The Allstate Insurance Company of Canada has been delivering insurance coverage products to Canadians since 1953. The company has built its reputation around its “good hands” advertising campaign that offers peace of mind in all areas of insurance.
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Allstate Insurance Company of Canada
| Founded | 1953 |
|---|---|
| Headquarters | Markham, Ontario |
| Employees | 2,400 + |
| Canadian Mkt. Share* | 3.90% (2022) |
| Insurance Products | Auto, Home, Life, Motorcycle, Renters, Boat, Landlord, Condo, Travel, Off-road vehicle, & Business Insurance |
| Provinces Licensed | Alberta, Ontario, Quebec, New Brunswick & Nova Scotia |
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Company Overview
Allstate Canada’s parent company, The Allstate Corporation was founded in 1931, and is the second largest personal lines insurer in the US. Over the years, Allstate Canada has expanded its coverage options and continues to develop lists of discounts that help lower insurance premiums.
Canadians turn to Allstate for:
- Access to specialty products such as group insurance to help keep costs down
- A large list of discount options for important coverage products such as car and property insurance
- A website that acts as a comprehensive online resource to make understanding insurance easier
- A company that works closely with its brokers to develop custom insurance solutions
Allstate Canada is known for its diverse underwriting staff that is able to write policies for any situation. The compamy relies heavily on its network of brokers to help deliver quality solutions to all of its customers.
Allstate Canada’s Advantages
There are many advantages to doing business with a company that is part of an international corporation. In Ontario, Allstate Canada is a comprehensive auto and home insurance company able to offer a wide variety of coverage options. One of the reasons that people like doing business with Allstate Canada is the company’s ability to leverage its significant financial resources to the benefit of each individual client. The strengths of the company include:
- Truth in Advertising – Despite its status as one of the larger insurance companies in Canada, Allstate Canada does have the customer service recognition accolades to show that it cares about its clients. The “good hands” policy of caring for each and every client permeates everything the company does, and brings customers peace of mind.
- Discounts – Allstate Canada has developed an impressive array of discount programs for almost every type of insurance the company sells. While the auto and home insurance programs are the best known, the company also has discounts for boating insurance customers as well. Customers can talk to their broker about benefiting from one or more of the many cost-saving benefits offered through Allstate Canada.
- Transparency – Allstate Canada is one of the few insurance companies to offer comprehensive complaint resolution options to clients for any situation. The company’s website offers all of the phone numbers customers would need to resolve issues, even allowing customers to reach as high as the Ombudsman. The company also makes sure that its terms of service page on its website is accessible to customers, easy to read (no small print), and easy to understand.
Allstate Canada’s Insurance Products
Allstate Canada focuses on consumer products and does not offer much in the way of commercial coverage. Personal lines customers can easily find coverage that meets their needs.
Auto Insurance
The company is known for its broad range of auto insurance products that apply to just about any kind of vehicle. The vehicles covered are:
- Cars
- Trucks
- Vans
- Motorcycles
- Off-road vehicles
- Motor homes
The impressive list of auto insurance discounts includes:
- Bundling coverage
- Multi-vehicle
- Discounts for allowing Allstate to track your driving habits
- Group auto insurance
- Anti-theft
- Discount for having your own private parking spot
- Winter tires
- Good grades for students
- Retirees
- Students away from home
- Driver training courses
Property Insurance
Allstate Canada will cover your residence, or temporary residence, with a variety of coverage options and the usual array of discounts.
