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Gap in condo insurance can prove costly

Rising insurance deductibles for condo corporations could be leaving condo owners at risk of significant financial losses. A story about a Toronto condo owner that was left on the hook for $27,000 in damage to other units in her building has highlighted a potential gap in coverage that could affect anyone who owns a condo unit in Ontario.

“Condo insurance can be tricky,” says Becky Burnett, Sales Broker at Mitch. “Because there’s more than one policy that applies, it’s important to make sure that the different policies are aligned and that there are no gaps so you don’t have any nasty surprises.”

The gap in this case is between the condo corporation’s master insurance policy and the unit owner’s condo policy. To better understand how it all works, here is a breakdown of the different insurance policies that apply to a condo building:

Condo master policy

Condo corporations in Ontario are required to have a master condo insurance policy. This is a type of business insurance that protects the common elements of the building, like the concrete walls and floors, underground parking, lobbies, hallways, elevators, plumbing, electrical and HVAC systems. Like most insurance policies, deductibles apply and the amount may vary for different types of claims.

Unit owners share the cost of this coverage through their monthly maintenance fees.

Condo insurance for unit owners

Unit owners usually have their own condo insurance policy. This covers liability for losses to third parties, furniture, appliances and other belongings in the unit, and any fixed parts of the unit that are not covered under the master policy. Depending on the condo bylaws, this can include lighting and plumbing fixtures, drywall, cabinets and floors. Any upgrades made to whatever was considered a standard unit (wood floors, fixtures, etc.) are also covered under the unit owner’s policy.

Condo insurance for unit owners also includes coverages that are meant to fill gaps in the master policy:

Loss assessment (property):

If the condo suffers damage to common elements, that’s covered under the master policy, but a deductible applies. If there’s a claim, the condo corporation can recover the deductible from the unit owners. So if your condo has 20 units and has to pay a $50,000 deductible, you could get a bill for $2,500. Your loss assessment (property) coverage would pay for this.

Loss assessment (liability):

The condo corporation master policy also includes liability coverage which protects against things like slip and falls in common areas, or injuries in a pool or gym. If the master policy has a lower liability limit, a large claim could exceed that limit, and the corporation would recover the balance from the unit owners. Say there was a $6 million court award for a fatal drowning or fire, and the liability limit on the master policy is only $5 million, 100 unit owners would each be responsible for $10,000. This would be paid by the loss assessment (liability) coverage in your condo policy.

Insurance policies can be confusing. Like the fact that there are two different coverages both called loss assessment.

Becky Burnett, Sales Broker

Where is the gap?

If you have condo insurance, you will have different limits for different types of coverage. In the case of the Toronto condo owner mentioned above, the master condo policy had a deductible of $50,000 and the unit owner had a loss assessment (property) limit of $25,000. Because the damage clearly originated with an escape of water from a particular unit, the condo corporation was entitled to recover the entire deductible from the owner of that unit, instead of spreading the cost around to all unit owners. The first $25,000 was covered. The rest was not.

Why is this happening?

For a long time condo master policies had relatively low deductibles like $2,500, $5,000 or $10,000. In recent years, condo corporations have been raising the deductibles on master policies to $25,000, $100,000 or even $500,000 in some cases. Condo corporations do notify unit owners when this happens, but those unit owners may not know how it affects them or that it could leave them exposed.

“Condos have been a source of quite a few claims on the commercial side of insurance,” says Burnett. “And that has put pressure on condo corporations. Either increase maintenance fees to pay for higher premiums, or raise deductibles. Most have chosen to raise deductibles, but that passes the problem onto the unit owners.”

How to protect yourself

Fortunately, the solution is fairly simple.

  1. Read your condo bylaws to see what the deductibles are for the master policy. Make sure it’s the most recent version of the bylaws.
  2. Check your own condo insurance policy. Make sure that your loss assessment (property) coverage is at least as much as the highest deductible in the master policy.
  3. If it’s not, call your broker and ask that your coverage be increased to match the highest deductible in the master policy.

“Insurance policies can be confusing,” says Burnett. “Like the fact that there are two different coverages both called loss assessment. If you’re not sure, give us a call. We’d be happy to look over your policy and make sure your limits are what they should be. That’s what we’re here for.”

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Colourful condo building.
Pool floor.

Thinking of renting out your backyard pool?

Renting out your backyard pool might seem like a good way to make some extra income, but you should consider all the possible implications before doing so. It could leave you with no home insurance and huge legal bills.

