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Corrugated Metal Sheet of House during Rainy Daytime

My roof is damaged and now it’s raining. What do I do next?

Last updated: October 8, 2023, 4:50PM EST

The impacts of climate change are intensifying storms and severe weather patterns across Canada. This is causing more damage to homes and businesses as these events increase in frequency.

Damaged roofs have been known to lead to further issues with properties the longer they remain, well, damaged. What happens if it rains? Is that covered? What can you do?

Damaged roof in rain

Your home insurance and storm damage

First, don’t worry: a standard home insurance policy will cover storm damage. High winds and falling objects damaging your roof or causing shingles to fall off are typically covered by comprehensive home policies.

But what about water that enters your home through a hole caused by high winds, though? Aren’t there limitations to what kind of “flooding” can be covered by a home policy?

Rain entering your home after roof damage

If you’re now experiencing water coming in from your ceiling due to a hole left by wind, try not to panic. Water, like rain, entering your home through an opening created by high winds is covered by most (if not all) insurance policies.

Rain is almost always covered by home insurance if the reason for it entering your home was due to a covered peril. However, rain damage that is gradual or due to natural flooding may only be covered if you have purchased separate flood insurance. If the rain came in or caused leaks because your home wasn’t properly maintained, then that may be omitted from coverage.

What to do after a severe storm

When storms strike heavily populated areas, insurance companies may be slow to respond due to the volume of claims, and roofers or emergency contractors’ availability may be impacted for the same reason. In the meantime, there are some steps you can take to protect your property from further damages while your claim is being processed:

Severe storm steps outlined below.
Fig. 1: Five Steps to take after a severe storm

  1. Remain calm: These things happen, and you’ve purchased home insurance to protect you in situations like this. If there was a storm that caused a lot of damage in the area, response times will likely be longer than usual and you should be prepared for some inconvenience. Try to be patient and not let this frustrate you.
  2. Document the damage: One way to speed up the claims process is to document all the damage to your home. This is especially important if you notice water damage after the initial storm. Take photos and videos, and keep any written reports or receipts for expenses. Provide these to your insurance company when speaking with your adjuster.
  3. Inform your broker or insurance company if the situation has changed: If you notice that water has entered your home, you’ll need to have more than just a roofer come. Water damage may call for emergency mitigation to prevent further damage by extracting as much moisture as possible. Contact your broker or your insurer’s claims department as soon as you can to let them know that the situation has changed and ensure the appropriate contractors are dispatched to your home.
  4. Protect your home: To avoid further damage, you’ll need to take some proactive measures. Try to dry up all wet spots, place buckets under drips, and put down plastic tarps or barriers if you can.
  5. Make emergency repairs only: If necessary, perform some emergency services on your own or with an emergency mitigation specialist of your choosing, so long as the situation calls for it. Remove wet or damaged items and dry out the area as best you can. Avoid disposing of any items that you wish to claim and instead temporarily move them out of the way to another area.

If you have missing shingles and are not sure what to do, here are some recommended steps you can take.


Emergencies can be scary and stressful. We’re here to help you navigate this process. If you have any questions about your coverage or need advice on what to do next, please contact us.

Looking for home insurance?

Speak with a Mitch Insurance broker today to get a quote on Ontario home insurance.

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1-800-731-2228

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Brown Wooden Fence Covered With Snow

Ice Dams 101

An ice dam is a build-up of ice or snow along the edge of a roof or eaves. Water from rain or melting snow then pools behind this build-up and passively backs up underneath the shingles entering the attic or wall cavity.

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windmill twilight

Wind Damage: What’s Covered and How to Proceed

Natural disasters in Ontario have been increasing in severity and frequency over the last couple years. Some of these recent disasters have ranked among the most costly events in Canadian history, with insured damages reaching hundreds of millions of dollars.

If a severe storm blows in and damages your home, what do you do? What’s covered by your insurance?

Shingles blown off of the roof

When it comes to natural disasters and insurance, you can expect most home policies to cover damage due to wind. Here’s how to proceed following an event.

