adam, I have told friends and family about the help and understanding your firm provided me and your no nonsense approach to my insurance needs. Dealing with your staff was uplifting and eliminated the mystery some of us seniors feel dealing with the big guys in the insurance industry. Much success and thank you!

Lorna – May 16, 2019


I was looking for insurance for two motorcycles. M&W gave me a quote within minutes and it was extremely competitive. When I made a special request to get my liability slips on short notice to pick up one of the motorcycles – your staff responded quickly and I was ready to go. Buying and insuring vehicles has its own challenges, M&W made insurance simple and cost effective so I didn’t have to worry. Thank you.

John E – May 15, 2019

Hi Jeff and Thanu,

I hope this email finds you well.

I am writing to let you know that I’ve been extremely satisfied by the service you both have provided to me. The interactions were extremely clear and concise, and left little to no bits of detail that would cause confusion down the road. Jeff was easy to deal with and was prompt with his responses. Thanu added to that by ensuring that I was okay with the following steps and was able to provide me with the information I required to allow my motorcycle to be plated while I was in line at service Ontario!

Thank you for providing me such great service, and have a great day.

Kind Regards,

Justin C – May 1, 2019

April 2019

Dear Adam

Well to start off I was very unhappy with my previous Insurance Broker. I loved my agent who had left the firm and my file just got tossed around and not assigned to a Broker as I had called numerous times to find out who my new agent was.

When I got my registered letter that Aviva was dropping me for my motorcycle insurance as I no longer fit their criteria of a 6 year rider 30 days before the cut off date I was pretty upset. I called Condotta and Merritt and asked who my new Agent was. I spoke to him and basically my file was thrown on his desk and he knew nothing about me. I was very upset that I had 30 days to find new insurance for my bike and that the Insurance Brokers didn’t give me a heads up I was only notified from Aviva. I know my old agent would have notified me he was very good to me.

I was angry at Aviva and the Insurance Brokers and decided I would take my business elsewhere, where maybe someone would actually care. I had home, auto, and bike insurance with them. I called a couple of Insurance Brokers I found on the Internet and all informed me they knew this change was happening long before Aviva notified me. This struck a nerve that my Insurance Brokers couldn’t have tried to set me up with alternate insurance and let me know, but as I wasn’t really assigned to an agent who would know?

I spoke to at least three Insurance Brokers that told me they had already notified their clients long before Aviva sent out their notices to seek other coverage for their motorcyclists that didn’t meet Aviva’s criteria. This mad me angrier. I got numerous quotes but none were as good as from Mitchell &Wales nor did I have a good experience trying to get a quote. I spoke to Jeff from your company who was nice, helpful, sympathetic and extremely fast at answering my questions and getting me quotes for what I asked for. I messaged and spoke to him numerous times to make sure we had things straight before I signed papers. Jeff was very informative and patient with me and I respect that. So I guess my reason for choosing your company is because of a great price but that’s not all that mattered to me I am not an insurance agent and don’t know a lot about it and Jeff had no issues explaining things to me without ever getting frustrated or belittling the fact I have no knowledge in this area so Customer Service played a huge role in why I chose your company. I would definitely recommend this company to anyone who is looking for Insurance or looking to change company’s.
Thank you!


Jordan B – April 8, 2019

Hello Adam,

I must admit, I found your company searching on line. I have for the past 10 years, been using insurance brokers for my insurance needs.

Over the years, my insurance has changed, which forced me to change brokers that could provide the services I required. My previous broker, unfortunately, let me down.

I received my renewal for the 2019 insurance year and was floored that my rates, without a single claim or ticket, increased over $800 dollars a year.

My expectation of a broker, is to intercept a renewal from the insurance company, review it and advise me of my best action. Either to renew or to at least, shop the market on my behalf for a more competitive rate.

After I contacted my broker, within 4 hours I was advised that they hit a wall, and I had no choice but to renew for these incredible inflated costs as this was the best they could offer. It was evident that very little to no effort was put in to my needs.

I refused to accept these costs and began my search for another broker. I found your office in Whitby, which is very close to where I live, and decided to make contact to get a quote on my insurance needs.

Almost immediately, I received a reply from one of your agents, Alex Hillhouse.

Shortly after my email, we spoke on the phone. He presented himself very well and was genuinely eager to help me bring down my insurance costs.

We exchanged a few more emails so he can gather the necessary information he needed and set out to find me insurance. I must admit, I read his email signature and not only did I love it, but thought it was quite the mission statement to live up to..

Alex spent time on my account, from Wednesday to Friday shopping me around. During this time, he kept me updated with his progress and at one point told me he found me considerable savings, but he believes he can do better.. In my opinion, that’s an insurance broker!! Further, very obvious he was working diligently on my insurance.

Alex reached out to me on Monday, and happily presented me with an insurance quote, $765 dollars a year less than what I was facing with my alternate broker. The coverage was also better than what I had.

Alex stayed focused on closing this deal, getting all the paperwork in order and getting the coverage in place.

Since then, I have referred my contacts to him that are looking for insurance. One of my contacts sent me an email to say thank you for the connection and that “Alex is my new best friend”. He was able to provide her a quote that saved her, like me, a considerable amount of money.

Alex has superior customer service skills and his communication and determination comes across clear and consistent. He knows his job very well and is passionate about work ethics.

So to finalize my opinion, in his signature, Alex states his mission statement “to make insurance not suck”.. My opinion to that, Mission Accomplished! Well done!

Thank you to Alex and your team for bringing me on board in such a friendly, professional fashion. Looking forward to continued business and I will continue to refer my contacts to M&W for their insurance needs.


Louis H – April 8, 2019

Hello Adam,

I was thoroughly impressed by the customer service, and how easy it was to get a fast and affordable quote. The competition kept giving me the run around as to why I need to pay more for their insurance. Mitchell & Whale provided a very affordable quote and exceptional customer service. I am thoroughly impressed with all aspects of this company.


David – April 5, 2019

Thanks Adam

I would like to compliment Jeff Logan for his persistence and diligence with my questions. I chose M&W in the end because he didn’t waiver with the changes and requests for more information that I made. He continued to touch base with me and kept track with my progress. Great employee and hard worker.

John G – April 2, 2019

March 2019

Hi Adam,

So far, I am very happy to have chosen your company as at first it was to save money but Chris was so nice and patient with me to explain all that I didn’t understand and he was a very polite young man. His efficiency and his being thorough in finding the best price that he could give me made me feel that was an exceptional service which I had not had in years. Sure everybody is somewhat polite but don’t go the extra mile. Chris enabled me to make the decision as I felt treated like a first class citizen. And on top of that got the best price as well, so having called your insurance company was a very good decision as your staff and yourself are letting us know that you all are there for us the clients. I was amazed that you Adam personally made a point to welcome me as your client just like family member does and that is a great feeling opposed to agents who are just there to do a job. My congratulations for having trained such personable staff they do you proud I am sure.

I already told my family and friends of outstanding service with a great price your company has provide me with the best protection.


Reine-Aimee J. – Mar 28, 2019

Hi Adam:

Thanks for reaching out.

I’m making a move from Toronto to Ottawa and with all the changes figured maybe it was time to consider a new insurance provider as well. Your firm was recommended by a friend of my son-in-law who lives in Whitby, so it was one of a few that I contacted for quotes.

The reason I chose Mitchell & Whale is because of the incredible service provided by Meghan Spencer on your Personal Lines Sales team. She made what can often be a painful process easy and pleasant. Her professionalism, expertise, responsiveness, and friendly manner resulted in a great experience.

As a sales professional myself, good service is something I notice. While your quote was somewhat competitive, it was really Meghan that clinched the deal. The ease of doing business and the ability to handle everything over the phone and email made it quick and easy. I also really liked the idea of working with a broker (vs an insurance company) who is unbiased in assessing my needs and in providing me with the right solution.

I will highly recommend your firm in future to friends and family!

I hope Meghan receives the accolades she deserves for a job very well done!!

Thanks again for your email and the terrific service from your team.

Karen S. – Mar 26, 2019

February 2019

I am extremely impressed with the service and overall treatment I’ve received.

Meghan Spencer has been amazing and made everything simple and straight forward. Her customer service is among the best I’ve ever experienced!

Will most certainly recommend M&W to anyone and everyone !!


Brad W. – February 8, 2019

Hi Adam,

Absolutely glad to give you my opinion!

My situation was somewhat unique in that I was searching for insurance for a motorcycle not having had motorcycle insurance in many years. Further challenging was the fact that I needed the policy to be stand alone.

I was referred to Mitchell and Whale by another brokerage that could not satisfy my needs. Once in contact with Mitchell and Whale I was immediately assured that my situation was not problematic. In short order I had the coverage I required at a rate that was more than acceptable!

I can’t overstate how impressed i am with the service and support I’ve received from Mitchell and Whale! Will recommend your company to anyone and everyone!!

Brad W. – February 15, 2019

I had become very unhappy with the two insurance companies I was using. Every year I, like everyone else, am faced with what I felt were quite significant increases in premiums for my insurances despite never having claims. I began shopping for insurance online and asked for a quote from your company. At the time, due to my own indifference and lack of regard for insurance companies, little of my attention was paid to the name of the underwriter. Early next morning I got a call from Alex Hillhouse. Initially I was wanting insurance for my motorcycle only and discussed with Alex what options he had for me. Very early in our conversation I realized Alex was actually listening about my needs and not replying with canned generic babble. In the act of listening and offering constructive dialogue he presented a package for my motorcycle as well as house and automobile insurance that resulted in savings I had not anticipated in the least. Over the next few days as details were worked out and even though I had never met Alex in person, I realized he was a man I would want as a personal friend. I heartily recommend Mitchell and Whale to anyone needing insurance coverage.

Tom – February 18, 2019

Hi Adam!

Two words Brody Johnston!!

His deep compassion for the best service second to none has left me wondering why it took me so long to decide to move forward with Mitchell and Whale for our auto insurance needs .. thank you so much only touches the surface with regards to my amazing experience with Brody!

With kindest regards,

Lisa E – February 28, 2019

January 2019

As a first-time auto insurance buyer, I felt very vulnerable and uncertain as I began the daunting task of searching through the hundreds of options available to me, not knowing who to put my faith in. After countless phone calls, hours of research, and quotes from insurance companies and brokerages alike, I felt little more at ease in comparison to when I’d begun.

Quite by accident, I then stumbled across Mitchell and Whale, where I was put through to Samantha Stephens. Right from the get go, I found Samantha was more kind, sincere, and patient than any other broker or insurance agent whom I’d previously spoken to. However due to external circumstances, I chose to go with another brokerage for my first year of auto insurance. Samantha was incredibly gracious in her understanding, and after a year of disappointment with the agency I’d chosen, I reached out to her once again to permanently switch to MWIB.

The process was flawless. Samantha remembered me instantly, and I experienced all the same excellent service I had a year prior, along with a better rate to boot.

As such, I cannot recommend MWIB or Samatha Stephens more. They truly recognize their customers as human beings, and make the effort not only to find the best rate for your needs, but to make you feel valued, comfortable, and looked after.

Ben R. – January 27, 2019

December 2018

Hi Adam, I just want to send you a quick email in response to yours. The reason why I choose your insurance company was for all the reasons that you listed. Mitchell& Whales Inc rates saved me money; your agents were professional; they explained my package protection in practical way; your employees were conscientious to my needs, the customer service was great; the online templates forms were easy to set up and navigate; within minutes my information and policy was configurated. I would recommend Mitchell&Whales to anyone. I am glad I found your company; its been a great experience. Keep up the good work!!!

Warm regards,

Raymond B. – December 13, 2018

September 2018

Hi Adam,

I will work with Sandi forever.


best regards.