First there was Airbnb in 2009, followed by Uber in 2012. A few years later came Uber Eats and the world would never be the same. The sharing economy continues to grow and evolve, and now the latest trend, which gained popularity during COVID-19 lockdowns, is pool sharing. Homeowners with backyard pools can now rent them out by the hour on sites like Swimply and, during the peak summer season, earn as much as $7,000 a month. This can be incredibly tempting, but comes with risks.

Am I covered by home insurance if I rent my pool?

There is no home insurance company currently operating in Ontario that will cover you for renting out your pool. Business activities are not usually covered by home insurance. Some homeowners policies are eligible for a business endorsement that includes coverage for things like liability and contents, but insurance companies are very specific about the types of home-based businesses they will accept, and even about whether or not clients can visit you at your house. (In most cases, this is not allowed.)  

All this to say, this kind of coverage is not available for renting out your backyard pool, because insurance companies consider this an exceptionally risky activity.  

What about the insurance offered by Swimply?

According to Swimply’s website, hosts are covered for up to $1 million in liability and $10,000 for property damage. This is not enough coverage. The rebuild cost of your home is likely somewhere between $300,000 and $1 million, so the property coverage is only for very minor damage that your guests could cause. What if they accidentally cause a leak that floods your basement, or leave a cigarette unattended and burn down your pool house? Even if you insist smoking is not allowed, it can happen.

Liability is an even bigger risk, and $1 million in coverage leaves you exposed. If, heaven forbid, someone should be seriously injured or drown while using your pool, you could face legal costs well in excess of $1 million. Statistics for Canada are hard to find, but in the U.S., the Consumer Product Safety Commission reports close to 400 deaths and 7,000 injuries a year related to drowning in a pool or hot tub. These numbers are just for kids under 15 years of age, and don’t include slip and fall injuries on pool decks (unless they lead to drowning). It is estimated that slip and falls lead to another 155,000 injuries every year in the U.S.

Am I protected from liability if my guests sign a waiver?

Swimply includes a general waiver of liability as part of its terms of service, and so guests using the website to book your pool have already agreed to assume the entire risk arising out of the rental (Section 7.2 of Swimply’s terms of service). Furthermore, the Swimply FAQs state that some hosts have their guests sign waivers for additional peace of mind. The bottom line is this: Waivers are not perfect, and courts don’t always enforce them. Just because your guests sign a waiver, does not mean you are free of liability.

What can happen if I decide to rent out my pool anyway?

There are a number of different things that can happen depending on when and how you choose to share the information with your broker or insurance provider. Here are a few examples:

  • If you are already renting out your pool and contact a broker for home insurance, you will be denied coverage. As mentioned, there are no insurers operating in Ontario that will accept a home insurance customer that rents out their pool. You will be left with no home insurance.
  • If you already have home insurance and start renting out your pool, you are supposed to let your insurer know because this is a significant change in your risk. If you do let them know, you will likely get a notice by registered mail that your policy will be cancelled, or it might not be renewed when it expires at the end of the year. Either way, you will have to stop renting the pool or be left without insurance.
  • If you have home insurance and decide to rent out your pool without letting your insurance provider know, that is called material misrepresentation. If your insurer ever finds out, they will cancel your policy, and the material misrepresentation will stay on your insurance record for at least six years. It will make it near impossible to get home insurance, and may affect your ability to get auto and other types of insurance.

Will you get caught?

The last example above might lead you to believe that your best option is to proceed without letting your insurer know. The problem is that it’s not always up to you. Material misrepresentation is usually discovered at the worst possible time, when you’re making a claim. Here are a few ways that can happen:

  • One of your guests suffers an accident while using your pool. They go to a lawyer. Even if the guest’s injuries are not serious enough to exceed Swimply’s $1 million liability limit, any smart lawyer will not only go after Swimply’s insurance policy, but your home insurance policy as well. That maximizes their client’s chances of getting a good result. Regardless whether the lawsuit is successful, your insurance company will know that you are renting your pool, your home insurance will be cancelled, and you will have difficulty finding insurance for at least six years.
  • A potential pool renter comes to your home to check out the pool facilities for a future kids’ birthday party. She trips over a loose paving stone and suffers a brain injury. In this case, their lawyer will go directly after your home insurance policy seeking to recover damages. Swimply’s policy does not apply. In the course of the legal proceedings, you can be certain that your insurance company will ask what this person was doing at your home. When the truth comes out, once again, your home insurance policy will be cancelled.