- Home
- Condo
- Tenant insurance
- Rental property insurance
- Seasonal home insurance
Some of the property coverage discounts are:
- Discounts for newer homes
- Installation of security systems
- Retiree
- No claims for at least one calendar year
- Discount for not having a mortgage
Boating Insurance
Allstate Canada will cover your boat or any other kind of watercraft, along with accessories such as trailers, to make sure that the summer fun keeps going. Coverage options include:
- Liability insurance
- Uninsured boater insurance
- Medical expense coverage
- Payment for emergency services such as towing
- Coverage for risks such as fire, explosion, damage while in transit, and theft
The boating discounts are:
- Installation of safety features such as fire extinguishers
- Bundling coverage with other insurance policies
Life and Health Insurance
Allstate Canada has the products you need to protect your family’s physical and financial health. Coverage options include:
- Term, permanent, and universal life
- Disability insurance
- Critical illness coverage
- Personal health insurance
- Long-term care
Travel Insurance
If you are planning on traveling for business or holiday, then talk to your broker about the many insurance options from Allstate Canada. Types of coverage plans include:
- Multi-trip coverage for several trips in one year
- Coverage for one trip per year
- Insurance for visitors coming into Canada
- Trip cancellation protection
Get an Insurance Quote
Get a Quote NowLet Us do the comparison shopping for your insurance – with quotes from 40+ insurance companies in Ontario rnSpeak with a broker today: 1-800-731-2228
Rating: .5
.5 /5 stars
Allstate is the WORST insurance company
Don't ever buy a Protection plan aka accidental insurance for furniture by Allstate in Staples!
8 months after purchasing, the leather on my office chair started to crack and peel off. I also had some punctures and scratches on it, which were caused by accident. After calling them, applying the pictures, emailing, etc., they opened the claim and sent an email saying that all this damage was not covered, and they closed the claim.
Now, I have an ugly chair, and I've lost CAD90+tax after paying for this fraudulent "protection" plan.
Allstate is the WORST insurance company I have ever dealt with.
Rating: .5
.5 /5 stars
Horrible customer service, yea they have good rates but just wait until you make a claim… unbelievable. I have waited over 5 hours in accumulated phone calls some with no response after an hour. They're quick to take your money or cancel your policy but make a claim and it's the last thing on they're list to take care of. Expect to wait months for results.
Rating: .5
.5 /5 stars
Beware of Allstate’s “you are in good hands” slogan. Their hands are there to get your money butnot help you in time of need when you need it the most
I will give a -score if I could
Rating: .5
.5 /5 stars
Beware of Allstate’s “you are in good hands” slogan. Their hands are there to get your money butnot help you in time of need when you need it the most
I will give a -score if I could
Rating: .5
.5 /5 stars
Worst insurance company I have ever dealt with.
The worst experience I have ever had with insurance. Customer service was useless. I had others help me better with some issues, when at the time I was still with Allstate. I do not recommend Allstate whatsoever.
Rating: .5
.5 /5 stars
Robert D @ Allstate Insurance Belleville Ontario
On the 26 of September 2023 I called my auto insurance person (Robert D) to get auto insurance. Robert who works for Allstate here in Belleville Ont. sold me car insurance from Nov 2nd 2022 to Nov. 2nd 2023 full coverage for the amount of $1071.00. Robert quoted me a coverage premium for Nov. 2023 to Nov. 2024 for $1717.00. An increase of $646.00. I am 80 years old and in my many years of driving I have never had an at fault accident accident which required a payout. Robert D–Allstate Insurance fall under the heading of a marriage made for two. Garbage-garbage-garbage. PEOPLE–before getting insurance with this company please do your homework. Read all reviews on this company and their workers on all computer sites. The truth will show that is truly a super bad company.
Rating: .5
.5 /5 stars
Absolute nightmare of a company!
Absolutely thee worst experience I’ve ever had with an insurance company. I was in a no-fault accident and severely injured. I can’t get a hold of any adjuster, adviser, nothing! Everything has to be through email, and they may or may not respond, and when they do, they are incredibly rude and unprofessional and extremely confrontational. It’s been 2 months! Horrid experience, stay far away! I cannot even believe they are allowed to practice here.
Rating: .5
.5 /5 stars
Do not Trust Allstate Insurance Canada
Allstate Insurance needs to improve many areas
Claim department I found incompetent! did not handle the claim at all, They were dishonest confrontational and unprofessional, Although I was paying high rate with no accident or any tickets. Thankfully I found much lower price after I had bad experience
Adjusters, Do not call back or reply to voice mails I found it was disrespectful.
Appraiser was not able to communicate clearly made many mistake and blamed on others.
Price was high, Thankfully I found much lower price!
Rating: 1
1 /5 stars
Stay AWAY
Terrible!! Like others said, they increase their fees without ANY reason, my fees during the last 5 years went up more than 300%. Yeah I know, I should have moved away WAAAY sooner, but was always under the impression that these companies are all the same. Ended up switching to a bank, and for same policy coverage, I am now paying 1/3 of the price- literally.