Nasser – September 5, 2018

My experience working with Mitchell & Whale has been quite positive. I was provided with a very competitive proposal for insuring my project management and business consulting company. While I was pleased with this outcome, I was not surprised – this is, after all not my first experience with Mitchell & Whale. I highly doubt that it will be my last.

Best regards,

Tarek – September 10, 2018

Hi Adam,

As you see from my last 20 years insurance record, I am one of the best drivers in Toronto, and as a loyal customer am always looking for reasonable price for my car insurance from insurance broker. This time Miss. Sandi did do an excellent job for me that I did not experience before from any brokers or insurance companies, yes excellent price and services.

After receiving my insurance card I sent very short e-mail to her and said: “Thanks a lot and I will work with you FOREVER.”

thank you very much,

best regards.

Nasser Z – September 12, 2018

Hello Adam

The reason I choose your company was because of the exceptional and friendly service I received. Not only were they friendly, they understood what I was looking for and helped me save a lot on my car insurance. After so much struggle to find a good insurance rate, M&W provided me with an awesome rate.

Thank you.

Ejemen A – September 12, 2018

I was refereed by Carling Stephens of Monkman and Gracie because their high risk policies have changed and they weren’t able to insure me any longer.

My broker is Alex Hillhouse, and he was very nice and helpful in getting me insurance. I have recommended you guys to my friend who is also high risk because of speeding tickets. So far I have a great experience with you guys!

Dalton C – September 14, 2018


I would gladly tell you why I chose your insurance company. My insurance company, The Personal, after 20+ years, informed me that they could not insure my home, as I had installed Solar Panels on my roof, and I don’t own them.

I was desperate to find another insurance who would.

Called a few companies, did not get proper answers, until I spoke with Alex. He gave me all the info I needed, and worked with me to get the best rate. He was very explicit & explained to me all that was included under my insurance plan.

I am happy with my decision.


Roshan C – September 14, 2018

Great rates, awesome customer service!Keep up the great work.

Shane H – September 17, 2018

An excellent website that was easy to access.

Grace V – September 19, 2018

Hi Adam,

Thank you for asking for my opinion!

Why did I choose your company? We needed insurance for our house as a rental property, so I googled insurance brokers and contacted several.

By far your company stood out for us. Not just price, but Jeff Logan was great. His call was warm and receptive. He followed up quickly and efficiently, and when I felt I had to check his offer against others he was positive and patient.

So mainly it was the excellent service from Jeff Logan that inspired us to go with your company. Thank you Jeff.

Carolyn A – September 19, 2018

Hello Adam,

I am pleased with the service I received and yes have been recommending you to people I meet.

Thank you,

Amina – September 20, 2018

Hi, I am very satisfied with your insurance company and Brad McAllister was very helpful I would highly recommend your company to anyone looking for insurance.

Thanks again I really appreciate all your help.

Rick C – September 23, 2018

Hello Adam,

Thank you for the interest on my reference of M&W. You are obviously a person who cares more about how customers are being treated than some agents or brokers I have experienced over the years.

As a matter of fact, a couple of friends of us have already asked us several weeks ago about which company we chose. I told them at that time I would let them know when the dust settles. I will tell them honestly what broker I chose and what my experiences with M&W and some other brokers/agents I have contacted with. Let them be the judge.

Thanks again.

Best regards,

Andrew – September 23, 2018

Hey there,

I chose you buys based on the recommendation of a friend who said he had a great experience and got a really good rate having gone through you. I’m happy to confirm that I could say the same, the service provided was excellent and the rate was better than I was quoted elsewhere so I’m saying a few $$ a month too.

Jamie C – September 24, 2018

From the first contact with your agent to interacting with your staff when I dropped by your office everyone was extremely helpful and extremely personable. Your rates were extremely competitive. Overall it has been a pleasurable experience dealing with your company.

Gord H – September 28, 2018

Mr. Mitchell,

Great experience with your company and employee, Brad McAllister. He did a stand up job. He had contacted me early in the summer when I had first purchased my motorcycle and was looking to get it insured. Though being an M1 rider, the quotes i did receive were way out of my price range. I then chose to just wait for my M2 and get insured then. I had honestly forgotten about Mitchell & Whale over the 2 months I waited, and it was Brad that had the presence of mind to give himself a reminder to call me back in 2 months. Which he did! If Brad hadn’t done that and been on his game, I likely would not have gotten insured so quickly, or perhaps at all as i was getting astronomical estimates from other companies. One quoted me at $20K for the year. Plus, definitely helped in my decision making when I was offered 40% off my motorcycle insurance if I insured my truck as well (which i did end up doing, changed from Intact Insurance, which didn’t want to touch me without 5 yrs riding under my belt).

Really impressed with Brad. Buy that man a beer. He worked his ass off for me even when he was at his son’s hockey tournament. I said to him that I clearly remember my own father doing the same thing at mine and my brother’s tournaments as kids. Couldn’t have asked for a better correspondent than Mr. McAllister. Made sure all the bases were covered, emailed me back same day 9/10, and really gave me a lot of options.

My first experience purchasing my own insurance (the Bank of Dad has officially closed), and Brad made it very easy. Would most certainly recommend you guys to other new motorcyclists and motorists in general. The personal touch your company gives to its interactions with its clientele is really what i was looking for with this experience. I’m the kind of person that would rather shake someones hand when I give them my résumé instead of clicking ‘submit’, so for me the personal touch was gravy.

It’s a shame more companies, in any industry, don’t operate in a similar fashion. I didn’t feel like i was just another policy holder while talking with Brad. Humility in business is gone, or perhaps there never was humility in business. Either way, very happy with my experience with Mitchell & Whale. Will be recommending you to my friends and family if they need insurance.

Take care, and keep up the great, customer-based work.


Stirling M – September 28, 2018

August 2018

Originally I was just doing a Google search for my bike insurance. I went through many sites doing quotes until I came across Mitchell & Whale.
I received the best quote from them but didn’t expect an immediate return email just like all the rest.

Brad called me and left a few messages and emails. I finally returned his call and was absolutely impressed with his service. He set me up with insurance within a matter of hours.

His follow ups are awesome and he goes out of his way to make sure I’m happy.

Looking forward to years of service. Thank you.

Bill T – August 11, 2018

Hi Adam,

I chose to get insurance with Mitchell & Whale because of the friendly staff and because they were genuinely trying to help to get everything processed as quickly as possible. They were very accommodating to my needs, I am a new motorcycle rider and had just bought my first bike, they helped me out with getting insurance set up so I could register and plate the bike. Timing was critical as I didn’t have a physical copy of my M2 when the process started. I was able to get that in the morning and your team was very fast at drawing up the necessary documents for me to register the bike. I called many company’s in my hunt for insurance. You were not the cheapest (only a $2 a month difference) nothing huge, it was the experience that I had and the friendliness of the staff that got me.

Thank you very much.

Jonathan T – August 16, 2018

I chose you because you saved me a lot of money.

I talked to a real person and they were friendly and helpful with no sales pressure. I was happy with the qoute given and i will be switching my auto insurance in the future. So far they covered my house and motorcycle insurance and iam satisfied with the quotes. You cant beat that.

Suzanne N – August 16, 2018


Thank you for the email. I will forward your insurance company to my brother. Everything’s great.

Brian – August 22, 2018

Hi Adam,

I am Andrew Bibik from Danavero Inc.. I do not believe we have met, but I had visited your office and met with Andrew Duncan and David Lagazo regarding some IT projects M&W was working on.

But this is not a business e-mail.

I just wanted to express my amazement at the level of customer service I have received from your employee Natasha Lucas on August 11th, 20018 . Placing a call Saturday noon I had really low expectations in solving my problem (I needed to get my first motorcycle insurance, which is by itself quite challenging). Natasha worked with me, she were very knowledgeable, knew the situation with the moto-insurance well and she managed to build a package for me which I definitely would not be able to build myself. Also, being able to sign all documents online, without complicated printing/scanning/faxing, added a lot to my positive customer’s experience. I was really impressed how quickly and efficiently I got my insurance needs sorted out.

Thanks you very much for the great service,

Andrew B – August 22, 2018

No problem Adam, I am very happy with your insurance & have recommended you to 4 friends including my daughter who will call you on renewal. Thanks.

James S – August 23, 2018

Good Morning Adam,
Whether or not you choose to post my comments for the purpose of a website testimonial, I will leave that up to you; or you can edit/omit any comments as you see fit.

I was a client of another insurance company for close to twenty years. About two and a half years ago, I made the very regrettable mistake of driving while impaired and as a result, was charged and as a subsequent result, had my coverage terminated by my previous company.

My girlfriend put me in contact with her sister, who works at Mitchell & Whale and I was given the information needed to enquire about getting auto and home insurance.

I was put in touch with Natasha Lucas, another Mitchell & Whale employee. Natasha answered all of my questions in a prompt, professional and courteous manner. She found me both auto and home insurance rates that were far more fair than I had expected. I am very grateful for that.

All in all, to this point, I have had no negative experiences at all in my short time of being a client of Mitchell & Whale.

Keep up the great work.

Hope this information was somewhat helpful.


Jeff A – August 23, 2018

I had a great experience with Morgan and Emily. They worked hard to get me the best price for some good coverage on my bike and my car. They where very friendly. Fast when replying to my emails. Morgan made sure I had all my documents filled out properly so I could get the plates and ownership transfers before she went on vacation. Emily insured it was all emailed on time and without question. I felt like I was dealing with people I knew as they were very personable. I would like to thank them a job well done.

Thank you to the M&W team.

Mike H – August 23, 2018

I chose Mitchell and Whale, at first, because I was looking for a better price for our insurance needs. After speaking with Chris Park, it became also about the customer service. Because he had access to several insurance providers, I felt like he was truly working for me to find me the best coverage for the best price. He not only saved me time getting quotes from other companies, he saved me over $1800 per year!

Chris & Shannon N – August 23, 2018

Your company was referred to me by a friend. The Insurance company I did have— their service seriously deteriorated since Certas took over.
I had never had a home damage claim, my basement got flooded when the tech who worked in my home forgot to plug my sump pump back in. The next morning I woke up to 6″ of water in my basement. (clean water)

Long story short, the company the tech worked for took responsibility, they paid my deductible back to me, they will repay my previous insurance company, so they said. My company then increased my home rate to over $40 per month, they never told me the rates would go up, nor was this my fault.
This happened in Jan of this year, between the insurance company and Winmar it took over 7 months to get my basement completed. About 2 months after my claim, my claims person stopped communicating with me and didn’t respond to my phone call messages or emails for over 3 months, not until I contacted their Liason officer.

That is not how you treat a customer who has been with the same company for 50 yrs.

Nancy M – August 25, 2018

Hi Adam !

I am glad to share my business experience with you; when I started looking around for get a quote for my car insurance I realized that it will easy get it, just by hiring a Insurance Brokerage and not the Insurance Company such as is tradition. And in fact it was like that.

I just Googled my inquiry and popped out several options; however your Brokerage Company attracted me for possess a knowledgeable website and in fact it is, and also it reflected the entrepreneurial spirit that I saw when I visited you guys with out previous appointment. I was received extremely warm; I got the information from one of your Insurance Advisor in a easy way to understand it, and I done my journey to find a good insurance for my car.

When we like customers hire a Brokerage Insurance Company, is important visualize the impact that we can obtain for be business partners because we are protecting our assets against possible negative circumstances in our way. And first impression counts and you guys are a giant team work ready to serve us like customers.

And at the same time I invite to all potential customers to visit the building located in Whitby ON to talk with one of the team members, in order to get the information needed.


