With its headquarters in Toronto, Ontario, Intact is the largest private sector provider of P&C insurance in Canada.
Contents
Intact Financial Corporation
| Founded | 1809 |
|---|---|
| Headquarters | Toronto, Ontario |
| Employees | 29,000 (2023) |
| Canadian Mkt. Share (As Intact Financial-Group)* | 18.70% (2022) |
| Insurance Products | Auto, Home, Renters, Landlord, Condo, Business, Drone, & Uber Insurance |
| Provinces Licensed | AB, BC, MB, NB, NL, NWT, NS, NU, ON, PEI, QC, SK, YT |
Get an Intact Insurance Quote
Get a Quote nowContact one of our Ontario brokers for an Intact Insurance quote rnSpeak with an Intact broker today: 1-800-731-2228
Company Overview
Intact insures over 5 Million individuals and businesses through its own brand as well as through its subsidiaries, which include Brokerlink, Jevco, its direct arm Belairdirect, and the OneBeacon Insurance Group in the US.
Intact Insurance has made a habit out of being very visible at times and in areas when their Canadian clients need them. The entire business model of Intact Insurance revolves around offering client-centric services that enhance customer satisfaction, and creating a diverse roster of product offerings to handle almost any situation. The company’s financial stability and decades of underwriting experience make it popular with Ontario consumers.
Intact Insurance provides:
- Personal lines of insurance that go beyond what most providers offer
- A long list of significant discounts that includes the My Driving Discount for car insurance
- Rewards for being reliable clients who avoid making claims and pay their bills on time
- Services that are based on quality and speed to create comprehensive customer satisfaction
Intact Insurance offers full lines of commercial and personal insurance, including products such as surety bonds for businesses that can be difficult to find. The company has built a sizeable reputation based on its generous discounts for auto insurance that can combine to save consumers a great deal of money. The company also offer special coverage types such as auto insurance based on use and not standard criteria normally used that can save consumers even more money.
Intact’s Strengths
With its years of experience and vast financial resources, Intact Insurance offers plenty of advantages to consumers. Any company that can team up reasonable premiums with a wide array of potential discounts is going to find favour with consumers. But there are other advantages to doing business with Intact that Ontario consumers have discovered through the years, and they include:
- Customer Service Focus – Intact Insurance has a policy that a claim must be started within 30 minutes of a client initiating a phone call. Intact has also been recognized as one of the best insurance companies in Canada when it comes to customer service. The company attends to the details that keep clients happy and make life easier for brokers.
- My Driving Discount – Auto insurance is always a focus for consumers, and Intact’s My Driving Discount program brings a lot of attention to the company’s auto lines. Consumers get five percent off their auto premiums just for signing up for the program, and then they get another 25 percent discount after a proven track record of good driving. The company collects data on the consumer’s driving habits to determine when the discount goes into effect, but the company also guarantees that collecting that information will not increase premiums at all.
- My Lifestyle Advantage – Intact Insurance is unique because of the creative ways it finds to give clients discounts. My Lifestyle Advantage is a home insurance package that rewards clients for taking proactive steps in making their home safer and maintaining their home properly. Clients can also get their auto insurance deductible waived in the event of a natural disaster.
Intact’s Insurance Products
Intact Insurance does not work from a small list of standard products that they squeeze into a client’s situation. The company has comprehensive lines of coverage that can help people with any type of personal or commercial insurance needs.
Intact Auto Insurance
Intact Insurance has a comprehensive roster of auto insurance coverage options for all types of personal vehicles, including pleasure vehicles such as boats and ATVs.
- Cars
- Vans
- Motorcycles
- Trucks
- Snowmobiles
- Boats
- ATVs
- RVs
Special Vehicle Discounts And Programs
- My Driving Discount
- Minor conviction protection
- Uber protection
- Home and auto bundle discounts
Intact Home Insurance
No matter what type of protection you need for your home or your home-based activities, Intact Insurance has you covered.
- Water damage protection
- Home insurance
- Condo insurance
- Cottage insurance
- Travel insurance
- Identity theft coverage
- Liability coverage for a home-based business
- Tenant protection
- Rented structures insurance
- Liability insurance for property incidents
- Group policies to save on costs
Home Savings Programs
- Lifestyle Advantage
- My extras
- Home and auto bundling discount
Intact Business Insuranc
Intact Insurance can help you with your diverse commercial insurance needs.