Say the windstorm that struck your property caused shingles to be blown off your roof. It’s not a pretty sight, but it doesn’t always have to signal the end of the world. Here’s how to proceed:

  • If emergency services are required, you are free to contact a roofer of your own choosing. Emergency repairs may be made only to prevent further damage, as your insurance company will still need to be able to evaluate the full extent of the damage and recommend repair options.
    • This may mean that emergency services can only provide what is necessary to prevent the entrance of water, meaning tarps and temporary shingle patches. You can also DIY these emergency repairs yourself.
    • Make sure that the emergency roofers provide you with photos of the damage prior to doing any emergency repairs.
    • Make sure to keep a copy of that roofer’s report and any receipts for emergency services on-hand to speed up the claims process.
  • Remember: you don’t have to leave the roof in its worst, damaged state for the insurance company’s hired roofer to come and see. At the very least, do what is necessary to prevent further damage – but no more.
  • You may only be entitled to claim on affected slopes of your roof. If only one slope is affected, you won’t be entitled to claim a full roof replacement.

Damaged Fences

Detached private structures, such as signage and fencing, may be covered under your home insurance policy if they are damaged by an insured peril like wind:

  • Your insurance will only cover the portion of the fence that you are responsible for, minus your policy’s deductible. If the fence that was damaged is a fence you share with a neighbour, both of your policies will kick in to cover half the damage. You would both have to pay your deductibles to your respective companies.

Fallen Trees

If a tree fell onto your property, then you may be asked whether the tree that damaged your house (and may also require removal) belongs to yourself, to your neighbour, or to the city.

  • If the tree belonged to you, it usually isn’t covered by wind damage. Any property, whether that’s your home or fencing, damaged by the tree likely will be covered.
  • If the tree belonged to your neighbour or the city, then the property that was damaged may be covered. The cost to remove the tree may then become the responsibility of that neighbour or the city (whichever is applicable.)

Power outages

In some severe cases, power outages can cause you to be without electricity or heat for days on end. What coverage applies for if your home is suddenly without power?

  • Unfortunately, most home policies’ additional living expenses coverage (i.e., the coverage designed to reimburse you for necessary costs during a time where you can’t live in your home) won’t cover anything if you need to leave your home due to power outage unless there’s damage to the dwelling itself.
  • Food spoilage is rather common due to power outages, and only some companies offer coverage for this. Check with your insurer to be sure.

Preventative measures you can take to protect your property:

Wouldn’t that be great if we could control the weather? Sadly, we can’t, and taking care of your home is the responsibility of only yourself, and as such it’s important that we be mindful of weather alerts and take precautions to protect our property. The better prepared we are, the better we can minimize the risks of windstorm damage to our homes.

Here are some preventative measures you can take:

  • Be mindful of weather alerts. If there is a storm alert in your area, it might be time to start thinking about securing your property or even evacuating.
  • Store your vehicle safely. Hail is often another condition of severe weather, and it can come alongside high winds. If there’s a storm, take your car and park it either indoors if possible or take it somewhere away from streetlights, power lines, or away from trees. A public underground parking lot might be ideal.
  • Secure outdoor furniture that isn’t already tethered to the ground or take it indoors to prevent it from being dangerous projectiles.
  • Maintain trees on your property during regular days, to prevent any weak branches from coming loose or falling onto your home.
  • Note any loose shingling on your roof or holes left by high winds. These could bring on the addition of water damage, which is seriously detrimental and can cause thousands of dollars’ worth of damage, fast.

For more questions about your home insurance coverage, or assistance with a claim, talk with your broker who can evaluate your risks and give you personalized advice. They may also have tips on how to save money on your home insurance premiums.


Looking for home insurance?

Speak with a Mitch Insurance broker today to get a quote on Ontario home insurance. Learn more >

Call now

1-800-731-2228

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Modern and cozy apartment with couch and chairs

Seven Steps to Smarter AirBNB Hosting

Have you ever used AirBNB instead of staying at a hotel? The website offers a viable alternative to the traditional hotel/motel rooms but it has raised its fair share of controversy in cities where it is already hard to rent an apartment.

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water droplets making a splash

Everything you need to know about water damage insurance in Ontario

Water damage is the leading cause of home insurance claims in Ontario. Do you have all the coverage you need? From slow leaks to burst pipes to sewer backup, there are a lot of ways that water can cause damage to your home. Some are covered, some are not, and some require special insurance endorsements. We break it down for you, and give you some tips on what to do when water damage happens.