Ricardo C – August 28, 2018

Hello Adam, after 12 years of having insurance on my 2004 Big Brute motorcycle, which is a DOT approved production bike the insurance industry in Ontario decided it was to “BIG” . However Alberta and Quebec would insure these bikes, for around $700 a year. Your company was the only one that would insure this type of motorcycle in Ontario.

Thanks for exceptional service and a reasonable rate we will be getting quotes on our other motorcycles and 6 vehicles.

Rob L & Wendy S – August 29, 2018

Hi Adam
Good afternoon. I choose M&W for their better protection and convenient way of treating customer for saving and reliable that meets my satisfaction.
have a good day


Baig – August 29, 2018

I am extremely happy with Mitchell & Whale insurance and would definitely recommend them, they made looking for insurance so easy and was able to get it done as quick as possible, they were extremely nice and patient with everything & on top of all their rates are extremely reasonable! thanks again for everything and making my experience amazing!

Linh T – August 29, 2018

HI Adam,

I will be happy to recommend you to my friends..

Have a great weekend

Mike – August 31, 2018

July 2018

The reason I switched over to you guys for insurance is that you covered a right hand drive vehicle! It was super simple emailing the information out! To get it insured! Also your rates were way cheaper than others I had been quoted!

Alyx – July 3rd, 2018


Thanks for your email, I’m more than happy to share my experience with you,

Couple reasons I switched,

First was the price, I originally inquired for a quote on my motorcycle insurance, I was shocked with how good the price was, After seeing that price I was curious to see what you could do on my car and condo as well, and those prices came in great as well, much better than what I was paying currently and bundling it together made the bike even cheaper (something I didn’t think was even possible)

Second reason I switched was the customer service,
Morgan is FANTASTIC!!! I can’t say enough good things about her, and Emily did an absolutely fantastic job as well getting everything processed very fast and getting back to me very promptly!

All in all it was a very easy decision to switch to Mitchell & Whale!

I plan to tell everyone I know looking for insurance to give Mitchell & Whale a call!

Brayden – July 3rd, 2018

Hi Adam,
Scott Logan, who initially set up my insurance, was very helpful. I’m pleased to recommend your company to friends and will also write a google review.

Jen C – July 3rd, 2018


Your rates are very impressive.

Natasha Lucas treated me with the utmost respect and answered any question I had without hesitation.

Thank you,

Nancy S – July 3rd, 2018

I have recommended you to a few people on bikes and cars.

Fred A – July 4th, 2018


The reason I went with your company was to save money for my Car and Home insurance. I got a nice person to talked with and help me in choosing the best options for me.

I would recommend your company anytime.

Thank you for your devotion.

Gisele S – July 5th, 2018

Good morning, Adam

I’m very happy to write a testimonial for you.

My husband and I are building our dream home. He and I are doing the actual building of it ourselves. Knowing that any construction site is a dangerous place we knew we needed liability insurance as well as coverage for theft of material, and fire damage once the house is well under way. As well, we have bought a Gehl Skid Steer which we wanted coverage for.

I called a number of insurance companies and either no one ever called back when they said they would, or we were told, flat out, that because we were not contractors we could not get insurance. So, I began to search the Internet. That’s where I came across Mitchell and Whale. From my first phone call with Sean McNamara I was assured that he would be able to find Builder’s Risk Insurance for us.

Within three days, he had secured all the insurance coverage we were looking for. He worked very closely with me to be sure that I understood the coverage and exactly how much it was going to cost. Everything was concluded through emails. Sean was professional, personalable and thorough in explaining the coverage to me. Phone calls and emails were always retired and replied to, promptly.

We now have a real peace of mind that we are fully protected. I’m very grateful to Sean for all his help.

I appreciated the follow up ‘Welcome’ email from Adam Mitchell.

I have already recommended Mitchell and Whale and will continue to do so.

Thank you for all your help


Dauna B – July 6th, 2018

I went with your company for the fact you didn’t have outrageous prices and your quick response to getting back to me with a quote I’m a very happy customer

Chris M – July 9th, 2018

Thank you very much and I’m looking for more business in the future.

Cornel B – July 9th, 2018

You insured me as an m1 driver giving me the chance to start my long life of bike ownership. it’s actually cheaper than other places and 20 bucks cheaper per month than originally quoted. No other company would even look at me. I’m 26 yes but have a baby boy on the way I’m a nursing student so need for speed is not my way. I just like to ride a bike now and again. Thanks again guys for the quick responses, great service , polite staff and decent rates.

Jesse C – July 10th, 2018

Hi Adam, I have chosen Mitchell and Whale for a couple of reasons. Most importantly, after speaking to one of your brookerer, I have decided to give Mitchell n Whale my busuness.. Natasha was very kind as she took the time to listen and shop around for a reasonable insurane protections for my vehicle. I will share my experience with other friends n family members.

Hope this information is helpful…

Will G – July 10th, 2018


I chose Mitchell and Whale as they were equal to the lowest quotes I had received for motorcycle insurance, but their customer service far exceeded the other companies I had dealt with. They were very quick to respond to all enquiries, very friendly, and very easy to deal with.

Andrew M – July 10th, 2018

Hi Mr. Mitchell:
After checking my old insurance providers and learning they would rather not have my motorcycle insurance business, I Googled “motorcycle insurance Ontario” and found several listings. In that group were two companies that bill themselves as “motorcycle friendly”, plus your company, which stated that you wanted my business. The first two that I contacted quoted prices that I would characterize as very expensive and the attitude was “take it or leave it”…hmm…left it! When I contacted your firm I was skeptical but soon learned that your contact person was not only knowledgeable about motorcycles but actually was pleased to get my business!! Getting my insurance with your firm was refreshingly positive, straight forward, AND I didn’t end the contact with my veins popping in my face and neck!! Thanks for the great price on insurance and the professional, courteous service.


Keith A – July 11th, 2018

Good afternoon,

I chose your company because this was the only firm that responded to my quote request in a timely fashion. Interestingly enough some other firms still have not responded all now, leaving me to wonder how serious the other firms address new business.


Bobby – July 19th, 2018

Hi Adam, I chose M&W after reading about you on I`m 61 years old with 50 years experience riding and owning motorcycles. I had been a client of State Farm/ Certas since 1991 and my rates with them kept going up,up,up etc. even with a spotless riding record and zero claims, I believe they count on long term clients becoming complacent and just taking it. After a 25% increase last time around I was pi**ed!,… that was enough. Also I had my car and van and home with them( still do), in addition to the 2 bikes. When I last spoke with Samantha I told her that I`ll call her as the vehicles and my home come up for renewal, as I mentioned before her customer service was tremendous. Bye for now.

Glenn K – July 19th, 2018


I chose your firm for the competitive price and the fact the insurance provider was not prejudicial as to how they apply their rates ( non-geographical ). One of the reasons I cancelled insurance with my previous provider and also the fact my rates were going up every year without just cause.

The agent I dealt with and her assistant at your firm were informative, curtious and prompt with responses. Greatly appreciated.

Ron R – July 19th, 2018

Thanks Adam. So far, so good! This experience with insurance has not sucked 😉

Ruth – July 20th, 2018

Morgan Roberts is the reason I chose M&W…. she’s fantastic!

Brian B – July 24th, 2018

Thanks Adam, If I here anyone looking for insurance I will give then your E-mail.

Allan C – July 24th, 2018

Good Day,

As a new customer at M&W Insurance I was initially attracted by the asking price because it must be said that I have 2 cars plus 2 motorcycles and a rented house. But, later, I was seduced by the service offered by the company. A courteous service, attentive to my needs and above all, available.
It is clear to me that if the service offered and the asking price stay the same in the future, I will refer the company to everyone around me.

A customer more than satisfied,

Luc T – July 24th, 2018

I was getting tired of unrealistic quotes from multiple insurance companies. I found Mitchell and Whale online while searching and it was a great choice. They were so easy to deal with and it was overall a great experience. They answered every question I had at the time and continue to do so whenever I need them. I honestly appreciate how caring everyone is that I’ve communicated with and id recommended Mitchell and Whale to anyone who is looking for insurance.


Evan M – July 26th, 2018

Absolutely, your company has been able to provide me with the insurance coverage I needed for my right hand drive car. It was your company that was their when no other insurance company was. So I thank you being able to provide me the coverage I needed.

Robert V – July 26th, 2018

Hello Adam,

Here is my opinion;

Super easy, super quick, automated and how insurance should be done!

Andrew – July 31st, 2018

June 2018

Hello Adam,

Thank you for reaching out.

I own a 25 year old sport bike that is apparently on the blacklist with most insurance companies. I am 45 years old and have been riding for about 19 years with no accidents or claims. After months of searching for reasonable insurance I stumbled across your website in a google search. One quick call and Morgan had me set up with a quote that was nearly half the cost of all others. The process was super simple and once I had the safety completed Morgan and Emily had me set up with insurance within an hour.
Morgan and Emily certainly took the “suck” out of insurance for me.

Kind regards,

Ray – June 15th, 2018

Thank you glad to be part of the company.

Bill – June 19th, 2018

Smart & Efficent, No hassle no hidden fees. Mitchell & Whale get the job done! While saving you loads of money!

Amit D – June 25th, 2018

It was the price, my broker was quoting $1900 for same policy with wawanesa

Ken I – June 25th, 2018

Hello, I Chose your insurance company because the rates are the best.

Shawn L – June 25th, 2018

Hello Adam,
I chose your company because it was the most cost effective option for me. I was pleasantly surprised by the efficient and friendly service when setting up my insurance. Everything was completed in under an hour, and when I had any questions there was a quick answer.
Hope this helps!

Ryely N – June 25th, 2018

Hi Adam,

One of the guys in my motorcycle club recommended you.


Matthew B – June 25th, 2018

Hi Adam,

I chose M&W because I was referred by a friend. As a young rider, I never had a any reasonable quotes, until I found M&W. It was at this moment when I learned that fulfilling my dream of owning a motorcycle was a viable course of action at my age.

Konrad C – Proud Motorcycle Owner – June 26th, 2018

Just so you know… Samantha was a tremendous help. That is customer service!!

Glenn K – June 27th, 2018

April 2018

Well, my lifelong insurance company wouldnt insure me for a timy right hand drive truck, so im really not loyal anymore, so you might deserve the the account for than them.

James M – April 3rd, 2018

Hi Adam,

I don’t have lots of friends who are riding motorcycles but I will definitely recommend you to couple of guys.

Ervin S – April 3rd, 2018

March 2018

Good Morning,

I was searching the internet for motorcycle insurance and I came across your company. Since then I have been happily surprised with the service I received from you. You answered all my questions and we quickly confirmed my interest in insuring with you. I was able to complete everything online, which was very service friendly. Before I knew it I was signed-up and ready to go. I am a new customer but a very happy one.

Many Thanks

Doug H – March 1st, 2018

I needed to find a new auto insurance provider. I was denied a renewal at a reasonable price from my then-current one, due to previous claims. I also had two minor (no points) speeding tickets, that were ALMOST old enough to have “dropped off the radar”, so to speak. And keep in mind that I had been dealing with these people for years!

I shopped online for days and was always told either that I could not obtain insurance at all, or that it would be at a ridiculously high rate. Especially considering that I was insuring a 10+ year old minivan. It would actually be cheaper to buy a new vehicle than to insure the one I had!! Except that I wouldn’t be able to afford the insurance on that one either!!!

I even tried “second chance” sites, such as Drivers First without success. Finally, I put down the mouse and decided to deal with someone face-to-face. And am I ever glad that I picked Mitchell & Whale Insurance Brokers!

