0.7/5 (15 Reviewers)
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Since it was founded in 1887, Manulife has evolved into an organization that offers services ranging from investment consulting to personal insurance lines. The company focuses its personal insurance lines on its extensive range of life and health products, and it is able to customize many of its lines to meet the individual needs of clients.

Manulife Financial Corporation

HeadquartersToronto, Ontario
Employees40,000 employees & 116,000 agents (2023)
Insurance ProductsTerm Life, Permanent Life, Health, Dental, & Travel Insurance

Get a Manulife Insurance Quote

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To find out what Manulife can do for you, call one of our Ontario brokers: rnSpeak with a broker today: 1-800-731-2228

Company Overview

Manulife is an Ontario-based financial services company that has over 20 million clients worldwide and almost $1 trillion in assets under management.

Consumers rely on Manulife for:

  • A steady flow of resources that can help to educate consumers and provide the tools needed to meet specific insurance needs
  • Comprehensive life planning for a variety of situations ranging from having a child to retirement
  • Lines of travel insurance that help to meet the very specific needs of students and other specialized groups of travelers
  • A line of investment products that can also be used as commercial insurance products for very specific situations

The company does a good job of simplifying its insurance and investment offerings as much as possible. Consumers can look to their brokers for customized solutions that can pull from any of the vast array of solutions offered through Manulife . Whether you are looking for personal or commercial insurance, it is possible to find what you need with Manulife.

Manulife’s Strengths

Manulife has attracted a wide variety of customer types, but the advantages of doing business with the company remain consistent. Consumers looking for an expert in the financial services arena that has tremendous economic stability will find a lot of good reasons to do business with Manulife. But the most common advantages to doing business with Manulife include:

  • Attention To Detail – It is hard to imagine a company with 20 million or more clients having a reputation for attention to detail, but that is part of the Manulife story. The company consistently gets high customer satisfaction ratings that are accompanied by comments relating to the ability for every broker to give each client personalized attention.
  • Big Picture Experience – As a comprehensive financial services company, Manulife is able to offer advice and products that cross over into many different areas of insurance, investing, and consulting. Consumers enjoy the idea of their insurance company being a one-stop-shop for all of their financial needs, including investment advice and financial planning.
  • Wealth Of Resources – Manulife has several ways in which it delivers comprehensive tools and resources to all of its clients and brokers. The company believes that consumers should be active in the insurance buying process, which means that there is plenty of information for consumers to utilize as they consider their insurance choices.

Manulife’s Insurance Products

Manulife’s insurance offerings are combinations of commercial and personal lines that can work together to create a comprehensive coverage package for every client. Many of the insurance products that Manulife offers for individuals can also be written for businesses, which is a versatility that helps Manulife to be many things to many people.

Life Insurance

Manulife offers stand alone life insurance plans for individuals, and it also offers a special program that acts as an enhancement to any employer-sponsored life insurance program.

  • Term life insurance coverage with a variety of term options
  • Permanent insurance that comes with an investment vehicle
  • The FollowMe Life Insurance plan that is designed to fill in gaps your employer-sponsored life insurance program leaves behind

Health Insurance

Products such as disability insurance can apply to commercial or personal lines clients, which makes it easier for Manulife to create effective health insurance solutions for everyone. Manulife also has a combination policy option that helps consumers to combine their insurance needs into one program.

  • Health insurance for families
  • Dental coverage for families
  • Disability insurance for individuals and businesses
  • Long-term illness or injury coverage
  • Critical illness protection
  • Combination insurance that allows consumers to combine the Manulife health insurance products into one program that saves money

Travel Insurance

Manulife has created a variety of travel insurance packages that can be customized to meet the needs of any traveler.

  • CoverMe insurance coverage for Canadians who travel abroad and get injured
  • CoverMe insurance coverage for students who travel for their studies
  • CoverMe insurance for anyone visiting Canada that experiences an unexpected injury
  • TravelEase insurance for people who travel but have pre-existing medical conditions

Get a Manulife Insurance Quote

Get a Quote now

To find out what Manulife can do for you, call one of our Ontario brokers: rnSpeak with a broker today: 1-800-731-2228

Manulife Insurance Reviews

0.7/5 (15 Reviewers)
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Manulife Financial
Head Office:
200 Bloor Street East North Tower 10, Toronto, Ontario M4W 1E5, Canada
Phone Number: 1-888-626-8543
Rating: .5 .5 /5 stars

Manuelife is the worst company in Canada

Manuelife is the worst company in Canada. They're a scam in a shell that refuses to do anything but ***** over customers in any capacity possible and make claims as difficult as they can. This entire company could go under tomorrow and it would only benefit Canadians. These pieces of trash approved my claims for weeks then suddenly decided they didn't want to anymore, even though I had $2000 in benefits left, leaving me $500 out of pocket. I'm considering legal action.

Rating: .5 .5 /5 stars

Bad Service

They just want your money and don’t concern attending your queries and needs.

Rating: .5 .5 /5 stars

Apparently mental health isn’t a real thing to them.

They will stonewall you until you’d rather go to work and be miserable and on the brink for the rest of your life. They are compounding my wife’s depression/anxiety situation 10 fold with their constant demeaning tasks. Trumped 3 doctors who said she was not able to work and suggested she’s perfectly fine to go back to her job….25 pounds under weight. They just want your money, will do anything not to pay out.

Rating: .5 .5 /5 stars

Worst insurance ever and terrible.

Worst insurance ever and terrible.

Don’t get them, they s***.

