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Alex Hillhouse, Sales team manager.
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Alex Hillhouse

Head of VIP Client Services

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1-800-731-2228 x5136

Hello, I’m Alex Hillhouse, Head of VIP Client Services at Mitch Insurance. With a passion for providing unparalleled service, I bring a wealth of experience and dedication to ensuring our most valued clients receive the personalized attention they deserve. I thrive on building strong relationships, understanding the unique and complex needs of each client, and finding solutions for all of your personal insurance needs.

As your dedicated portfolio manager, I am committed to simplifying your insurance experience.

Feel free to reach out to me directly for any inquiries or assistance – whether it’s navigating policy details, handling claims, or discussing your coverage needs. I look forward to delivering exceptional service and coverage you can count on!

  • Adam Doran2/01/2025
    Alex and his team are first class. His attention to detail and knowledge to advise and guide clients is the best I have come across. Alex takes what's often a commodity and makes it a customer journey. He makes recommendations that are tailored to your needs and has sound logic throughout. Not only that but he will go support his clients above and beyond what one would expect. We have referred a few friends in a short period of time and we plan on continuing to act as advocates for his expertise and first class service. Thank you Alex for all of your help and support over the past there's zero chance we shop anywhere else.
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    Chris Broumley12/06/2024
    Alex and Ashley were terrrific and looked after me like family. I feel very comfortable and safe in their hands and appreciate all their personal care and attention as we renewed and consolidated my home and auto insurance policies. I couldn't be happier! Thank you!
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    Mohammad Al Safadi12/06/2024
    Alex provided exceptional service as my insurance broker. His ability to offer on-the-spot advice was impressive and incredibly helpful. He’s knowledgeable, responsive, and truly dedicated to meeting client needs. Highly recommended!
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  • Cindy Gowing3/22/2024
    Had a great chat today with my Broker Alex Hillhouse ! Highly recommend him:) Alex took the time to review all policies we have with Mitch. Was thorough and patient Requoted my home and auto to ensure best rates and provided insight on some future plans we are contemplating Best call was to take my business to Mitch ! Well done :). (Now only if they work on a mobile app !!)
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    Taysser AKK3/24/2023
    Alex was awesome, dealing with him was one of my easiest and best experiences.
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    M10/24/2022
    Erin and Alex resolved my pre-authorized payment issue when my credit card number was changed. They are responsive and on the ball, doing what they say they will do. Great service!
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  • Talha Chaudhry12/08/2020
    Hands down the best insurance around right now. Alex at M&W has taken care of me and plenty of people I know, the service is phenomenal. If you are looking for insurance your in the right place!
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    Tu Mai12/08/2020
    Amazing staff Alex and Kristen got me the best quote quick and efficient. Highly recommended!!
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    gang kun11/08/2020
    Alex Hillhouse really helped our family insurance needs to be met and searching for the insurance company which suits our business.We would like to appreciate his efforts to help us out of the insurance Products.We were satisfied with the high quality services from M&W insurance broker and especially thank Alex Hillhouse for his professionalism.Holly Tao
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  • Stephanie Ribaric9/25/2020
    I was rushing to get insurance so I could get my newly bought car on the road and M&W blew away all expectations I had! I was not hopeful seeing as it was already late in the evening but I gave this company a call. I was put on hold and after some time decided to leave my phone number and call back later. The agent I worked with, Alex, called be back the second he got off the phone. I was very impressed how quickly he met all my needs and how professional and knowledgeable this agent was! Definitely was the best experience I have ever received from any Insurance brokers.
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    Alyssa Noel9/03/2020
    Alex review I searched around for a few different insurance companies and Mitchell & Whale just completely exceeded my expectations. My broker Alex Hillhouse was so transparent, genuine, and helpful. He responded to all my questions so quickly (I had manyyy questions) and he helped me get all the information I needed to make the right decision for me. He gave me great advice and was so genuine in our conversations. He worked tirelessly to get me the best possible deal on my insurance and never hesitated to pick up the phone to clarify/explain things to me. Very professional and I would highly recommend to anyone looking for any type of insurance to give them a call!
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    jeremy h.7/15/2020
    Alex listened to exactly what I wanted out of my insurance I was looking for and got what I wanted.Always quick to respond and explained everything perfectly
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  • Alyssa Noel6/12/2020
    Alex review