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couple sitting laughing while doing home renos

13 Home Insurance Regrets to Avoid

Getting home insurance to meet your needs and expectations can be a smooth process when you have the right guidance and support. That’s why it is always wise to speak with an experienced broker who has the knowledge and resources to find you the ideal coverage for your property and loss exposures.

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updated dining room with modern look

10 factors that affect the cost of home insurance

When an underwriting team looks at your home insurance application, it uses many different elements to determine your premium.

An experienced insurance broker can help you make the right coverage choices for your home, and introduce you to money saving discounts.

Here are 10 factors that affect the cost of home insurance:


1. Replacement cost

The replacement cost of your home is one of the most commonly misunderstood parts of a home insurance policy. The replacement cost is not based on the current market value of your home or how much your mortgage is for. It is based on how much it would cost to rebuild your home to it’s current state. Insurance companies will rebuild your home up to the value that your policy limit.

Some policies will also include a guaranteed replacement clause, which means even if the cost of rebuilding your home exceeds the replacement cost listed on your policy, the insurance company will fully rebuild your home.

Savings Tip: Always get guaranteed replacement costs including bylaw endorsements when available. This way, you know you’ll be protected, and if the costs of rebuilding your home increase, it’s the insurance company that is responsible for fully rebuilding your home.


2. Your neighborhood

Every neighborhood has its own set of risk factors, and those factors will affect your rates. For example, if your home is located near a large body of water, a flood claim against your policy will be higher than areas without that risk. Homes near airports can cost more to insure because of damage caused by falling debris and even the violent vibrations of the engines.

The crime rate in your neighborhood is going to affect your insurance rates, and so will the crime in the surrounding neighborhoods. Risks such as numerous abandoned properties can also draw crime, which will increase your home insurance costs as well.

Savings Tip: If your area is known for flooding, then be sure to get enough flood insurance to cover any potential damages. Home security systems; surveillance cameras; and exterior lighting triggered by motion detection sensors will keep criminals away and give you peace of mind, and may make you eligible for home insurance discounts.


3. Type of electrical system

It makes sense that homes with older electrical systems cost more to insure, but those are not the only considerations insurance companies make regarding home wiring. If your home has what is known as knob and tube (or K&T) wiring, then your wiring could be over 100 years old. Homes that have older aluminum wiring are considered to be potential fire hazards and are expensive to insure.

A breaker system is considered more reliable than fuses, and an electrical system that is 100-amps or more is considered ideal. When it comes to wiring, your insurance company is just as concerned with your safety as it is with the possibility of damage to your home.

Savings Tip: Before you buy a home, have it inspected by a certified electrician to make sure the wiring is safe. If you own a home that contains an older wiring system, then it’s time to upgrade your wiring. A new electrical system will not only lower your insurance costs, but it will increase the value of your home.


4. Type of plumbing

Running water is an important component of any house, and insurance companies have their preferences when it comes to your home plumbing system. Lead or galvanized steel pipes are much older; not only do they leach dangerous toxins into your water, they tend to crack, especially in our cold Ontario winters.

PVC (and other plastics) and copper pipes are starting to become common in new home construction and in updated residential plumbing systems. These materials tend to be more durable, keep your water clean, and stand up to the weather conditions much better. If your home has plastic or copper plumbing, then you can expect to see lower insurance costs than homes with galvanized steel or lead pipes.

Savings Tip: If you have older plumbing in your home, it’s a good idea to have it replaced. Lead pipes are potential health hazards, and become weaker with time. New plumbing will lower your insurance rates, improve the quality of the water your family uses, and will help increase the overall value of your home.


5. Condition of your roof

Ontario’s weather will put any roof to the test, which is why insurance companies prefer newer roofs over older ones. A roof that is 15 years or older not only runs the risk of needing significant repairs, but it also puts the rest of your home at risk for water damage and wind damage.

The materials used to build your roof can also affect your insurance costs. Metal and clay tile tends to last much longer and require less maintenance than asphalt shingle roofing. But even with these better materials, age is still a factor for your roof. Your insurance company could decide to offer only limited coverage for a roof that is approaching the end of its life cycle.

Savings Tip: Have your roof inspected annually by a certified professional and act on any repair or maintenance advice they make. You should keep the invoices from those annual visits to show your insurance company that you are proactively attending to your roof. Replacing your older roof offers your home better protection, increases your property value, and helps bring down the cost of home insurance.