The service was friendly, the atmosphere was welcoming, and they immediately found me auto insurance at the rate I SHOULD be paying, not the “we’ve got you right where we want you” rates quoted to me by others. I walked out about an hour later with an insurance policy in my hand, and a grin on my face.

There’s no way that I will ever shop online for something as important as insurance again. I’ll just drive straight to the office or call my rep for any future insurance needs. Few, if any, companies can beat M&W for service. And no way can anyone beat their selection of insurers on rates!!

Thank you very much Mitchell & Whale!!

Kevin – March 1st, 2018

Good morning Adam,

My insurance company dropped my coverage for the motorcycle I was riding. I was with them for over nine years and not sure why they restricted the bike I was riding because it was the same bike I have been riding for years but, they did. They gave me a few insurance companies to contact and some of them didn’t insure bikes and the others had high rates.

I can’t remember how I ever got your name but, I went on-line and did a quote and it was the cheapest I could find. The website was great to use.

I then tried a few more insurance companies but, no luck as all the rates were higher.

I then spoke with Sandi and she e-mailed me a more detailed quote. That service was excellent and I contacted her a few days later and went ahead with the policy.

The service was just as good as the first time I spoke with her. She was very knowledgeable, friendly and again the service was excellent. She e-mailed the paperwork that had to be completed right away. I complete the paperwork on the e-sign live (very cool website by the way) and the transaction was complete very easily. I was e-mailed the 30-day temporary slip and was advised that the policy and payment details would be mailed to me at a later date.

I believe I thanked Sandi for the outstanding service but, if you could tell her again that would be great. I’m looking forward to doing business with you guys for many years to come.

Thanks again

Paul – March 1st, 2018

Thank you, Mitchell & Whale!

I was searching the internet for some cheaper motorcycle insurance when I came across the advertisement from Mitchell and Whale insurance brokers. I replied to their site with my information and received an instant email response then a phone call. To my surprise they found cheaper rates within minutes! Found out that I saved over $200 from what my current rates were! Awesome customer service, fast friendly people to deal with. I would recommend Mitchell & Whale to anyone looking for good insurance rates and fast friendly service!


Peter C – March 1st, 2018

I at first was attracted to the policy price, as well as the fact your name came up in my search for motorcycle insurance and I liked the endorsements. The lady I talked to, Natasha I believe was knowledgeable and answered all my questions. I got basically the same coverage as my last insurer at a savings of $350.00. My previous companies seem to sell out or just move on which means you have to start all over again. Hoping this is my last insurer

Wayne B – March 1st, 2018

Hello Adam,

After receiving a renewal for my motorcycle insurance, I was astounded at the unwarranted increase. I got onto the internet and began to do some research in order to obtain a more realistic quote. The one I received from M & W was competitive and the interaction with Ginny Arseneau was extremely professional. As a result, I am now a client.

Best wishes,

Wayne B – March 1st, 2018

Hi Adam,

Thanks for your email.

The reason I decided to go with you – as a foreigner relocating to Canada, I was price conscious. It is made harder as I have no history here. The price was reasonable and the service provided by Christine was superb. She was able to help make the necessary adjustments and navigate me through the process with ease. It was great that most of it could be done on line and within a timely matter.

Thank again for asking me for my feedback


Krista – March 2nd, 2018

Hi Adam,

I found your services through searching google. I called around to a few different companies and brokers before I decided to go with you guys. At the end of the day, you were able to offer me the best rates for the coverage I wanted, along with the fact that the customer service was amazing. Sandi was a pleasure to deal with and very helpful. I already wrote a google review after first dealing with Sandi back in October 2017. I will refer my friends and continue to use your services.


Brennan L – March 2nd, 2018

Thank you for the excellent service from your staff. I was looking for better prices for my motorcycle insurance and ended up saving about 40% over my long-time insurer. I will recommend you to friends.

Mike T – March 2nd, 2018

My policy came up for renewal so I searched for a better price. You guys saved me 160 bucks on my motorcycle insurance.


Doug – March 2nd, 2018

I picked your company because of money plain and simple. The company I had raised my rate by about 40 percent so I started shopping and after about a dozen quotes your company did the best for me. Kelly Grondin was the agent and her service was the best.

Chris – March 5th, 2018

The number one reason is the money saved, quick and easy to deal with your sales team and the clarity of coverage

Pamela – March 5th, 2018

Hello Adam,

Just wanted to say thanks and yes, I have recommended you to all my friends. I know of 4 or 5 have already contacted you for a quote!

I will continue to recommend you in the future! I have a couple of friends that started a motorcycle riding club. It was so the 4 of us could contact each other and arrange rides! Club is call Georgian bay motorcycle riders club! The club is on Facebook and keeps growing! Think we are close to 300 members now! I will be telling some of them, and if it’s ok I will post a little ad for you!

Willie – March 9th, 2018

Dear Adam,
I am sending you this letter as a great thank for a great big thank you! I found your company on the internet and sent an email to check out your rates. I was not only greeted by great prop response to the email, but it services I received was second to none. The rates they found save me a large amount also. I do recommend everyone to try M&W brokers!

Glenn P – March 12th, 2018

Hi there,

I was with Sonnet Insurance before you guys, I had run into financial problems with the unfortunate circumstance that I had lost my job and after explaining my situation to them, they refused to work with me and ended up cancelling my plan.

I searched a bit and came across you guys and spoke to a wonderful gentleman by the name of Chris who was more than happy to get me the best price possible.
He found me insurance through Jevco for only $20 more then I was paying initially with a lot more coverage then I had previously had.

I would like to say thank you very much to the Mitchell & Whale team for making finding new insurance a very quick, easy and painless process.

Thank you,

Shona W – March 12, 2018


I choose Mitchell & Whale as my broker because you are the best & cheapest… I’m happy to recommend you to all my friends & family.
Thanks for helping me find the great rates.. All the best in your business & your life..

Thanks again,

Kemal – March 12th, 2018

The two ladies that have been looking after me are awesome. I say that because it seems they are working 24/7.As for being a part of your company, I’m looking forward to the long haul .

Brian – March 12, 2018

Hi Adam,

My previous insurer had raised my rates numerous times over the last 3 years and yes I did have an at fault accident but received a letter from them at the time stating accident forgiveness for the “first one”.

I was checking my options when I contacted Mitchell & Whale, customer service was great and they were able to reduce the price substantially.
Keep up the good work.

Adam, I am a senior instructor at Fanshawe college motorcycle safety program here in London and will certainly be happy to pass along my experience with your company.

Bryan – March 13th, 2018

Hello Adam,

I want to take just a minute to tell you how much I appreciate having found Mitchell and Whales Insurance Brokers. I’ve had my Suzuki Burgman 650 insured with another company and here you are offering the same coverage for $200 less!! What’s not to like. Aside from the coverage I enjoyed speaking with your staff, particularly Emily who handled my questions and e-mails promptly and efficiently. Many thanks and I’ll be back next year.

Pat D – March 14th, 2018


So I called Mitchell and Whale when I was shopping for my first reasonably new bike, in an attempt to find some better rates, and see what models I could actually afford.

As a young rider, I was blown away. Speaking with your reps, it was the first time I felt like an insurance company was on my side. They looked for every possible discount, and genuinely cared about me as a client. When other companies simply told me that I was young, and bike insurance is expensive, Mitchell and whale made previously impossible to insure bikes affordable.

I quickly transferred both my bike and car insurance to your company and am now the proud owner of a CBR600: Something not a lot of people my age can say. I’ll continue to recommend your brokerage, and as I acquire more assets, will look to you first for my insurance needs.

Thanks for the opportunity to share.

Ron – March 16th, 2018

Hello Adam,

I was being given the “run-around” from other brokers/insurance companies in regards to getting insurance for my RHD vehicle. So, I hop on Google and saw your company. From the moment Natasha answered, she was assertive, informative and diligent. My overall experience was wonderful and I look forward to being a long-term customer. Employees such as Natasha will make your company a #1 pick for insurance.

Thanks again Nastasha!

Have a great weekend!

Mohamed M – March 16th, 2018

Dear Mitchell Whale,

I really like the timely and accurate assistance of how the process was done and how conveniently easy it was to electronically fill out the forms. I do hope to lower my premium overtime; however I am thankful to know my vehicle is fully protected. I can already tell by the level of professionalism in customer service, that I’ll be in good hands. Thank you again!


Phong H – March 17th, 2018

Hi Adam,

Thank you for your nice email and I hope there will be satisfaction on both side I am driving motorcycle for many years since I was teenager and never have any problems. Please let me know when I ‘ll get the insurance slip for now I have only the temporary.

Thank you so much,

Ervin S – March 20th, 2018

Hello Adam,

I am a young first-time rider, I needed to find an insurance provider which wouldn’t cripple me financially. M&W provided helpful and quick service with a personal touch. I was able to contact your brokers in the way which best suited my needs. Not to mention the price was right.

I hope this helps.

CB – March 21st, 2018

Hi Adam,

I chose Mitchell & Whale because of the excellent customer service I received after initiating an online quote. Kelly responded quickly and was always professional and super friendly. She found some great savings for me so I moved all my policies. Everything was done online and couldn’t have been easier. I have since put two friends in touch with her that have been extremely pleased as well.

Thank you!

Morgan B – March 27th, 2018

Hey Adam,

I will for sure recommend you to family and friends, my services so far has been very friendly and easy! I just actually had one question about when my first payment is due so that I can write the dates down in my calendar. If you could send me that information that would be great.

Thanks so much!

Jenn W – March 30th, 2018

February 2018

Hello Adam,

I Chose your company after a little research.

Main reasons:

  • Accepted motorcycle insurance policies
  • Super prompt response to my inquiry
  • Competitive pricing
  • Easy to do business with


Mike A – February 2nd, 2018

Kelly was an amazing person to talk with and very informative. I got lucky to be insured by u guys. I got my m2, and my first motorcycle and can’t wait until spring!! Thanks so much!!

Rob – February 4th, 2018

Good Morning Adam,

You asked the question why I chose your company. I’ll explain what happened. I got tired of my insurance kept going up, reason given vehicles a year old and a lot of other reason like cost of repairs if something happened so forth. My friends with the same number of vehicles similar house was paying less. At that time, I call my insurance brokers and all I got was a run around. I guest when you are at the same place for a while they don’t figure you will check. At that time, I went on the internet put out feelers and guest what a lovely lady call Ginny called and we talked told her my needs and said she would get back to me. She did and good to her word. We sent mail back and forth and as now you have my business. Working with Ginny, what I need, timing, help, professional I am more than happy. I have already given her name to some others and they said they are calling.

Bottom line I saved a lot of money


Allan A – February 6th, 2018


It was the money you saved us on 1 Motorcycle and 2 cars.

But I would like add that Morgan and her team treated me with respect and great customer service.

Doug D – February 7th, 2018

Hey Adam,

I want to let you know that I will certainly be recommending Mitchell Whale to family and friends….my experience dealing with your company was totally positive… Thank you!!!


Bob B – February 9th, 2018

December 2017

Dear Adam,

Thanks for your appreciation,

I would certainly recommend to my friends and family to take advantage of better service and price.


Arul A – December 12, 2017

Hi Adam,

I appreciate the way you and your company approach your clients, and it definitely felt more like I was talking to a person than a faceless 800#. Please give my regards to Samantha Stephens, as she helped me immensely and had no problem with the constant questions I had.

Not sure if this email means anything, but she does deserve credit and I will refer your company to my friends/family because of her.