Rating: .5
.5 /5 stars
Horrible
I am with them still because I believe all insurance companies are the same.
I made claims but I never received communication from them. Every time I must call them. Received Email response when I sent pictures and documents saying “Received”. But no comments or questions or follow ups.
I escalated but no use. Last claim I made took nearly 1 and a half years to get reimbursement of my deductible.
Current claim too. No detailed pointed explanation Allstate decided my fault. Rep. dropped call while I was making statement, called me back but accusing I hang up. Going who hang up for 5 min. and I lost train of thought. My cell was at year focusing explaining I don’t have any reason to drop the call. Could be an accidentally dropped but I believe he did it strategically. I went back same point he interrupted again asking a question isn’t relevant.
Rating: 0.5
0.5 /5 stars
Allstate RIP OFF!
Worst insurance company to every sign up with!!! The rates go up WITHOUT any justification!!! Go to CAA insurance….they are charging me less than half of what Allstate was charging me!!! do not sign up with them, unless you want to get ripped OFF!!!!
Rating: .5
.5 /5 stars
Stay away!
STAY AWAY from this insurance! They are good at selling their product but when you need them they don’t even bother to call you ar at least reply your email. We had car accident last February and until now we haven’t get our car back cause they don’t give a damn about their customer. We are now having rental for a long time. The adjuster [redacted] has a terrible job, they have been waiting for her email so they can go ahead and fixed our car but we waited for a couple of months before she called us. DON’T A TRUST THIS COMPANY! THEY ARE SCAMMERS! They only want your money. STAY AWAY FROM THEM! They don’t even deserve 1 star! We were with them for 12 years and when we had accident they doesn’t really doing their job! They are USELESS!
Rating: .5
.5 /5 stars
Worst customer service ever.
I was called by them regarding a check that had been sent to me and returned to them because I had an address problem. When I called them back, got sent through endless phone tree only to get hung up on numerous times. Worst customer service ever!!!!!
Rating: 0.5
0.5 /5 stars
HORRIBLE customer service w/ Allstate
Bad customer service, I’ve had my first experience and now I understand the reviews I read.
It’s really true, the customer service is really disappointing, they’re straight out RUDE, aggressive, they will hung up on you or leave you on hold for ever 20 mins (expecting you to hang up eventually).
Worst part- NO ONE CALLS BACK.
It’s almost like they don’t understand, without clients there won’t be a need for their HORRIBLE service.
For the record- the purpose of my call to Allstate was to MAKE A PAYMENT.
Rating: .5
.5 /5 stars
fraudulent company stay away
They notice me upgrade my house or cancel my policy, I ignored it cuz they pushed me to renew my house many times, so I went to another insurance company which is great, turned out, they said they change their mind ,they want to keep the policy, but if I want to cancel the policy now, I have to pay for the penalty fee, lol, nice trick , scam alert
Rating: .5
.5 /5 stars
Stay Away!
Cancelling my already expensive insurance and switching to Allstate was the worst mistake of my life. Oh dear Lord!
I ended up paying even a HIGHER premium with these people. They quoted me a reasonable price (big lie) only to have the “adjuster” hike the premium to double what they quoted me initially – no qualms!
I would give them half a star.
Rating: .5
.5 /5 stars
No reply, no call back, agents hangs up
I waited more than 3 months for my claim, not once did the assigned advisor called. I called in a few times to follow up, the advisor on the phone will simply tell me to wait for my assigned advisor. Last time I called in was today, waited 1 hr for the call and the agent said I called into the wrong department… really, I called in a few times, same number same menu selection… and she said its wrong.. ya right.. so I asked for a manager, the moment I asked for a manager she hangs up. So I guess Allstate is a scam company, not claimable.
Rating: .5
.5 /5 stars
30% rate hike with No reason
Allstate Insurance increased the premium rate to 30% with no apparent reason. Rate suppose to be lower in COVID-19
Rating: .5
.5 /5 stars
worst service I have ever received from a company
Have spent 6 hours trying to talk with a representative I have twice finally get a person only to have the call drop You think they might try to call you back No back to hold waiting to get someone. Do not deal with them
Rating: 1
1 /5 stars
Stay away from Allstate
You will not be in good hands with Allstate Canada.