“Renting out your pool may not seem so risky, but you can’t be 100% sure of who you are renting to and how they will use the space,” says Mitch renewal broker Gareth Payne. “Insurance companies usually take a wait and see approach with anything new. Right now, you have to choose between renting your pool or having home insurance. I would pick home insurance every time.”

Getting cancelled may not be your biggest problem

The worst part of any of the above scenarios may not even be the fact that your insurance gets cancelled. It could be that somebody gets badly hurt, and you don’t have coverage for your legal expenses along with any court awards against you. Because most business activities are excluded from your home insurance policy, that’s exactly what could happen.

That’s the kind of situation that we at Mitch want to protect you from, which is why we strongly recommend that you enjoy your pool with your friends and family, while knowing that if anything bad happens, you’ll be covered.

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Rainy window in a house looking onto the street.

Spring flooding – Why does it happen and what’s the damage?

Spring is a time of renewal and new beginnings. But with warming temperatures, melting snow and heavy rain, spring floods can cause significant damage to homes and other property, leaving homeowners with costly repairs and restoration. Some of the damage can be covered by insurance, but prevention is the best way to protect your home.

Spring flooding can occur due to a number of factors, but the most common is a combination of melting snow and heavy rainfall. As the snow melts, it adds to the volume of water in rivers and lakes, causing them to overflow their banks. Heavy rain can exacerbate the situation by adding even more water to already swollen waterways, and saturating the ground around your home.

Flooding on the rise in Canada

In recent years, the frequency and severity of flooding have been increasing due to changing weather patterns related to climate change. In fact the five most costly floods in Canadian history all happened between 2010 and 2020, and 20% of homes in Canada are considered at risk. In Ontario, major flooding caused by a heavy rainstorm in Toronto in 2013 led to more than $940 million in damage, the fifth costliest natural disaster in Canadian history.

What kind of damage can it cause?

Spring flooding can cause a wide range of damage to homes, including:

  • Water damage to floors: Even a quarter inch of water can saturate wood floors, carpet or laminate.
  • Water damage to walls and cabinets: If pressboard or drywall comes in contact with flood water, it will absorb the water and may need to be replaced.
  • Contamination: Depending on where the water comes from, it can contain bacteria, viruses and other harmful substances.
  • Mold: This is usually a problem after the fact. If water gets into your home and it’s not properly dried out, mold can grow.

“For water in an unfinished basement, it typically takes at least three days just to dry it out,” says Noah Firestone, owner of Firestone Restoration in Ottawa. “If it’s a finished basement and the flooring is toast, then it’s a much bigger job.”

Firestone says that restoration costs start around $2,000 for a simple dry-out of an unfinished basement and $15,000 to $20,000 in a finished basement if floors have to be replaced. From there, it depends on the extent of the damage and value of the affected items, including floors, walls, wiring, cabinets and furniture.

Homeowners usually won’t see how much area is actually wet. Usually the water has spread much further, and you can’t see it…

Noah Firestone, Firestone Restoration

What type of flooding is covered by home insurance?

Most insurance companies in Ontario now offer the following endorsements (extra coverage) that would pay for at least some spring flooding damage:

  • Sewer backup: In the spring, if melting snow and rain overwhelm the sewer system in your area, it can cause your drains to back up and flood your home with contaminated water. A sewer backup endorsement covers this type of damage.
  • Overland flood: This is coverage for damage resulting from water that enters through window wells and door frames, usually because a nearby body of water overflows.
  • Groundwater: This endorsement covers damage that results when the ground around your home becomes saturated, and the water comes through the walls of your foundation, often through cracks.

Check with your insurance broker whether these endorsements are already part of your policy, and if not, whether they are available in your area. Homes in certain postal codes known to be prone to repeated flooding, usually because they are close to a body of water, may not be eligible.

What flooding costs are covered?

When it comes to costs related to spring flooding:

  • Most homes in Ontario are covered for direct water damage to floors, walls, ceilings, cabinets, wiring, furniture and other contents, so long as the homeowner has the required endorsements (see above).
  • Insurance also pays to have all affected areas thoroughly dried out.
  • Insurance does not cover preventive maintenance, so it won’t pay for the installation of backflow valves, sump pumps, repairs to your foundation or your drainage (see below).
  • Home insurance also doesn’t cover mold removal because it is something that builds up over time when moisture problems are not addressed.

Navigating repairs and coverage after a flood

When water gets into your home, you may not be able to determine the extent of the problem without help from a professional.

“Homeowners usually won’t see how much area is actually wet,” says Firestone. “Usually the water has spread much further, and you can’t see it without moisture meters.”