Derek D – December 13, 2017

Hi Adam,

I’m fairly new to your company so I can’t comment specifically on certain things, but I can definitely comment on the following:
The customer service and care given by your representatives were grate, Ginny helped me find the best rates and the right insurance for the cars I was looking to buy. She was very patient and more than happy to help me with all of my questions. I hope to receive the same great treatment if (luck forbid) I ever have to make claims, or tougher times come by. I’m looking forward to working more with you guys in the future.

Thank you again for helping me find great rates.


Marc M – December 15, 2017

Hi, I was very satisfied with the service I got from Kelly, she was very friendly and very helpful and I have told all my friend about the excellent service I got.

Thank you very much for your help and I do appreciate your or rather Kelly’s help.

Sharon P – December 18, 2017

Plain and simple – out of 20 different brokers and insurance companies, you were the cheapest

Derek – December 19, 2017

I checked insurance hotline for my parents, for the same insurance company that offered auto and home insurance. I found Aviva to have good rates and your brokerage was linked to the quotes. So, I called and spoke with Sandi Lavery. She was very helpful and answered all my questions. So, great rates and quality service from Sandi, this is what lead me to recommend your company to my parents.

Sam V – December 19, 2017

November 2017


The person I purchased the motorcycle off of referred me to get insurance from your company. I was astonished as to how fast I got insured-within an hour I was on my way to get plates for my new motorcycle. The experience was amazing and all the staff I interacted with were nothing less than professional. I will definitely refer your company to many other people who I meet for motorcycle insurance. Plus, you guys found me a cheap plan too, its less than my car and Ive had a clean driving record for a year on it too.

Wamiq F – November 1, 2017

I chose Mitchell and Whale as my broker because you made it super simple to get insurance for a right-hand drive vehicle. It is very difficult to find insurance for one, and your process and representatives made it painless and way more affordable than I thought it was going to be! I would recommend that anyone with a right-hand drive vehicle, or anyone at all, give Mitchell and Whale a try!

Michael O – November 2, 2017

Hello Adam,

I am newcomer in Canada and this is my first insurance here. Reason why I took insurance from you is not for saving money, because first insurance is so expensive in Canada. Reason was great personal treatment from your officer. He was trying to find best option for me.

All the best in your business and your life.

Branko – November 2, 2017

Lowest cost motorcycle insurance for young riders that I could find, and I got a lot of quotes.

Collin C – November 13, 2017

I chose M&W because it was a lowest quote, and the service I received was very good. I am quite pleased on how smooth and efficient the results were.

Thank You,

Blake – November 14, 2017

Hello Adam,
Your polite letter is hard to ignore! I will be happy to give a proper testimonial later, once we have worked together for a year. For now, I can give a quick report on my excellent treatment by Ginny Arsenault in helping me set up affordable insurance for my unusual, almost-vintage, right-hand drive Honda Acty.

Your company came recommended by another of my brokers, Vicki Goldrup of Brokerlink in Parry Sound. She said that you were the only reputable company that would possibly consider insuring this truck.

Ginny quickly guided me through the necessary steps and has been prompt, clear and totally polite (a company trait!) throughout the whole process.

Please ask me again in a year! I look forward to writing a compact and glowing review. You are also welcome to use my current comments if they are useful.

Thanks very much,

Nadina J – November 15, 2017

I asked for a quote on line and Kelly Grondin phoned me and was so nice and helpful and saved me money I would recommend you.

Judy H – November 15, 2017

Hi Adam,

So I started by shopping around for auto insurance quotes as I was purchasing my first vehicle. I started off by going to my bank, then other banks and even my alumni benefit program from uni. I was not completely satisfied with the quotes I got from the banks and asked around to see what advice my friends and family could give me. Many suggested I find an insurance broker. From there I used Google to find brokers in my area. I found many but M&W stood out from the rest. It had the highest positive reviews. I began to read the reviews and learn more about Mitchell and Whale. I got a good feeling about M&W and made a call. My experience was great. My agent, Christine was so helpful and made herself available at all hours, even after business hours. I was taken through all the various coverage and options. Everything was made clear to understand, no confusion, and even if something was unclear, she took the time to get me on the same page. I never felt any pressure of closing or committing to the offer presented by my agent. And the best part was that it was the best quote I received, of course being the lowest price but also on the amount of coverage I was receiving. I was sent emails of the quotes so I could sit down and discuss them clearly with my family before making my final decision. From start to finish it was a complete pleasure doing business with M&W Insurance Brokers, especially Christine who truly went the extra mile in providing customer care and satisfaction. I would recommend M&W to anyone looking for insurance coverage and personally hope to continue this great business relationship.


Ammar J – November 16, 2017

Incredible customer service. Quick to call me back very friendly very helpful with multiple quotes and guiding me in the right direction regarding previous insurance brokers.


Chris P – November 17, 2017

You were very professional and I dealt with Christine she was a delight to deal with and she made the whole new car buying process very smooth.

I wouldn’t choose any other broker again I think you guys are a great help.

Thank you

Kyle M – November 18, 2017

I was referred by my father which said it was a great way to save money going through a broker. But then I later realized it was more than that when I met Kelly who stayed on top of her customer service and personalizing my concerns by asking the right questions in assisting me. In addition, she was able to quickly respond back by addressing my concerns which made me feel valued as a customer and not just a number.

Thanks for all your help.


Tony – November 23, 2017

I pick you guys because I heard good things about you guys and because my dad is with you guys.

Brian F – November 27, 2017

I was looking for insurance online since my current company would not insure my new vehicle being too old. I came across Mitchell & Whale after calling a few other places that were not much help I gave them a call. The lady I dealt with over the phone was very nice and helped me out perfect very informative and was able to answer every question I asked. I got the best deal out of everyone else I called by saving me 60$ a month. I am very happy with the experience and service I received.

Thank you

Chris L – November 27, 2017

Thank you and your company I was at the end of my rope trying to get insurance for my euro imported BMW M3, all the other companies never even got back to me then after speaking to a friend in the right hand drive club they suggested I should try Mitchell and Whale and I was glad I did I called on a Friday morning and a very nice employee Christine had secured me insurance by 3 pm so greatly appreciated I will definitely recommend your company Adam.

Yours truly

Robert T – November 29, 2017

I asked about insurance on a Facebook motorcycle page, as I am a new rider.

Chris Park took the time to walk me through what rates would be with certain types of bike and how it would affect the rates.

After I bought a bike he quickly set me up with insurance and promptly answered any questions I had, and even ones I didn’t know to ask! Was a very good experience dealing with M&W.

John N – November 30, 2017

October 2017

Good afternoon,

I believe it was a pure coincidence that Ms. Luscas contacted us just as we were looking for an insurance company, she was very supportive and explained all our options that we asked her to go ahead with the policy!

My wife and I are very grateful to her especially that she committed herself to ensure that we were satisfied with the policy.

Best regards

Mutaz – October 31, 2017

I called Mitchell & Whale, after searching a bunch of insurance companies, with no luck, for the coverage I needed for my situation.

I talked with Morgan, about my insurance needs, and within a few minutes, she had a quote for me, and set everything up right there and then Morgan sent me everything I needed to get going, after months of looking, in only a few minutes, I was insured, and on the road.

Thank you Mitchell and Whale, and Morgan. For understanding my personal situation, and the needs of my insurance situations.


Samuel W – October 24, 2017

Here is my reason why Mitchell and Whale Insurance Brokers Ltd are my insurance company of choice. While searching for motorcycle coverage I discovered that Mitchell and Whale responded with optimal professionalism and fair pricing meeting my insurance needs at this point in my life.

I own my own home as well as 5 other vehicles and look forward to continued business with Mitchell and Whale. I am happy to have been welcomed into the Mitchell and Whale family and do not hesitate to recommend them to family and friends.

Kind regards,

Fabio – October 23, 2017

Hello Adam,

My apologies for the very late reply to your original request as to why I chose your company for my insurance needs.
First of all let me state that dealing with Natasha Lucas was an absolute pleasure and secondly your rates were very competitive and time will tell if they stay that way moving forward.

Originally I went on line looking for motorcycle insurance for my 2001 Triumph and found that some insurers were ridiculous with the rates and my current insurance provider jacked my rates from 2300.00 per year for both the bike and my 2007 Silverado to over 3600.00 per year.
I am 65 years old and other than 1 minor conviction last may I have a perfect driving record for 15 years, so when I received that ridiculous increase 2 months before my policy expired I started to look very aggressively.

I live in Ancaster Ontario (Hamilton area) and I went on line and found a company web site listed in Dundas Ontario (I don’t recall the name) so I went on line with an inquiry and filled out the basic information that was needed for an auto-quote and minutes later I receive a message from Natasha and she quoted me prices that were associated with Wawanesa Insurance and saved me huge not only on my bike but my truck also. The rest is history.

I understand that you are located in Ajax and how I got hooked up with you is still a mystery to me but for whatever the reason it has worked out so far.

Please feel free to contact me further if you need more information about my situation and please sent my vey best to Natasha and thank her so very much for her wonderful service.

Thanks again Adam and all the very best to you and your company!

Warm regards,

Timothy M – October 20, 2017

They are nice ,good ,fair insurance broker ever I got.

Ashanom – October 18, 2017

I chose your company because of the savings but after talking to Sandi Lavery it was evident see was who I wanted to deal with. She was kind, courteous and very helpful. She has represented your company with the highest standards I’ve seen from any insurance company I’ve dealt with. I will be dealing with her a lot more and recommending my family and friends to her.

Robert – October 18, 2017

Hello Adam!

I look forward to a long relationship with your brokerage!
Chris Park did a very nice job and was very courteous and efficient explaining everything the best he could not having me in front of him .

John V – October 17, 2017

I choose Mitchell Whale first of the way that Natasha presented to me and the affordable monthly fee I’m really happy with the service and deal I have with your company.

Thank you all.

Suzy – October 15, 2017

Hi Adam,

Thank you for your email.

My reason for choosing your great company is all of the above, in particular the customer service.

Please continue offering such great service and I promise to refer your team to all my friends, family and church congregation.

Thanks again.

Magdy – October 15, 2017

I chose you guys because you were offering by far the most reasonable rates especially for a new rider. You guys didn’t feel like the average company of “were going to charge him insane amounts because we’re basically expecting him to crash” etc. It feels like you guys put trust in me not just as a customer but as a person so I’m more than happy to give you my trust back.


Thomas Wurm – October 15, 2017

I love the support and friendliness I received from the company.

Austin R – October 15, 2017

We were shopping around for motorcycle insurance and contacted several brokers. Kelly from Mitchell & Whale responded immediately and was most helpful in searching out the best deal for us. She has been available to answer our questions and arrange for affordable coverage.

We are most impressed and pleased to have found Mitchell & Whale.

Kathryn – October 13, 2017

Good morning,

I chose Mitchell and Whale for a couple of reasons.

Firstly, the customer service I received was amazing, from the minute I talked to Ginny on the phone I felt like I was a real person and not just a number. Right away I felt at ease and confident about my coverage.

The whole process was fast and easy right from the beginning and the pricing I got was better than any others I looked into.
I will definitely be recommending you to others!


Kerry F – October 9, 2017

Hi Adam,

I don’t mind sharing why I switched to Mitchell and Whale…

Apart from the fact that M&W was able to save me a lot of money, Natasha Lucas was polished and professional, quick, knowledgeable and cheerful. It seemed the way business should be conducted, but often times is not. So I was pleasantly surprised from start to finish. I can’t remember exactly how I stumbled upon your business contact info, but I’m glad I did. I have already told others of my great experience. I hope this business relationship continues to be as great as it started.


Jeff – October 9, 2017

Hello Adam,

Thanks for contacting me. I’m really thrilled by your service. You already showed so much more than what I used to get from my previous insurance company. I’m looking forward to see how things go.