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6. Renovations and betterments

Your home insurance premium is not set in stone once you sign your policy. Improvements made to your home while your insurance is in effect may cause your rates to go up. Remodeling your kitchen or finishing your basement will increase the value of your property, and subsequently will most likely increase your insurance premiums to help cover that additional value.

Savings Tip: As you plan for renovations, you should keep your insurance broker informed of the changes you intend to make. By working closely with your broker, you will be able to understand how your project will affect your premiums, and make certain that your coverage is changed to match your new home value.


7. Past claims

Home insurance is an investment used to protect your property, but it is important to know that insurance companies have limits. If you have a history of claims against your home insurance, it will show up in higher premium costs. Multiple claims could push you out of the regular market as a high risk, and even cause your insurance company to drop you and leave you with no coverage.

Savings Tip: Always weigh the short-term benefit you’d receive from a claim against how much your premium would increase. In cases of significant damage caused by perils such as fire or major storms, it would make sense to file an insurance claim, but some expenses, such as fixing a leaky roof or replacing a damaged window are usually best handled without calling your insurance company.


8. Proximity to fire halls and hydrants

Fire is a threat to any home, and insurance companies take into consideration how close your property is to the nearest fire department and/or fire hydrant. The closer your home is to sources of water that the fire department can use to extinguish a fire, the sooner it can be put out, and the less damage your home will sustain. Being close to a source of water such as a fire hydrant reduces the risk that your home will be a total loss in the event of a fire and your insurance company will reward you by offering you a lower rate than if your home was unprotected.

Proximity to a sources of water is less of a concern for homeowners in urban areas; however, if you own a home outside of the city, it will likely increase your premiums.

Savings Tip: When you are first looking for a home, keep the proximity to water in mind. If you are buying a rural home, installing a water pumping system from the nearest source of water can bring down insurance costs. If there are no hydrants within 300 meters and fire hall beyond 8 kilometers of your home, building a nearby pond can act as an emergency water source, and even add to the value of your property.


9. Pets

Some pets are considered higher risks than others, and dogs are at the top of that with with insurance companies. Exotic pets such as snakes can also have effect on your insurance policy, as homeowners caught with illegal pets could see their policy canceled.

Nearly half of all dog bites occur on the owner’s property, and insurance companies are very careful when it comes to insuring homes that have specific breeds of dogs. It is common for insurance companies to require additional coverage for breeds deemed to be aggressive, but most companies are open to working with dog owners to establish acceptable guidelines.

Savings Tip: Before you buy a dog, discuss the potential insurance implications with your broker. You may be required to sign a waiver that removes dog incidents from your policy, or alternatively, your insurer might offer you additional coverage to help cover your risk of lawsuits or property damage. In some cases, keeping copies of receipts for any obedience classes your dog attends may help your rates with some insurers.


10. Choosing a home insurance policy based on price alone

Price is one of the things that’s on the minds of most customers when they shop for home insurance; nobody wants to pay more than they have to. Shopping online for home insurance will show you estimated prices from different companies, but you are on your own for making sure you are properly covered.

Choosing a home insurance insurance policy solely based on price can leave you unprotected, potentially leaving you with major repair costs.

Savings Tip: Shop for insurance using a broker that has access to many different insurance companies. You give the broker your information once, and they are able to provide you with accurate quotes from the major insurance companies as well as small niche companies that are only available through brokers. Each property’s risks and coverage requirements is unique, so nothing beats speaking with a home insurance broker so your risks can be properly assessed as well as the best rates for your coverage. Be sure to ask your broker about any questions you might have about what’s covered by home insurance in Ontario and how you’re covered if something happens to your belongings; a pipe bursts; or raw sewage backs up into your home. An experienced broker will also be able to find you discounts that offer rewards for having good credit, or being claims free.


Home insurance protects the financial investment you have in your home, and it offers important coverage your family may need in case of an emergency.

Looking for home insurance?

Speak with a Mitch Insurance broker today to get a quote on Ontario home insurance. Learn more >

Call now

1-800-731-2228

Read more

snow covered cabin with pink moon in background

The 6 best tips for winterizing your cottage

Most people have their cottages open and available for three out of four seasons, and closed during the winter. The process of getting your cottage ready to withstand the winter is called winterizing, and it is important that you are as thorough as possible with your winterizing techniques to protect your property and make sure it’s in great shape for the following spring.

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