In some cases, you may also encounter disagreements with your insurance company as to how much cleanup is needed and whether some items need to be replaced, especially when it comes to damage from category 3 (or highly contaminated) water. There are international standards set by the Institute of Inspection Cleaning and Restoration Certification (IICRC) for how to handle this kind of cleanup.

“We help the homeowner through it,” says Firestone. “To support a claim, I can show the adjuster infrared pictures of where it was wet, and quote the IICRC, where it says that if it’s category 3 water, it should be removed.”

Even if the water is not contaminated, certain items like laminate flooring, furniture and cabinets made of particle board can be permanently deformed by water damage. This will usually be resolved between you and your adjuster. Your broker can help.

“To understand your coverage, sometimes your broker is your best friend,” says Firestone. “They don’t have a vested interest in whether it’s covered or not covered. They can walk you through it and make sure you’re treated fairly.”

How can I protect my home against flooding?

Here are a few things you can do to reduce the risk of water damage to your home and possessions:

  • Install a backflow or backwater valve[1]: This will prevent sewage from the city’s main sewer line from backing up into your home. (Don’t use a backwater valve if you’re on a septic system.) The cost can range from $1,000 to $2,500, but there may be a program in your municipality to help defray the costs.
  • Install a sump pump: This is a pump that turns on when water accumulates around your foundation. It pumps the water safely away from your home. The cost can range from $1,000 to $3,000 but again there are subsidy programs that can cover half the cost or more.
  • Seal your foundation: There are a number of ways to do this, including DIY methods like waterproof paint. If you’ve had a groundwater claim, your insurer will likely expect that it’s completed by a professional.
  • Protect your belongings: Anything that you store in the basement should be kept in plastic bins or raised at least an inch and a half off the floor.
  • Go for a stroll in the rain: “Take a little walk around the outside of your home every so often,” says Firestone. “Make sure water isn’t pooling up beside your house and that there’s never any water accumulating in your window wells. If it is, you have a drainage problem that needs to be taken care of.”
  • Take action to prevent further damage: As soon as you notice water coming into your home, call your broker or insurer and then do whatever you can safely do to mitigate damage: “An hour or two can make a big difference. If you happen to have a shop vac, start vacuuming up the water to stop the spread to other areas.”

Firestone also recommends running a dehumidifier in the basement all the time.

“Finished basement, unfinished basement, even if there’s a little seepage that won’t cause major damage, there’s always some humidity, and the more humidity, the more likely you’ll get mold.”

Getting coverage after a flood claim

If you’ve already had a groundwater claim, your home insurer may ask for proof that you’ve fixed your foundation before your next renewal. This can be as simple as filling a crack, or in extreme cases you may need to dig around the perimeter of the foundation and seal it from the outside. Costs vary from $1,500 to $15,000 and won’t be covered by insurance. Likewise, if you have a sewer backup claim and don’t already have a backflow valve and sump pump, you will need to have these issues properly addressed, or you could find it a challenge to get home insurance in the future.

Get covered for water damage and other risks

Mitch Insurance works with some of the top home insurers in Ontario. Talk to one of our home insurance specialists today to make sure you have the best coverage available for water damage. We can get you dozens of quotes and explain the coverages to you, and we’ll be there for you later if something happens. Give us a shout.


[1] Note that the Ontario building code now requires all new homes to be built with backflow valves and sump pumps.

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Speak with a Mitch Insurance broker today to get a quote on Ontario home insurance. Learn more >

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A summer home cottage in a green pasture.

Opening your cottage: What to expect 

Have a cottage that you only use during the summer? There’s a lot that can happen over the course of the winter months while you’re away.  Let’s take a look at some of things you may encounter when opening your cottage this spring, and what steps you can take to minimize damage and ensure a hassle-free cottage season.

Wind damage

Canadian winters are long, cold and windy. There’s a lot that can happen between closing day in October and reopening in May. So if you’re opening your cottage this spring, what can you expect to find?

“When we’re opening a cottage, the first thing we do is a detailed inspection of the property, to see what didn’t do well,” says Ken Pickering, owner of Husky Property Maintenance in Midland, Ontario. “Winds during the winter tend to be 20-25% stronger than in the summer, so often what we find are soffits and fascia that’s been blown apart, and rodents get in.”

Another common problem is damage to window screens. These are quite often blown off during windstorms, and because they are generally quite flimsy, they can easily be damaged beyond repair. These aren’t cheap to replace because they are not a standard size.

Be observant. Small things today can turn into big problems once wind or water have their way over time.