Yoan S – October 4, 2017

Good morning Adam,

I have switched to M&M brokers because my current broker who worked with state farm could not insure my second motorcycle for the same price as the first was insured.

I have old motorcycles 1967 and 1975. Most of brokers only deal with 1981+ motorcycles. Mantha insurance took all my data and promised to get back to me with a quote and never did.

Dalton Timmis people sounded like they don’t want my business, questioned mileage I do during the season (saying that I actually do more than claim). I called the next broker that deals with Echelon. It was M&W.

The person on the phone (Jonathan Mistele) sounded very encouraging, friendly. He took all my data and came back the next day with good rate for both motorcycles. While doing paperwork, Jon issued a short-term insurance slips so that i can attend the Delta vintage motorcycle show.

I have recommended M&W brokers to my friends who own motorcycles. You are doing great job.

Ivan – October 4, 2017

I found out about your company at the Algonquin College M2 course. One of the participants gave me your phone number. I called my insurance to get motorcycle coverage and then I contacted your firm. Not only was your staff knowledgeable and professional but very efficient and fast with the paperwork so that I can get riding as soon I could. Not just within the same day of licensing my motorcycle but within an hour. A huge thank you to Samantha Colley and Morgan Roberts.

Bill C – October 3, 2017

September 2017

Hi Adam,

  1. The agency route is a waste of time
  2. I wanted to consolidate my insurance relationship(s) with one broker
  3. I wanted my broker to be (and have) local representation
  4. I wanted my broker to have my interests at heart, offer solutions and be competitive
  5. I wanted a level of high-touch and personalized customer service – Natasha Lucas was exceptional – a great client experience! Thank you

I moved my relationship over the Mitchell & Whale for all these reasons.

H A – September 30, 2017

Hi Adam,

I looked at 6 different insurance brokers and I chose Mitchell & Whale because of good testimonials that I read on your site.
Now I know that testimonials can be faked but, from the first phone call from Sandi Lavery I knew I had picked the right broker for my insurance needs. She was fast, efficient and thankfully, very patient with me. I will recommend Mitchell & Whale, and Sandi, to anyone that needs a really good insurance broker.


Robert – September 30, 2017

Hey Adam,

So far so good. Samantha Stephens has been a great help so far. Always quick with responses and very polite. The reason I have chosen you guys is I recently imported a right-hand drive car. Did a quick google search and your company came up as one of the top for right hand drive cars. I got a quote for what I think is a very fair price and here I am.


Chris R – September 28, 2017

Saved me money along with prompt responses and friendly staff, would highly recommend to others

Art M – September 28, 2017

Good morning Mr. Mitchell,

I do apologize for not replying to your e-mail until now but I have been having to much fun riding and have not check my e-mails for a while. I want you to know that I found your firm on the internet by random chance while I was looking for insurance. When I contacted your firm I was greeted by Ms. Kelly Grondin who was very pleasant on the phone. We discussed my needs and she made some important suggestions regarding my coverage and help me fill out the application. Everything went very smoothly and I have told all of my motorcycle colleagues about your firm and suggested they contact you when their insurance comes due for renewal. With the service I have received so far I feel secure in the knowledge that I will be properly taken care in the future. Have a great day and enjoy the rest of the riding season.

Best regards,

Wayne B – September 28, 2017

I’m not a person for messing around endlessly, so your service was ideal for me.

I got the quickest and lowest quote from your company and went with it.

The service was quick, to the point and I got what I needed when I needed it – right away.

I was also pleased to see that what was quoted was deducted from my account. There weren’t any additional service or processing fees. Very pleased with this!

Evelyn S – September 28, 2017

Hi there,
Thanks for the opportunity to express my satisfaction with my insurance coverage!

I first heard of you guys from a co-worker and I’m happy I took their advise! I’d gladly recommend your team to anyone else looking for insurance.

I want to give a huge thanks to Kelly Grondin, the sales associate who assisted me with my interest in motorcycle insurance. Earlier in the Spring I had been researching different companies to get an idea of what my insurance would be like for my first bike and Kelly was the first person that made a lasting impression. She was precise, patient, and happy to give some estimates while I was trying to narrow down the exact bike I was looking for.

Once it was time to get my insurance in late Summer, Kelly was happy to share my excitement and helped me get everything sorted in little to no time! It was great to have a personal broker — someone I could touch base from time to time and have a conversation over the past several months.

After comparing numerous quotes, Mitchell & Whale had the best price and service bar none. No other company had as much heart and passion like your team. It was a win-win in my books! Thanks for all your help.

All the best,

Spencer – September 26, 2017

Hi Adam,

I switched from Allstate (my goodness, I guess I don’t really blame their soldiers, their horrible business practices must be coming from higher up) and Natasha Lucas was great. She was almost too smooth, professional, great rates, quick, pleasant and polished. I hope this relationship is as great as it started.


Jeff I – September 25, 2017

Hi Adam,

I had a very good experience with Ginny, she did a very good job finding me insurance and she was very prompt.

Thank you

Rui D – September 25, 2017

The cost for my motorcycle insurance was excellent as was the service.

Susan M – September 22, 2017

Chris made sure I knew what all my insurance coverage options were and answered all my questions promptly and professionally. I knew I made the right decision of having my insurance needs taken care of by Mitchell and Wale Insurance Brokers. I now tell everyone who asks about my bike at the Powersports store where I work who to go to for their insurance needs.

Anon – September 22 2017

Hi there,

Previous broker became complacent after 20 years with them. Let a renewal slip through with a $1000 increase without notifying me.
When I received it, they told me there was nothing I could do until next renewal, 11 months later, This poor service cannot be rewarded with continued business. You were highly recommended on the GTAMotorcycle website, and my enquiry was replied to immediately. Seeing as I am overseas the transaction was handled completely via email. Great service is the key, thanks for the follow up, I will continue to recommend your brokerage.


Al Watson – September 19, 2017

Looking for car insurance. This company give me the best Customer Services. They help me to find the solution to restart my car insurance.

Thanks M&W.

Miriam – September 19, 2017

Did online quote and yours was good price.

Left info and someone called back in 20 minutes. It was 5pm Friday, I didn’t expect it…so called your number and Sandi was really helpful and nice.

Those were reasons.

Hailin – September 19, 2017

Hi Adam,

The reason I chose your insurance company was because I was shopping around online for a new one. I found yours and clicked on for a representative to call me. Immediately my phone was ringing and it wasn’t a recording it was a real person. I got a quote in about 10 min and I saved over $300. So you made it easy and stress free.

Have a great day.

Debbie R – September 9, 2017

Hello Adam,

thank you for your appreciation. It is very mutual. The support and help I got from Samantha during my search for the right insurance and her work to convince the one I desired to provide the insurance to me even though I was a bit more of a tricky client (I think), was fantastic.

Thank you again for your help, support and service.


Madelaine – September 9, 2017

Good Afternoon Adam,

As per your email, below is my response as why I chose Mitchell & Whale Insurance Brokers Ltd.

While searching online for a new insurance broker, I came across to Mitchell & Whale Insurance Brokers Ltd. and decided to get a quote to see my options. The agent was on top of following my request and received a courteous call not too long after. I decided to continue and received the best customer service while searching many insurance companies for the best quote. The agent tried his best to ensure I received the lowest rate and even when beyond that to find additional discounts that I would have never knew exist. I would recommend Mitchell & Whale Insurance Brokers to any of my friends and family as they exceeded my expectations when searching for the best quote.


Ryan – September 9, 2017

Started out just because you were cheaper then i went to sign the papers Morgan the lady I deal with was awesome I have gave your number to a few people now.

Doug – September 7, 2017

Sandi was very professional she explained everything that was asked and very polite.

Jeremy – September 7, 2017

I’m a 20-year-old who has always wanted to ride a motorcycle. Finally, I caved in and purchased my first bike. The next part was the hardest. Calling insurance companies to try to find someone to insure me. I am a new driver and I was getting quotes for around 11000 a year just for a small ninja 250. Finally called Mitchell and whale and spoke with Ginny. She was extremely friendly and also found me by far the best quote possible for someone in my situation. She helped me through the whole process, was always a text away with all my questions. Got me set up in no time and had me on the road faster than I could have imagined. Want to thank Ginny for the awesome first experience with insurance. And I am proud to say I won’t be using anyone but you guys! Thanks a million.

Keaton – September 7, 2017

My motorcycle insurance was up for renewal and my premium kept going up instead of down.

I found the web site for Mitchell & Whale and I gave them a call. I’m glad I did because I am saving over 400.00 dollars a year.

Thank you!

Jean – September 7, 2017

Hi there Adam,

I first found out about Mitchell Whale from the forum GTAMOTORCYCLE. Everyone was raving about it so I decided to give it a shot and did an online quote. To my surprise, the quote was very reasonable so I decided to accept the offer!

Dennis – September 6, 2017

Hi Adam,

I just want you to know that Ian helped me out a lot today with my issues was very helpful and kind he was a great help and would like to let you guys know.

Pete – September 6, 2017

Great company, excellent staff, very professional in helping me obtain my insurance. Highly recommended for anyone that’s for insurance.

Tommy Z – September 6, 2017

There was really no difference in the rates between yourselves and my home insurance provider. You were both quoting on Wawanesa and the difference was negligible. There was no advantage to combining because the Home and Car insurance I have elsewhere are with Contact Insurance, thus, no additional discounts.

So why not make it simple and give it all to Gallagher? Honestly, Natasha Lucas. She was enthusiastic and helpful. Gallagher is also very customer oriented but I felt that Natasha gave me a better customer experience.

I was a sales manager, amongst several other positions, with a distribution company for 15 of my 43 years there. I realize the importance of a positive, enthusiastic attitude towards the customer.


Jeff R – September 6, 2017

Hello Adam,

Thank you so much for your kindness.

Dealing with your company is very satisfactory and I am speaking about your great services to all my friends here and most of them newcomers and they are planning to buy new car and searching for insurance company.

The only concern I have that my car insurance is high and I have very good driving experience in many countries for many many years with No accident history so for that I deserve a discounted price, I don’t want to look for another company because I like your professionalism, I am looking for lowering my car’s insurance especially my deductible is high too.

I am really looking for long-term membership with your company as its recommended to me by my friend, and for sure I will recommend your company to all my friends.

Thank you so much and looking forward to hearing good news from you.

Ahmad – September 1, 2017

August 2017

Hello Adam,

I chose M&W brokers because I had a quote from Dalton Timmis that was quite high, and I was determined to get a better one. I have a vintage (61) bike, I’m 73 and just passed my M2, but had several years riding in the UK without incident. I got the impression that DT thought they had it made for persons in my predicament.

Sandi was very helpful by comparison, and I have a more reasonable rate. She even processed it though the holiday period.

Art P – August 17, 2017

When my last insurance company raised motorcycle rates for inexplicable reasons, I decided to shop around. I went to my favorite motorbike forums and found M&W brokers. I saw they were posting and trusted by fellow riders so I decided to give them a call. I got a great rate and a very helpful response and switching over was a no-brainer. I loved the online signing and document uploads and within a couple hours I was insured and ready to go. Great, efficient, friendly service.

Steve – August 17, 2017


I chose M&W for a couple of reasons.

  • Very quick response to my inquiry
  • Saved a bunch of money compared to what my former insurance company offered
  • I also experienced the great paperless process you provide. Easy and quick. Something I did not expect
  • I also appreciate the communications I receive


Ian S – August 17, 2017

Hello Adam,

Thank you for the kind words & welcome. I was very pleased with my experience of switching over form All State to your brokerage. A quick call to Morgan had me pretty well on board, and then following up with Samantha to get through the e-Docs & required info went by seamlessly. A couple days later I had my slips for the month, and informed a renewal is coming at the end of August.