    I searched around for a few different insurance companies and Mitchell & Whale just completely exceeded my expectations. My broker Alex Hillhouse was so transparent, genuine, and helpful. He responded to all my questions so quickly (I had manyyy questions) and he helped me get all the information I needed to make the right decision for me. He gave me great advice and was so genuine in our conversations. He worked tirelessly to get me the best possible deal on my insurance and never hesitated to pick up the phone to clarify/explain things to me. Very professional and I would highly recommend to anyone looking for any type of insurance to give them a call!
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    Karl F.4/15/2020
    We have already dealt with Alex Hillhouse on another property. Once again he was very professional and results orientated, hard working and prompt in responding to any questions. This is our first contact Kirsten Barnes. She was easy to work with and also prompt to respond. We won't hesitate to recommend your company if someone is looking the services you provide. Karl Fliesser
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    alexandra s.1/19/2020
    Alex is the best. The whole thing took 45 minutes from beginning to end and I saved about 15{6d6f8f67411181896b09b5a75c94bb717cd479b3f433082ab39e5a30be2f052a} on my car insurance.
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  • Sam O.11/21/2019
    Loved the professionalism Alex Hillhouse provided me while setting up my auto insurance.
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    Zack B.11/21/2019
    Alex made getting insurance much less complicated than I dreamed it would be! He is a very understanding and genuine person to talk to. 5 stars all the way!!!! Mitchell & Whale are very lucky to have him working with them. Thanks again!
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    Rick B.10/28/2019
    Alex made the process of obtaining insurance for my house very smooth and efficient. He was always quick to answer questions, and had all the knowledge to make the purchase worry free. Thanks Alex.
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  • Shawna Melko9/21/2019
    positive review 
    Exceptional & efficient Customer Service! Alex H. went above and beyond helping us switch over to M&W. I highly recommend them & their slogan is true “making insurance not suck” Thank you!
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    bruno m.8/30/2019
    Quick, efficient and friendly what else needs to be said. Hope to be doing business with Alex Hillhouse till my boating life is over.
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    Brian O.8/30/2019
    Our broker Alex H. provided great service throughout the process. Obtaining a competitive quote was quick and easy.
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  • Sue T.8/04/2019
    Excellent service. Would highly recommend. Alex, our broker goes above and beyond❤️
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    Darrin Roetsch6/14/2019
    Alex was super helpful and patient. He was able to get me a great rate for my bike. I will definitely contact Alex again for any additional insurance coverage I will need.
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    Tina S.6/11/2019
    Unbelievable great customer service by ALEX HILLHOUSE Thankyou Alex
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  • Jinx6/11/2019
    Big thank you to Alex for finding me a reasonable price for my car insurance considering my circumstances. I recommend anyone looking for car insurance check this place out.
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    Mr.P 4.5/11/2019
    5 star for Alex hillhouse finding me insurance for my 1000 cc sport motorcycle
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    Valerie L.5/11/2019
    I am a new motorcycle rider and was having difficulty finding insurance for my new bike. Alex provided excellent service and was always available for questions and to give me quotes for a variety of different types and models of motorcycles. Thank you Alex. :)
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  • Christine P.5/11/2019
    Alex made looking for our home and auto insurance a breeze . Thank you so much for your excellent customer service would definitely recommend Mitchell and Whale insurance brokers to anyone .
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    alfa164s4/11/2019
    Very satisfied with them, my broker was Alex, he was really helpful and answered all my questions promptly. A pleasure dealing with you. Thanks Alberto
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    Bo S.4/11/2019
    Worked with Alex Hillhouse to get my 2006 R6 insured. He made the process extremely easy and gave me a great rate on my policy. I highly recommend giving him or anyone at MW a call for any insurance needs!!
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  • Johnson C.4/11/2019
    Excellent service from Alex Hillhouse! Incredibly easy to arrange new home and auto policies, especially using M&W's electronic document processing application. My thanks to Alex and also to Adam for referring him to us.
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    Cecil C.4/11/2019
    Alex was very thorough. Clear communications. Good suggestions.Thank you Alex.
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    Aaron M.4/11/2019
    Great guys. Responds fast. Use Alex H!!
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  • Alexander W.4/11/2019
    I highly recommend Alex Hillhouse as your broker!
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    amanda p.4/11/2019
    Alex was very easy to deal with and he helped me with all my insurance needs quickly and easily. I would highly recommend this company.
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    William G.3/11/2019
    Alex was very attentive and seemed to care about reaching my goals.
    Thank you Alex.