Ken Pickering, Husky Property Maintenance

Water damage

There are three kinds of water damage that are quite common with cottages. The first comes from burst pipes. If you don’t properly drain and winterize your water system when shutting down your cottage in the fall, the pipes can freeze and burst. With no one there to shut the water off, damage can be extensive.

And water issues are not limited to the buildings on the property. Problems with grading and drainage can cause significant damage to landscaping, driveways and more.

“Drainage issues rear their ugly head in the spring,” says Pickering. “People add an extra parking spot or pile wood somewhere to keep it out of the way. This can divert water from the spring thaw toward their foundation or crawlspace, or cause erosion. We see culverts getting backed up, and sometimes the edge of your driveway gets washed out.”

Shoreline erosion is also becoming more of a problem for an increasing number of cottage owners. This can often be mitigated with retaining walls and other erosion control measures.

What is covered by insurance and what isn’t?

A big difference between cottage coverage and other types of home insurance is that cottages are usually unoccupied for long periods of time. Insurance covers sudden and accidental damage, but if the damage gets a lot worse because nobody is there to take remedial action, then any damage that happens after the fact is almost always excluded, meaning it won’t be covered.

Here are some of the most common problems you might find when opening your cottage, and whether they are covered by insurance.

  1. Wind damage to roof: Wind can sometimes cause a hole to open up in your soffits or fascia (the bottom part of your cottage’s roof). That damage is usually covered.
  2. Wind damage to screens: If strong winds blow off screens and they get bent or broken, this would typically be covered.
  3. Clogged foot valve: A foot valve goes at the bottom of a pipe that is meant to draw water from a lake or well. The valve prevents water from flowing back into the lake. If this valve gets clogged or calcified, it’s usually fairly easy to clean up. Either way, it’s considered maintenance and wouldn’t be covered.
  4. Water damage to landscaping: This is seldom covered because it is outside and exposed to the elements.
  5. Shoreline erosion: This is never covered by cottage insurance.
  6. Burst pipes: If a pipe bursts suddenly while people are in the cottage, any water damage would be covered. But in most cases, pipes burst in the winter because they weren’t properly drained and winterized. This is not covered.
  7. Animal damage: Read your policy carefully. Some insurance companies cover damage from certain animals like bears and raccoons, but damage from mice and insects is often excluded. If animals got in because nobody was there to seal up a hole in a window or roof, that damage is not likely to be covered.

Similarly if a fallen tree damages the roof or breaks a window during the winter, the damage done by the tree would be covered. But if no one is there to patch up the hole and weeks later rain or snow gets in and causes problems inside the cottage, that would likely be excluded because insurance law requires you as the owner of the property to take reasonable steps to prevent further damage.

An ounce of prevention

Pickering stresses the importance of properly closing your cottage in the fall, to prevent problems in the spring. “I always tell people, batten down the hatches in the fall. If something’s a little loose, it’s going to be fluttering in the wind for five months while you’re gone.”

Here are a few things that Pickering recommends doing when shutting down your cottage for the season:

  1. Removing window screens: “I live in the country and the wind can whip up something fierce, so I always take the screens off, particularly on the one side of the property facing the wind.”
  2. Winterizing pipes: “Water systems need to be done properly to avoid major problems.”
  3. Removing and cleaning foot valves: “Some people pull out the pipe and just leave it there instead of cleaning it, so all of a sudden the valve is encrusted, and you may need a new one.”
  4. Think before changing grading on your property: “As a landscaper I always tell people that I don’t own a level, because nothing I do is level. You need to make sure that water is flowing away from buildings and not pooling.”

“It’s all about inspection, Pickering says. “Be observant. Small things today can turn into big problems once wind or water have their way over time.”

Insuring your home away from home

Mitch has some great options for cottage insurance solutions to meet all your needs. Talk to one of our brokers for a free quote today!

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Speak with a Mitch Insurance broker today to get a quote on Ontario home insurance. Learn more >

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Green excavator truck on construction site.

Home insurance coverage for service lines a better value than municipal warranties

Ontario municipalities are promoting service line warranties that cover underground pipes on your property. You may already have this coverage, and if you don’t, you can probably get it at a much better price, with higher limits, through your home insurance provider.

A number of Ontario municipalities have been mailing letters to their residents about a service line warranty offered by a private company called SLWC. The warranty is being presented as a solution to a problem that is “not typically covered by your insurance”. While there is a very small percentage of Ontario homes that can’t get this coverage through their home insurer, the truth is:

Why are service lines an issue?