I will gladly recommend your team over to friends & family should the topic arise – I have actually forwarded your info over to a work colleague also interested in motorcycle insurance in the near future, and having had dealt with a few headaches before regarding insurance I was happy to tell him of my simple experience with yourselves.

Thank you Adam,

Best regards,

Ross F – August 17, 2017

Hi Adam,

I chose M&W because after having countless disappointing online quotes, I received an email from Samantha who was willing to provide me with various scenarios (different makes, years, etc.) in a friendly and timely manner.

Samantha was great and I hope if I qualify for lower rates in the future, she will continue to advise me!

Fred – August 17, 2017

Hey my name is Ryan, I have had the best experience I have ever had with your company. The lady I had spoke to was absolutely amazing, she was kind and very nice on the phone. She made the process as smooth and painless as possible I will gladly recommend your company to anyone and I already have to a few of my friends.

Keep up the great work I can’t wait till my insurance on my other 4 cars expires so I can switch over you guys as well.

Thank you so much.


Ryan F – August 17, 2017

At the time i needed insurance fast. I’m not good with computers so online things sometimes become difficult. You sent me an e-mail and with in hours Kelly Grondin contacted me by phone, that was why I’m with you. Immediate response by an actual person.

Steven – August 12, 2017

Hi Adam, I can’t remember exactly how I came to discover Mitchell and Whale but it was most certainly through the internet.
I recently purchased a BMW K1300S and unfortunately many insurers are not willing to insure this bike. I emailed quite a few and through internet searches I came across Aviva who you were a broker for and a couple others that do insure this class of motorcycle. Its quite possible it was a thread regarding insurance on a BMW site but I can remember for sure.

Ginny was the first to get back to me and we worked out the details over the next 48 hours. Another broker did get back, I can’t remember who but at that point I had had enough of the run around and Ginny had already done a lot of work.

We did look at moving my home and auto but at this time it did not make sense although it is something I would consider in the future.

Thanks to Ginny and yourself for helping me out, best regards,

Mike – August 12, 2017

Hi Adam,

I had a motorcycle that I didn’t insure for a few years because the price was just too high. Nothing crazy just a 400 cc bike. I was paying over 1600 dollars a year and it just didn’t seem worth it. I saw Mitchell whale after a quick Google search. I tried a few other company’s websites online but they were kind of a pain to navigate. I filled out some forms and Kelly gave me a call shortly after. She was awesome very friendly even gave me her personal number after business hours to help get me on the road that night. I set everything up in my spare time at work on my phone. E transferred the money and e signed the paperwork sooo easy and only took like 30 minutes total
All the great service aside they saved me a TON of money (over a thousand )and really that’s what we all want. You’d be crazy not to at least get a quote when your insurance is up for renewal I know I can’t wait to see what they can do for my truck when the time comes!

Thanks Mitchell whale team!

Jake – August 9, 2017

Hello Adam. I chose to purchase insurance from you because the people I was in contact with were excellent, the process was simple and the price was right. I have already recommended you and yours to several people including my brothers who are always, as I was, in a struggle to find a fair price for motorcycle insurance. I will be in contact with you concerning my other insurance needs as renewal time nears.
Thanks to all.

Dan – August 8, 2017

Well sir;

It was a simple as needing another insurance broker for my motorcycle; as the broker I was dealing with just wanted to continue to increase my rates by going to very expensive companies for my insurance. Also as a note, your company was the first one on the list and that’s usually how I shop. Your representative was extremely helpful and provided me with what I required in a very timely manner. As time goes on and I have a bit more time I will be discussing further insurance needs for my other vehicles and my rental properties.

Thank you for the excellent service thus far.

Richard – August 8, 2017

I took the time to contact M&W Insurance Brokers because the insurance premiums for my Can Am Spyder had risen over 50% of what it was a year ago. The brokers at my last company DID NOT appear to want to help me get a better deal. Chris from M&W took the time and with no pressure outlined a better deal. I was impressed with the efforts on my behalf and have switched my Spyder to this company. I will consider my whole insurance plan in December when my Cars and house premiums come up for renewal.

Brian W – August 4, 2017

Hello Adam,

Thank you for asking me for a testimonial.

As someone who is completely new to looking for insurance, I felt a bit daunted by the whole task. It isn’t as if I have a car or house to insure, I’m looking for motorcycle coverage only. Which is a bit more of a challenge since there are often only package deals available.
Having collected some insurance broker flyers at shows and conventions, I completely spaced and threw them out… So to the internet! I searched, and I kid you not, “motorcycle insurance with baby riding a bike” and whether or not this was an image you used on one of your ads, Mitchell & Whale popped up in the top 3. The other 2 companies I’d already contacted unsuccessfully, mostly because they either wanted me to have a car or home as well, or they were rather pricey. I simply provided my name and contact information and received a phone call shortly after hitting “send”. We spoke on the phone for a bit, I answered some basic questions regarding my bike, license, etc etc. They found me insurance for about $70/mo (on par with my phone bill, this seemed very reasonable).

I’m a new rider in Ontario, and only have my M1 as well as completed a rider safety course, this qualified me for a M2 rate with Mitchell & Whale. There were other companies and brokers that would give me a super high rate, or tell me to wait until I got an M2. Major insurance companies wouldn’t even return my call or simply tell me to find a broker to help. Well, I did and here we are. Insured and riding within days of purchasing my bike.

The services provided my Mitchell & Whale were fast, proficient, and the staff were knowledgeable and friendly. I’ve dealt with Samantha, who is super nice and patient, they helped me with my paperwork, and have kept in contact with me regarding my coverage and the overall processing of my paperwork with the insurance company they found.

I would definitely recommend using Mitchell & Whale, especially if you are a new rider, and maybe even for more than just motorcycle coverage. As part of a Facebook group for bikers, I already added their contact information in the recommended insurance broker album, hoping that there are others out there who are in need and will get as lucky as me.

Thank you so much!

Adriana T. – August 4, 2017


I originally found you via google search, but after speaking to your insurance representative I knew I was in the right place. She was very effective and in a short time found us what we were looking for.


Nazzie A – August 4, 2017


We were looking for a new insurance company, and then a colleague of mine told me very nice words about Your company We gave you a call and asked for a quote, and now we are with you, Mitchell & Whale.

Thanks again, we will recommend you to all our friends. We have a very good experience with you and how you care about every single customer.


Perisa J – August 3, 2017

Sandi was excellent could not ask for better Rep

Dale – August 3, 2017

I was calling Riders Plus to get coverage on a new bike I was buying and was getting nowhere, so while waiting called you to get a quote. Ginny was so pleasant and helpful on the phone – decided to go with her and she had me set up with an insurance slip and policy within 15 minutes. Am going to call for a quote on house and car in the fall when they are due for renewal,

thank you to Ginny…

Sharon – August 2, 2017

Hi Adam,

I picked MW because you were quick to respond, easy to work with and best price.

Thank you, the people I dealt with were awesome.

Dennis – August 1, 2017

Good evening. I received a call from Natasha Lucas. She was friendly, patient, funny and very knowledgeable. She answered all of my questions and provided me with all of the information I need to make an informed decision. I have not made a decision yet but she made shopping for the right bike easier.

Well done!!!

Shelley – August 1, 2017

Thanks Adam,

I’m really happy with everything Kelly was awesome. I started at about noon and she had me riding by like 6. I’ve been telling all my buddies about how easy it was totally the new way to do insurance. Massive savings too I was getting hosed over 1600 bucks a year not even worth it at that point.


Jake – August 1, 2017

July 2017

Hi Adam,

The reason I decided to use M&W Insurance Brokers was primarily because of the great rate I got. Other insurance companies were charging much more in fact one company wanted to charge almost three times the price I’m paying now with Echelon Insurance which M&W found for me.

I also liked dealing with your broker Jon Mistele who made things easy for me. He gave me an organized list of things I would need in order to get the insurance quickly such as take a motorcycle course in order to get my insurance and a better rate.

Over all I have to say I’m quite happy so far with M&W and would definitely recommend your company to any of my friends.

Don Z – July 31, 2017

The reason why I chose M&W brokers is because a distant family member recommended me and thoroughly explained why it was a great fit for them. Upon just inquiring, the employee I had spoken with was incredible to deal with and made the entire process much easier. I’ve dealt with other brokers previously, and I am definitely glad I made the switch.

Pete F – July 31, 2017

The reason I chose your company was because of money. Now that I have dealt with your company I would recommend you. You are very professional, prompt and do what you said you would do.

Very Satisfied.

Philip H – July 25, 2017

Dear M & W Team,

Ever since I received my first insurance policy for my car, I was under the impression that direct underwriters were always the most inexpensive, because I was (wrongly) informed that they cut-out the brokerage costs.

Admittedly, my insurance decisions have always been primarily based on cost, rather than coverage. After being referred to M&W from an industry colleague I was very impressed by the responsive and personal attention from a dedicated contact, as opposed to a 1-800 number.

After quickly going through my coverage requirements, I was elated to find out that my Home and Auto policies through M&W were not only less costly than the direct insurer I had been with for 10 years, but my coverage is so much more fulsome than I had previously.

So, without hesitation I will refer friends, colleagues and family to M&W going forward.

Rory L – July 25, 2017

Hi Adam,

First off I must say what a treat it is to receive an email from the boss. I chose your company for two reasons. One because M&W is a cool logo upside down left to right or right to left it’s still the same logo and same message, just like the coverage and service clarity and equality around the board.

The second reason I chose your company is because they were able to help me secure the purchase of my first motorized vehicle. My helpful service rep Jon communicated directly with my financial advisor to make sure everything was smooth sailing for my purchase and that I got my ride on the day that I needed to pick it up and drive it. Would highly recommended M&W to anyone buying their first vehicle. Thank you for your great service & Stay classy San Diego!

Matt – July 25, 2017

I dealt with your insurance company firstly based on price, quite a huge difference than my other quotes and it includes contents insurance. What amazes me though, is the quick and efficient service I am receiving from Sandi.

I then got an email from you welcoming me to the company. You then followed up asking what reasons made me chose your company, so you can improve your service. I know that we can always improve, but based on the service that you are providing, there is not much more you can do to be excellent. I will definitely recommend your company to everyone I know.

Best regards,

Colin M – July 18, 2017

Hi Adam,

We chose your company for the savings but also for your great customer service!!! Not to mention it was quick n easy to get everything set up!! Your representative (Sandy)was amazing she was on top of everything!! Thanks so much!!!

Chris M – July 17, 2017

Hi Adam,

Thanks for welcoming me to your insurance company. I received excellent customer service and SAVED MONEY. I choose your company from the Google Website. I’m happy to have my insurance with you, will recommend your services.

Phil – July 17, 2017

Thanks Adam,

We’ve had a great experience with you guys so far. TD came back to us via their loyalty team to work-over the insurance quote, but I am just getting a much better feeling with your team and the personal service. It feels a lot more “white glove” than I am used to.

Rory. L – July 17, 2017

This is my history,

I have been in touching with M&W for long as 9 months; during this period of time, I contact them almost every month as I was searching to buy my first car. They never gave up on me, they always answer my questions and found the best solutions with kindness and respect for my needs. When I finally bought the car, I was sure they are the one who is going to give me the best option ( and I look another brokers, have a bunch of them over there) but M&W was my choice, their Customer Service going beyond my expectations and I strongly recommend it for my friends.

Amalia C – July 12, 2017

Hello Adam,

I had never even heard of your brokerage until I was on my M2 course and the other participants mentioned how you all were a pleasure to deal with. So I took note and placed you on a list of others to contact after I got my certificate.