- Commercial vehicle coverage
- Fleet insurance
- Commercial property liability protection
- Surety bond program
- Custom commercial insurance solutions
Intact’s Acquisitions & Milestones
- 1809: The Halifax Fire Insurance Association was established
- 1950s: Halifax Fire Insurance Association acquired by Dutch insurer Nationale-Nederlanden
- 1980s: Nationale-Nederlanden acquired Commerce Group and Belair Insurance in Quebec, and Western Union in Alberta
- 1991: Nationale-Nederlanden merged with NMB Postbank to create ING Group
- 1993: Entities owned by ING Group are brought together to form ING Canada
- 1998: ING Canada acquired Guardian Insurance’s Canadian business interests
- 2001: ING Canada acquired Zurich Canada’s home, auto and small and medium business insurance interests
- 2004: ING Canada acquired Allianz Canada
- 2009: ING Canada became Intact Financial Corporation
- 2011: Intact Financial Corporation acquired AXA Canada Inc.
- 2012: Intact Financial Corporation acquired Jevco Insurance Company
- 2015: Intact Financial Corporation acquired P&C insurer Canadian Direct Insurance Inc. (CDI), which has since merged with belairdirect
- 2017: Intact Financial Corporation acquired US-based specialty business insurer OneBeacon Insurance Group, Ltd.
Get an Intact Insurance Quote
Get a Quote nowContact one of our Ontario brokers for an Intact Insurance quote rnSpeak with an Intact broker today: 1-800-731-2228
Yelp Reviews
Cathleen V.
2025-06-20 17:31:40
Intact Insurance subcontracts with first on site for fire or asbestos related cleanups. First on-site went through my house that asking what I wanted to try...
Mister T.
2025-05-30 16:46:12
Have you heard of Modern Thieves? Intact insurance is an exact example of Modern Thieves. The worst insurance company we've ever seen. They increase your...
Lisa F.
2025-01-08 05:13:42
Does not deserve any stars. Husband been with you guys since covid for car insurance, not one accident until last Oct. Took you guys a month before...
Ken S.
2024-12-10 06:29:28
I'm not sure whether my dissatisfaction should be attributed to Intact Insurance-or to the Broker (Gallagher Canada) who administers my Home Insurance...
Jason B.
2024-10-29 12:53:19
Horrible Not at fault for an accident they would not pay to fix my vehicle They would not replace my vehicle they gave me a quarter of the cost of a...
Preethi P.
2024-10-24 09:31:33
The worst Insurance ever you can have. Don't get full coverage at all because they are very lazy doing nothin. I had hail Aug 05 I was made claim, now they...
Travis Z.
2024-08-06 11:50:54
I was paying 514 a month last year and then i received renewal for this this year at 617 a month and a week later they sent another renewal for 677 a month....
Alex G.
2024-06-12 09:08:12
The worst insurance company I've ever dealt with. These people could care less about you. I hadn't even accepted a settlement and they already pulled my car...
Kathy D.
2024-06-04 07:44:00
Horrible insurance company!I was struck by a street sweeper on a private road in my neighborhood. The street sweeper was stopped. No hazard lights, no...
Ashley T.
2024-04-02 18:21:56
Don't use these guys. I've never had a worse experience with an insurance company. Their website RARELY works. Their app never works. Each time I try,...
Leidy M.
2024-03-31 20:25:35
The worst insurance companyThey tell you that they are going to collect the payment on a date and they collect it before and then they penalize you for...
Lou C.
2024-03-29 06:56:47
Belairdirect insurance.Worst insurance company ever.Poor customer service. They offered me 25% of what my vehicle was worth. Then left the driver who was...
Silvia K.
2024-03-06 13:18:46
Trying to cancel a home insurance policy for my MIL. They are requesting my FIL's will stating that she is now the only owner of the house. They have his...
Farzad R.
2024-02-13 08:38:48
I got an offer for my two cars insurance and I signed the contract with my agent for 4000 CAD and finalized every thing. When intact send me the contract it...
Sina M.
2024-01-05 09:00:20
Do yourself a favour and stay away from this company.I used this company for one of my properties. Long story short, two different incidents happened and...