Service lines are the pipes and cables (water, sewer, electrical, internet, natural gas, etc.) that run underground from your home to the street. Lines that are on your property belong to you, but they’re not always covered under your home insurance, so if they are damaged, whether by wear and tear or excavation, you could be responsible for repairs.

“If pipes and cables are inside your house, they are protected by home insurance,” says Alex Hillhouse, Sales Manager at Mitch. “If they are under the street, the city is responsible for them. But between your house and the street, you could have a gap in coverage.”

The municipal program seems to target water and sewer specifically, while home insurance often covers other types of lines.

Are you covered?

According to Hillhouse, about half of all homeowners in Ontario already have service line coverage.

“Some insurance companies include it as part of their standard policy wordings,” he says. “Those that don’t, offer it as an endorsement. The easiest way to find out if you’re covered is to consult your policy or call your broker and ask whether you already have service line coverage.”

Comparing service line coverage

Below is a comparison of the service line coverage offered through municipal warranty programs and what is available through home insurance. Note that the data for home insurance combines coverages from a number of different companies. For more details, contact your insurance provider.

 CostCoverageLimitsDeductibleEligibility
Home insurance$0 to $75/yrCoverage for water, sewer/septic, electrical, internet/cable and natural gas lines$10,000 to $25,000Subject to same deductible as any other claimMost homes qualify
Municipal service line warranty$174/yrCoverage for water and sewer/septic lines$5,000 for water
$8,000 for sewer/septic
No deductibleAll homes qualify

“The warranties being offered through municipalities are generally much more expensive and offer a lot less coverage than what is available under home insurance,” says Hillhouse.

The warranties do have the advantage of no deductible, but in many cases if there is a rupture of a water line right beside your home, water could enter your house and cause additional damage. If you have a service line warranty, there would be no deductible for repairing the line, but there would be a deductible for damage to your house or contents. If you have service line coverage as part of your home insurance, the entire claim would only have one deductible.

What is the best solution for you?

“If you’re considering the warranty program, you should check with your home insurance provider first,” adds Hillhouse. “In most cases, you can get more coverage at a lower premium.”

If your home is not eligible for service line coverage for any reason, then Hillhouse says the open eligibility of the warranty program will allow you to get protection that is not available otherwise.

Ultimately, we think you deserve the best possible coverage at the best possible price. Give us a call and talk to one of our home insurance brokerss about your current coverage and whether service line coverage is available for you.

Looking for home insurance?

Speak with a Mitch Insurance broker today to get a quote on Ontario home insurance. Learn more >

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Flock of inflatable pool flamingos in the pool of a summer home.

Summer is coming – 5 home insurance hazards to avoid

Spring is a perfect time to make sure your home is protected from common summer perils like falling trees, animal damage, barbecue mishaps and burglars. Don’t let these hazards ruin your summer fun.

Yes, summer is on the way, and while that means you get to enjoy backyard barbecues and sitting on the deck, it also means that your home is at great risk from certain hazards that peak in the summertime. Before you go get the sunscreen and your straw hat, you might want to make sure you’re protected from these common summer hazards.

Summer storms

In Ontario, storms happen throughout the year, but the spring is the time to inspect your home and the surrounding property to see how roofing tiles, fences, trees and other structures have fared over the winter, and take the necessary steps to avoid or mitigate the damage that a subsequent storm can cause.

  • Check to make sure any larger trees are healthy and stable. A dead tree can come down during a summer storm and do major damage to your home or surrounding properties.
  • Check for rot in your fence, especially the posts. Better to partially rebuild your fence than have it collapse during a summer storm and possibly cause damage to other structures.
  • Check your roof. If you’ve lost roofing shingles, that could let water into your home during a storm, and cause much larger losses.

This might also be a good time to talk to your broker about adding coverage for overland flooding. Different from “sewer backup”, overland flood coverage is for instances where spring melt or heavy rain causes an accumulation of water that makes its way into your home. Although this kind of flooding has become much more common in recent years, only about 15% of homeowners have this vital protection.

Burglaries

Like anyone, burglars would rather do their work when the weather is nice. Also, the summer is when homeowners are most likely to be away. And statistics show that burglaries are indeed more common in the summer months. Aside from the insurance implications, nobody wants to be the victim of a burglary. There are some common sense actions you can take to lessen the chances that it will happen to you.

  • Install a monitored burglar alarm. Most insurers will give you a discount if you do.
  • Leave some lights on when you’re not home, or put your lights on a timer so they turn on and off as they would if someone were home. This will discourage burglars.
  • If you’re away on vacation, have someone pick up mail so that it’s less obvious that you’re gone.
  • It may seem silly to say, but check that all your locks are in good working order.