I reached out to a few of you at once. You could imagine I was very eager and anxious after going through the course and passing and needing to get my plates to do what I could to get in the road right away. Your agent was THE ONLY ONE, out of 5 places I reached out to, to follow up on my voice message that same day. Others were like we may get to you tomorrow or the day after. Kelly was on it and very professional and when I had questions responded via email promptly. That gave me the confidence that I was regarded as a customer and not just placed on the shelf as just another number like the other companies did. I have already advised my friends that I ride with about my experience so far.

That was why I chose you. You all chose to treat me like you wanted my business! Oh and your price was great too. To tell you the truth though I wanted to get on the road so price wasn’t a big factor and as you can see I added some products because of the value it offered.

I hope that this helps you continue doing what you are, it will continue to yield results. Even now, after I am already your customer you are reaching out and perfecting your competitive advantage. I am thoroughly impressed.

Ryan S – July 12, 2017

I have contacted 6 brokers and most didn’t care much. 2 said they will send me an application but never did. When I called Mitchell got me the best rate and Natasha was very helpful. Best service ever.
July 12st 2017

I chose Mitchell and Whale Insurance Brokers because I was able to get a quote instantly over the phone. They beat the price of my previous insurance brokers by $800 a year. I was able to sign my insurance papers over the internet immediately and received my slips instantly. Natasha is such a great broker and even hooked me up while she was in her day off. I highly recommend Mitchell and Whale Insurance Brokers!!!

Chris H – July 4, 2017

Hi Adam,

Originally when I came across your company I was just looking for quotes,and yours was just one of the 6 places I asked for.
I don’t pay a lot for Insurance as I am a professional driver with a lot of years experience and many driving courses as well as defensive drive courses and risk assessment courses to name a few. The company I have for my Insurance right now doesn’t provide motorcycle insurance, which is why I had to source out for Insurance. The first reason I considered your company was after talking to family and friends it seems to be a reasonable quote for a first time motorcycle driver.

When I sent the email to your company I was happy to get a response right away I believe it was less than 2 minutes by an e-mail and followed by a phone call another 2 minutes after by Natasha Lucas.

Throughout the whole experience of getting the quote and the exchange of paperwork Natasha Lucas was awesome. Very courteous, understanding and a pleasure to work with. Natasha held my hand so to speak, through the whole process of learning how to do e-transfer and stuff like that which I’ve got no experience with, and being patient with me when I still couldn’t figure it all out. The way Natasha talked to me and helped me through all this is the biggest reason I decided to pick your company. Even turning down a quote from my friends company at PBL Insurance.

Once I get Insurance I don’t generally call them back as I never get tickets or get into accidents, but I hope if I ever do need to call that I could deal with Natasha.


Jay – July 4, 2017

I have been struggling for better insurance rate since 2-years and spent significant amount of time in finding an economic insurance agency. The most competitive quote I received was from M&W that I finalized.

2nd I would especially mention Ms Morgan, she replied every email I sent within an hour. And helped me so sincerely e.g not to cancel my existing policy as it will cost me a lot, how to shred my insurance rates etc. that I could trust her without a second thought.

I think that were the reasons to choose M&W and I would recommend any of my friend for the same. Thanks M&W for being one of the best insurance agency.

Ansar J – July 4, 2017

Good afternoon.

First off, I wish I called you guys sooner! It would saved me a lot of headache, and lot of time, listening to people I did not understand. Your agents are very professional, understanding. The process was very simplified yet very informative. I would most certainly recommend you to family and friends, and to people who need ya’ll. I look forward to doing more business with your establishment.

Jag – July 1, 2017

June 2017

Hello Adam 🙂

Thank you for the welcome, it means allot to know that someone cares and doesn’t think of me as a number.

Have a good one.

Ann M – June 27, 2017

I chose M&W because my last broker didn’t do their job to find me a reasonable rate and to have monthly payments thanks to you guys you made it possible.

Doug G – June 27, 2017

Hey Adam!
Thanks for the welcome e mail that was a pleasant surprise! I’m happy to be part of the team! I decided to go with your company for insurance coverage because of 2 main reasons. 1- you had the best available price for the coverage I was looking for! 2- I was actually thrown off at how friendly/helpful your team has been since my 1st phone call I made to your team. It just stuck with me customer service is huge for me and your team has gone above and beyond for me. I’m especially pleased with the help I received from Natasha Lucas to help me finalize my coverage options. She was very professional, yet personal and I could not have asked for better service. (not to mention quick and efficient) I thank you and your team for the amazing service I have received. I would not hesitate to recommend anyone to Mitchell Whale ins.

Chris B – June 20, 2017

Hi Adam,

My reason for switching to your company is simple. I had been insured by Rider’s Plus for approximately the last 15 years. When my policy came up for renewal, I was contemplating selling my motorcycle and called Rider’s Plus expressing this. I was told to give it more thought, and call back when I had made a decision. A short while later, I decided to keep the bike, and called Rider’s Plus to renew my policy at which time I was told that my policy had lapsed, I would not be treated as a new rider, would not receive my discount for an impeccable driving record, and would need to have my driver’s abstract check. I was also told that I would be paying the additional costs (roughly $100.00) for the next five years, at which time I would start receiving the discount again. I was told this by no less than three of their representatives, one being a supervisor, that there was absolutely nothing they could do about it. (Echelon’s (the provider) policy, and nothing could be done) This, after repeatedly telling them of my previous call, and being told to think about it, and call back.

When I called you company, I explained the situation to your representative who felt the treatment I was receiving was ludacris. I was told they would contact Echelon and call me right back. Less than five minutes later, I was called and told that everything had been sorted out and I would be treated as if I had renewed as per usual. (No additional fees, etc., etc.) I obviously renewed with your company.

Just for giggles, I called Rider’s Plus again, spoke with a supervisor, explained the situation again, and was again told that there was nothing they could do about it. I then explained what had transpired with your company, at which time I was told to leave it with them and they try to sort things out with Echelon. At that point, I expressed my disappointment that after 15 years of loyalty without a claim, they could not even be bothered to “pick up the phone”, and told them that their services were no longer required.

I have dealt with three people from your organization thus far, and have been treated in a very courteous and professional manner.

Keep up with the excellent work!

Paul D – June 20, 2017

Hello Mr. Mitchell

The reason I chose your insurance company is because it was one of the less expensive ones. However I dealt with Morgan Roberts and she was very easy to
talk to. She made me feel very comfortable and after the interaction with her I was left feeling at ease.
Most insurance companies I have called make one feel as though they’re only there for themselves and forget the client. Dealing with Morgan was an
absolute pleasure and I am happy with everything.

Thank you

Abe K

Abe K – June 20, 2017

The reason I chose you is that the treatment and response was extremely satisfying. Very professional. Great staff and very reasonable rates. Thanks. Hope to continue doing business with you in the future.

Jose M

Jose M – June 20, 2017

Hi Adam,

The reason I chose Mitchell and Whale insurance was because of the quick response time I had from your employees, Morgan Roberts, and of
course the price. I have called multiple insurance companies for quotes and some either took a couple days to respond or didn’t even call back. I
figured that if it took them a long time to respond to new potential clients, what was the turnaround time going to be if I actually had a claim to make?
Morgan was responsive and answered any questions I had. She made me feel comfortable that if I were to have a claim, she would be there
to assist me.

Thank you,

Paul B

Paul B – June 20, 2017

Good morning Mitchell,

Due to such prompt and professional custom care and service, there was no competition. I had reached out to 5 different insurance brokers
& other insurance providers. Mitchell & Wales were not only the first to reply, but I had been insured for two days before any of the other companies
began calling me back. As a fulltime university student and mother of 3 with one on the way, time is of the essence. I would highly recommend to all of my
friends and family.


Adrienna L

Adrienna L – June 9, 2017

Hi Adam

I chose your agency because you found more affordable insurance policy than I had before & your company is much closer to my place compared to the
previous agency.

Thank you for your help the other day.

Have a good weekend!

Emiri K

Emiri K – June 9, 2017

Hello Adam,

I chose Mitchell and Whale because it was one of the cheaper rates I could find and also you guys are the only place to return my calls

Daniel D

Daniel D – June 9, 2017

Great People, Great Service, Competitive Rates. A Winning Team!!

Thank you!

Edward G

Edward G – June 9, 2017

I have had insurance with your company for less than a month and am truly happy thus far. I have had great customer service, extremely easy setup, and received the best competitive rates. I would recommend this insurance company!!


James – June 9, 2017

When I called for the quote Ginny was nice, courteous, clear and informative. She had me insured right away. The rate was competitive.

Melanie C

Melanie C – June 9, 2017

Hi Morgan,

I wanted to thank you for your support and guidance in finding the best policy with the best rates to suit my need.

You went out of your way to make my requirements for property insurance YOUR priority and your turn-around time was exemplary☺

I’m very impressed by how quickly and effectively you evaluated my insurance needs; researched the best policy options; and responded back to me with an affordable, quality policy.

There are many things to organize when closing the purchase of a new property but you and your assistant Samantha have made the insurance planning aspects smooth and straightforward.

I will be sure to recommend Mitchell & Whale – and in particular your services, to friends and family moving forward.

Have a lovely day and thank you again for all your help!


Paula B.

Paula B – June 2, 2017

May 2017

Hi Adam,

Simply put, I searched for cheaper insurance when our previous insurer bumped up our prices by hundreds 2 years in a row. Your name was suggested to me by a friend, and your quote was superior not only in price, but breadth, as you accepted the car, truck, bike and house together to improve the cost. Your coverage on the house is comparable and more reasonable.

PB – May 26, 2017

to be completely honest with you I love the rate and the quote I was given everything was and is amazing about this company and I would refer you guys to everyone I know.

Anonymous – May 25, 2017

You helped me find a more affordable car insurance, and were very reliable and extremely helpful when it came to getting a quote for me.
Marissa P

Anonymous – May 25, 2017

I’m really happy with the help I got within a couple of hours you guys had my car on the road, for my vehicle being RHD ( right hand drive ) insurance is really hard to find, and especially to find a company that will not only insure me but give me fire and theft prevention as well as a good price.
Kyle F

Kyle F – May 24, 2017

I was shopping for insurance on my motorcycle insurance since my renewal was coming up and you guys were found to be the cheapest for the same coverage as other places. I shop around every year for better insurance rates as I get older and gain more experience, so hopefully rates at M&W will be competitive as the years go on. When my car and house insurance come due, I will definitely be getting a quote to see how it compares.

Overall, the process was very simple, easy to do over the online web-signage. I hear back from agents very quickly and they tend to my needs. I haven’t been in an accident yet, so I wouldn’t be able to compare services to use insurance though.

Thank you,

Anonymous – May 23, 2017

I chose Mitchell & Whale Insurance Brokers Ltd. because their follow-up is impeccable. The insurance broker called me instantly following my inquiry that I submitted via Insurance Hotline. She was efficient in getting me the insurance coverage to suit my insurance needs. The price was the BEST and lowest price that I had been quoted after speaking with many insurance companies and brokers. Since being insured with Mitchell & Whale Insurance Brokers I have noticed a significant difference in the customer care and quality of customer service. Mitchell & Whale Insurance Brokers Ltd. really does care about their clients. Very personable brokers who take the time to make sure you are comfortable and have everything you need. I would highly recommend Mitchell & Whale Insurance Brokers to anyone looking for insurance in the market right now.
Chris. T

Chris T – May 18, 2017

Amazing service, I was searching for another company to try to get better price on car insurance and I found M&W insurance. I’m so happy.
I totally recommend them. thanks for everything
Hansel L

Hansel L – May 18, 2017

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