Mary M.
2023-12-17 04:35:27
Having contact with Intact leaves me feeling for years I have been paying for no coverage at all! We had a complicated issue concerning a special...
Quarry G.
2023-12-13 02:42:39
stay away from this company.you will pay every month for years, and they will just collect ihe money and put in their pocket.if an incident happens, they...
Kat S.
2023-12-10 11:03:20
Horrible company , not recommend them to anyone ! Very rude and helpless customer service !
Maks S.
2023-12-05 12:48:10
Horrible, extreemly horrible company. Scam on money, they give you to sign a contract for one price and then just double it!
Tammy M.
2023-11-22 10:28:39
I wish there was a minus for the stars. In 2020 there was a terrible storm that ripped tiles from my roof and caused massive flooding inside. I went...
Fouzia A.
2023-10-23 07:16:02
Beware of this Intact Insurance Drama. You will end up fixing your damaged house from your own pocket. The company hired such a staff which never et you to...
Norm R.
2023-10-20 11:49:30
Horrible company.Tried to cancel via email... NOT allowed.Sent two signed request by mail and was hit with a late fee for insurance I no longer required...
Martin D.
2023-10-05 13:22:30
C'est de la marde leur application !Tu es à 100 % et la côte descend ??Je ne suis jamais en haut de 19 % mais 100 % partout ????En plus je ne sauve rien...
Wild T.
2023-09-29 07:29:43
Terrible. Do not use Intact. Save yourself. There are no words to describe how terrible the experience is with Intact.
Donna M.
2022-08-19 14:35:13
NO STARS!!!I had to put one star just to leave the review sadly.I have 2 claims with Intact Insurance. They have manipulated me and lied NUMEROUS times...
Jay B.
2022-08-09 15:03:27
Under no circumstances should you ever go with Intact Insurance. If you ever need to make a claim, as I did, they instantly become your enemy. They don't...
Zaza N.
2022-07-20 15:21:08
I don't do online banking. My broker was bought out by Intact, so I inherited the company. You wouldn't believe the difficulty to get a paper copy of my...
Michelle B.
2022-07-03 09:16:32
Today is July 3rd 2022. I have a vehicle claim that started back in January 2022 and has been nothing but a headache since. Claims advisor has not once...
Lily G.
2022-06-29 18:47:25
My son bought a SUV and insured it with Intact through PC broker. Five months later a tree fell on his car. It took 5 days for him to receive a response...
Erin B.
2022-03-17 12:25:16
Warning on getting a rental car/waiting for a service inspectionI was told two different things from different customer service representatives. Before...
Lesley C.
2022-03-02 14:18:05
The app is absolutely garbage! Doesn't record trips- shows time traveled, zero km recorded. Called customer service they told me to enable a feature, and...
Harley F.
2022-01-19 07:43:20
Also a dissatisfied client due to ridiculous cancelation fees. Canceled 10 days after renewal because I found a much cheaper rate. Was charged 1.5 months...
Thomas L.
2021-11-09 05:31:05
Cancelled my policy on a car that is scrap and they charged me one extra month. So basically was paying insurance on a car that didn't exist anymore....
Natalie S.
2021-10-02 10:17:20
My favourite thing about intact is when they take money out of accounts for no reason and then close the next day leaving me with a negative bank balance...
Darlene D.
2019-12-21 12:26:13
I would absolutely never recommend anyone use Intact insurance. My son was recently in a serious car accident, in a vehicle covered by this insurance...
Ruth G.
2018-11-29 10:22:44
Intact Insurance is probably one of the worst companies that I have ever dealt with. They are dishonest and misrepresent themselves. They claim in their...
Chris M.
2017-12-29 09:13:19
Horrible customer service. Don't trust the Ombudsman of Intact to step in and help deal with your claim. I made multiple complaints about the way the...
Shawn T.
2016-11-16 13:21:20
WARNING:stay away from intact insurance.. i been a long time customer with intact , never had any claims in my 2-3 years with them... i recently had my...
Nina B.
2015-08-25 09:24:29
Best Insurance Company Ive dealt with. I had a hail claim and Jill London took my report. No one could have done a better job. Very thorough and they are...
Intact Insurance
Head Office:
700 University Avenue, Toronto,
Ontario
M5G 0A1,
Canada
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