Damage from pests

During the winter, rodents or bugs will try to use your home to shelter themselves from the elements. Damage from pests is generally not insurable, so when you’re inspecting your home in the spring, if you notice any signs that insects or larger critters have established a presence in your home, you’ll want to get it taken care of right away. Watch for the following:

  • Droppings
  • Scratching or scurrying sounds coming from the walls or attic
  • Strange or unpleasant smells
  • Unexplained holes in walls, furniture or fabrics
  • Unexplained grooves in exposed wood (likely termites)
  • Anything that looks like a nest (debris gathered together)
  • Dead critters

Of course, if you see actual live critters in your house, you can assume there are more. Get it taken care of by a professional as soon as possible. Again, damage from pests is not covered by home insurance, and if not addressed, can lead to serious structural damage to a home.

Pool mishaps

Every year in Canada, thirty or so people drown in backyard pools. Although stats aren’t diligently kept, there is evidence that many of these deaths could have been prevented through proper fencing and locked gates. Though home insurance covers you financially if someone drowns in your pool (and their family sues you), that’s really no consolation. It’s obviously much better to prevent drownings from happening at all.

If you have a pool or hot tub in your backyard, you should be familiar with the rules. Essentially, you need to have a fence around the pool with a locked gate, so as to prevent children from getting in. If you have an above ground pool, you should never leave the ladder attached to the pool when you’re not using it, again, so kids can’t easily get in.

If you have an in-ground pool with a fence, the spring is a good time to inspect it and make sure it’s in good condition.

Barbecue fires

Barbecuing in the backyard is a favourite summer pastime in Canada. But barbecues can be dangerous if not maintained and used properly. In the U.S., fire departments respond to close to 9,000 home grill fires a year, including close to 4,000 that spread to the house itself. The majority of the fires are started by gas grills. We couldn’t find stats for Canada, but it’s safe to assume that per capita rates are similar, meaning about 400 house fires a year caused by barbecues.

Here are a few precautions you can take to keep your family safe:

  • Only use your barbecue outdoors, and position it away from anything flammable.
  • Make sure everyone (kids especially) know to keep far away from the grill when it’s on.
  • Check your gas grill at the beginning of the barbecue season for signs of gas leaks (soapy water test) or damaged hoses. Don’t use the barbecue if it’s damaged.
  • If you have a charcoal grill, don’t use starter fluid after the fire is lit.
  • Don’t let grease drippings build up in drip trays or elsewhere around the barbecue. These can ignite and spread fire beyond the barbecue.

It’s also a good time to check your insurance

As long as you’re making sure that your home is safe for the summer season, it might also be a good idea to check your home insurance policy to make sure you have all the coverage you need, and that you’re not paying more than you should. One of our experienced home insurance brokers would be happy to get you 5 or more quotes from some of the best insurance companies in Ontario, and advise you on coverages that you may want to add to your policy. In many cases, we can get you a better price, for better coverage! Give us a call today.

Looking for home insurance?

Speak with a Mitch Insurance broker today to get a quote on Ontario home insurance. Learn more >

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1-800-731-2228

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A group of coworkers at a holiday party playing beer pong.

Do I need liquor liability insurance for my holiday party?

Generally, if you’re hosting a small holiday party at home, you don’t need extra insurance. The liability coverage under your home insurance provides some coverage. If you’re renting a hall or hiring servers for a larger party, then you need a special policy that includes liquor liability coverage. Cost starts around $175.

As the holidays roll around, many of us start to think ahead to our next epic holiday party. And Mitch is right there with you. We believe in taking time to celebrate with friends and family, and the holidays are perfect for that.

What coverage do I have under home insurance?

The personal liability section of your home, condo or tenants insurance policy includes a certain amount of coverage if you have friends over and they end up driving drunk and hurting someone. This is enough coverage for most parties at your home.

When do I need special liquor liability insurance?

If you want to be extra safe, it’s never a bad idea to get one-day liquor liability coverage (as part of an event policy) whenever you’ll be serving alcohol to your guests. It’s quite affordable. Practically speaking though, you only really need this coverage if you’re holding your party at a rented venue like a hall or community centre. Make sure to ask when you rent the venue whether they require you to purchase this coverage.

How much is personal liquor liability insurance?

For parties of less than 100 people, party alcohol liability starts at around $175. The more guests, the greater the cost. If you have a live band, you probably need special event insurance, which will also cost you a little more.