    Will Gibson
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  • Jim P.3/11/2019
    I have been in touch with Alex H at this firm. We are near completion of my new policy. As of writing, I can say, this guy is top shelf. Knows what he is doing, how to squeeze out the most amount of savings and customer service should be his middle name. I am very excited to finalize this deal with my new insurance broker. Thank you Alex H.. Your mission has been accomplished!!!!
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    Jim Paxton2/25/2019
    I have been in touch with Alex H at this firm. We are near completion of my new policy. As of writing, I can say, this guy is top shelf. Knows what he is doing, how to squeeze out the most amount of savings and customer service should be his middle name. I am very excited to finalize this deal with my new insurance broker. Thank you Alex H.. Your mission has been accomplished!!!!
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    tpniefer2/11/2019
    Being very unsatisfied with my current over-priced insurer and renewal time a few weeks away I started searching for a new insurer. I found Mitchell & Whale online and sent a request for quotes. Alex Hillhouse called me early the next morning to assist me. I couldn't have found a better agent than Alex Hillhouse. Alex was thorough, straight talking, no pressure and knowledgeable. To top it all off he's just a great guy, friendly and takes genuine interest in people. Not only is a great guy but he cut my insurance costs for my motorcycle, vehicle and house by 50 percent. I highly recommend him to anyone shopping for insurance.
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  • Susanne Black11/26/2018
    Alex made getting my own insurance for the first time amazingly simple. He was polite, friendly and had every answer to every question that I had!! He made the process of me getting off of my parents insurance so so so easy!!! Thanks again Alex for brig so great at what you Do!!
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Who’s Mitch?

Mitch is a leading insurance brokerage on a mission to make insurance lovable through exceptional experiences. Family-owned since 1948, the brokerage works with more than 70 of Canada’s top insurance companies. An unwavering supporter for consumer and public good, Mitch believes that everyone deserves fair and transparent insurance.

Mitch Insurance Brokers is operated by Mitchell & Whale Insurance Brokers Ltd.

Meet our leadership team.

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  • Snowmobile insurance
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Latest from our blog

  • Car keys.

    Can you keep your car after it’s been written off by your insurance company?

    April 21, 2025 4 min read
  • Car on the road in Ontario during the Spring.

    Best car insurance companies in Ontario for 2025 

    March 18, 2025 8 min read
  • Cars on a highway.

    How much can I save on car insurance by increasing my deductible?

    February 26, 2025 3 min read

Contact Info

Head Office
Mitch Insurance Brokers

1555 Wentworth St. Unit 200, Whitby
Ontario L1N 9T6

1-800-731-2228
(905) 579-9701
info@mitchinsurance.com
 

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Mitch Insurance Brokers

296 Richmond St W Suite 212, Toronto, ON M5V 1X2

1-888-401-4697
(289) 593-0275
info@mitchinsurance.com

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