Rating: .5 .5 /5 stars

Frustrating experience

Tried to use their travel insurance and got absolutely stonewalled. They make you go round in circles with the provincial insurance system to avoid paying anything upfront. The information sent to me was unclear, lacking, and some statements such as they don’t know how provincial schemes treat claims, outright laughable. I really regret being insured with them.

Rating: .5 .5 /5 stars

Worst insurance company

Very confused why they make it so hard to get claims processed. Sent in a claim for runners and waiting 2 weeks before calling Manulife to ask them to process the ticket. Instead of processing they enter a support ticket and ask me to wait 2-3 business days. Fine, I wait the time period and guess what, the claim was still not processed and they didn’t ever give me a response for this “support ticket” that they sent. Call in again and the response is: let us file a “rush” ticket for you and you can expect an answer within 24 hours. As you can probably guess, they still didn’t resolve the problem. Claim remains unpaid after a month has gone by. Moral of the story is avoid this company if possible and make suggestions to your company to switch insurance providers if they are with this awful company.

Rating: .5 .5 /5 stars

Worst Insurance

If you think they will be there to help you while you are not well that takes many Dr visits/tests to figure out what is going on with your health, good luck. When your symptoms are complicated Manulife does not care about you getting better. They only add to the already stressful medical issues you may be going through. Manulife insurance is a false sense of security until you actually need them.
My experience in particular had to do with fainting spells after having a child. At the time I worked in a paper mill on the production line and passing out on a catwalk over the stock pits and press machinery or near any of the winding machinery I worked in and on would cause sever injury and/or death. I went through many emergency room visits, Dr and specialist appts that couldn’t pin point an exact cause but it was very real what was happening to me. One episode in particular, I was walking with my 6 Month old baby in my arms to go change her and my vision went spotty then black and I lost control of my arms and legs, dropped my baby and collapsed on top of her. I could feel her under me but couldn’t do anything about it. So thankful my husband was home to help us.
Manulife did not help us offset any percent of my 50% contribution to the family income while I was going to many appts to try and figure out why this was happening as we were led to believe Manulife would be there.
This is to anyone reading this who has this company as a group benefit provider, they will be great for dental and eye care needs like exam coverage etc and if you should have a health concern that you can provide physical medical evidence for like a broken bone. Please seek out and pay out of pocket for another company for all other insurance as it is not worth all the agony and frustration of fighting to prove you’re unwell so you can make your monthly payments all while trying to find out what is causing your unwellness like my fainting spells.
I hope this review can help just 1 person make a better choice on getting an insurance provider that will be there for them if they ever need. Or if you read my post this far as it sounds too familiar, I’m sorry that you are going through the same frustrating ordeal as I once did. Believe me you are not alone. I hope you can share your experience to others as well.

Rating: .5 .5 /5 stars

Absolute worst insurance company out there.

Go find another company to do business with, SISIP/Manulife will find any excuse to take you off disability.

No matter how much you pay into it, or what your injury is, they will find the slightest excuse to deny insurance payout.

They don’t want to pay out, even to veterans. Avoid them at all costs.

Sadly I was stupid and didn’t do my research, I assumed since they where heavily advertised within and work with the Canadian Military, they wouldn’t do everything in their power to destroy an injured vet financially. Boy was I wrong.

Rating: 1 1 /5 stars

Worst insurance company ever

I was not aware of the 12 month rolling period for purchasing orthotics, I purchased a set 2 days prior to my 12 month term. I fought with them over many conversations and ended up needing to write a letter to appeal the situation. They told me it would be resolved in 2 weeks, after almost 2 months of constantly calling and getting an update on the status I got a letter in the mail that looked like an automated response. Pretty much an F-off letter, thanks for wasting your time. I was shocked my appeal was declined because of 2 days, and with covid times where we are all struggling, I would not be re-imbursed for the $500 because of my purchase date. Technically my orthotics arrived after the 12 month period, but shocked how incompassionate this company is, while a pain to deal with, which has come up more on multiple occasions. If you have a choice, do not choose Manulife!

Rating: 1 1 /5 stars

suck insurance company

do not buy any insurance from this company

Rating: 1 1 /5 stars

donot buy

service very bad . they try not pay you in any reason

Rating: 1 1 /5 stars

wants your money and doesn’t pay

Bought travel insurance back in 2016 and my body got acclimatized coming from a cold winter country to a blazing hot tropical get away, my nose has been bleeding for several days and had to go to the ER. called their cx service so i can get a claim on my hospital expenses, got all the receipts and invoices from the hospital only to be told that I would need to have an affidavit of a lawyer. You kidding me? They only want your money but makes up all these excuses so they wouldnt have to pay you.

Recently, i decided to give them another chance, bought a flipping $300 coverage for travel insurance for my wife, effing up til now I haven’t heard from them after we submitted our claim.

would NEVER EVER EVER get this scammy insurance anymore.

Rating: 1 1 /5 stars

They took money but never give any clear information about the plan and the price, high price but low coverage, horrible customer service

Rating: 1 1 /5 stars

Worst place for a mortgage

Do not use Manulife! Terrible customer service. Reuested a mortgage discharge amount and had to call them 5 times for them to finally send it. Wouldn’t respond to our new bank we are dealing with for our new mortgage. Quoted us a price to payout our mortgage and raised it $5000 in less than 2 months. This bank is awful. Avoid it at all costs

Rating: 1 1 /5 stars

Don’t buy from Manulife

insurance company always try not to pay, but this company is the worst.and whenever something happens their explanation doesn’t make any sense.