If you file a claim, you will wait a long time and your adjuster will make your life miserable.
Rating: 5
5 /5 stars
Great service for over 45 years
Never had any problems with Allstate,great all around.
Rating: 5
5 /5 stars
Tyler Hutchins,very polite,courteous,enjoyed doing business with,totally satisfied with transaction,and attitude.great asset for Allstate.
Rating: 1
1 /5 stars
Bankcrupcy Investigator
Terrible customer service with garbage agency. This company is no need to exist
Rating: 1
1 /5 stars
Bunch of liars with the insurance company
The agents blatantly lie to the customer to get them signed up for insurance.
Once you are in their insurance coverage, they will start showing up true colors. No proper support and if you try to get out of them, they will penalize you in the form of exorbitant cancellation charges.
I had nightmare with these untrustworthy and unethical organization and had to shell out $360 just to get out.
One friendly advise to you, please think hundred times before you signup for any products with Allstate insurance.
Rating: 1
1 /5 stars
A cancellation request not being processed
terrible management and service
Rating: 1
1 /5 stars
Horrible Customer Service
The Branch Managers or the Agents don’t care for you once they get your business.
Rating: 1
1 /5 stars
Ms.
You are not in good hands if you are the victims. You took a year to believe I’d never use arm or hand again. Your alltate Dr said oh you’ll be alright in 3 weeks. Ya right. 20 years later still no use of my hand or arm. And I was pedestrian. At green lite. Ya can’t spell good I know. And you don’t give enough money. USA way better. Once you believed about my arm. Then you had bills to catch up on. But while I waited for you to believe it I got a hospital thing repossessed. So that made sure I’d never get better. Not a chance then. But after top dog got my file things changed and fast. Was good after that. And o gave wrong na mmm w and email.
Rating: 1
1 /5 stars
Stay away
Worst ever customer service from Oakville Agency.
Rating: 1
1 /5 stars
They promise to pay but have no issues telling straight-faced lies.
I had replacement insurance on a new car. Someone hit me causing $11000 damage to a new $14000 car. They nor Desjardins who sold me the policy would replace the car. It has been unsellable. Also, the lying adjuster promised that if I got an estimate to replace my $1000 decal package that he would cut me a $500 cheue immediately. He didn’t and when I reminded him what he said he ignored me and said that maybe if I got the package done he would do it, meanwhile the estimator had only giving me a $500 to saftisfy the adjuster/ He said $500 would never be enough. This company are legal thieves. A consumer lawyer says I am still owed a new car but have little money to do it on my own. Why is there no 0 star rating?
Rating: 1
1 /5 stars
They trick you to get you signed
Recently I changed from another insurance provider to Allstate, where they were supposed to offer me a better premium for my auto and home insurance. After discussing with the agent the best options to match and improve what I had with my previous insurance company, we came up to an agreement and I signed a contract for one year. The monthly premium for the auto was $232 and for the home $51. At the time of contract signature, I had to pay first and last month, both for home and auto. After the first month, the automatic debit came up with $253 and $53. When I contacted the customer service rep to find out why the difference, he just told me that the underwriter changed the policy and that there is nothing he can do about it. I also asked about the difference in the home premium and just mentioned that there is a 4% fee for setting up the policy. It is not the difference of $2 in the monthly premium what makes me upset, but the lack of transparency not disclosing hidden fees. I don’t like surprises. Now with these increases, I am paying more than I was paying with the previous insurance company. I am very disappointed with this company as they do not honour the agreed contract, but also do not disclose hidden fees. I would not recommend Allstate to anyone and will move away from them forever as soon as I can, without having to pay a penalty. If they trick and lie to you at the time of signing you as a new customer, I don’t want to imagine what it will take to make a claim. If you can, look at other options in the market before signing up with Allstate.
Rating: 0.5
0.5 /5 stars
BEWARE!
Worst company ever, we put a claim in first one, and they dropped us like a hot potato, did not give us a reason, and left us high and dry without any insurance for the house. Just rude, rude, unprofessional company. Stay away from them.
Rating: 1
1 /5 stars
Expensive mistake
I have 0 claims 0 violation, but the very first year after signing on, I get hit with a 40% rate increase. Ya, thanks.
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