How can I reduce my liability?

Just to be safe, here are some party tips to keep your guests safe and avoid liability:

  • Offer food as well as non-alcoholic drink options.
  • If you’re hiring servers for the party, make sure they are Smart Serve certified.
  • Arrange for rides home.
  • Offer guests the option to spend the night.
  • If you see that someone is drunk or high, stop serving them and discourage them from driving.

How likely is it that I’ll be found liable for a drunk driver leaving my party?

No Canadian court has ever found a private individual liable as a party host for a drunk driving accident. Of course you don’t buy insurance for what HAS happened, you buy it for what COULD happen. And the Supreme Court of Canada has said that a private host could be liable under certain circumstances, especially if they are actively encouraging the consumption of alcohol or drugs.

If you’re an employer, or if you run a business that serves alcohol, then it’s a completely different story. Restaurants and bars are routinely found liable for injuries and damage caused by drunk drivers, and there have been cases where employers have also been found liable when someone gets drunk at a work or after-office party.

Want to talk it over?

We want to help keep you safe. Call one of our brokers today to chat about whether you have the right home insurance coverage and whether you might need a little extra coverage for your holiday shindig.

Special thanks to Gareth Payne for his help with this article.

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Tall pink house against a clear blue sky.

What is a deductible…and what’s the right deductible for me?

A deductible is the part of a claim that you, as the policyholder, agree to take responsibility for. If you make a claim for $10,000 and have a $500 deductible, if the claim is approved, the insurance company will pay $9,500. If the claim is for repairs to your car, you may have to pay the deductible directly to the shop before they’ll fix your ride.

For home and car insurance, $500 and $1,000 are the most common deductibles. Some business policies have deductibles as high as $50,000 or more. You should make sure your deductible is low enough that you will be able to come up with that money on a moment’s notice if needed.

You can save about 10% on your home insurance and 2-3% on your auto insurance by increasing your deductible from $500 to $1,000.

To understand what a deductible is and why it exists, we first need to understand that insurance is there to protect you from costs that you can’t easily afford to pay for yourself. For example, if your house burned to the ground, most of us wouldn’t have the money on-hand to pay for it to be rebuilt. Although you can get insurance against smaller losses, it often makes more sense to just pay for these yourself. If your $900 golf clubs are stolen, most of us are able to buy a new set, whether it be paid for in cash or on a credit card.

Deductibles help to reinforce the above principle. If you have a $1,000 deductible, it wouldn’t make sense to claim your stolen clubs (even if the claim was approved, you’d get no money back). But it would definitely make sense to claim for your charred home. You would pay the first $500 or $1,000, but the total cost of rebuilding would be in the hundreds of thousands of dollars.

What deductibles are available?

When you get car or home insurance, your broker will probably quote you a premium based on one of the standard deductibles, usually $500 or $1,000. Most insurance companies will allow you to opt for a higher one, maybe $1,500 or even as much as $2,500. A deductible can theoretically be any dollar value, and you can get a lower premium by increasing it, but on a standard auto policy, you typically cannot choose a deductible lower than $250, or higher than $2,500.

Deductibles can also be different for different types of claims. In an auto policy, you can choose a different deductible for collision vs. comprehensive claims, for example.

How much can I save by increasing my deductible?

To illustrate how much changing your deductible can affect your premium, we ran auto and home quotes for four sample Ontarians:

  • Abel, married male, 47, St. Catharines (L2R), 2017 Honda Accord, clean driving record
    • Owns two-bedroom condo, one claim in 2020
  • Felicity, single female, 31, Thunder Bay (P7A), 2009 Pontiac Vibe, 2019 speeding ticket
    • Rents two-bedroom apartment, no claims
  • Bini, married female, 57, Barrie (L4M), 2015 Cadillac XTS, 2017 careless driving ticket
    • Owns four-bedroom house, no claims
  • Iain, widowed male, 63, Whitby (L1N), 2020 Toyota Tacoma, clean driving record
    • Owns two-bedroom condo, claims in 2018 and 2020
Auto and home quotes for four sample Ontarians
 Abel’s premiumFelicity’s premiumBini’s premiumIain’s premium
Home/Condo/Tenants Insurance    
$250 deductible$298$346$783$340
$500 deductible$274$318$718$314
$1,000 deductible$251$288$653$288
$1,500 deductible$240$276$624$288
$2,000 deductible$240$276$624$276
$2,500 deductible$240$276$624$276
Auto Insurance    
$250 deductible1$1,004$1,257$1,096$1,072
$500 deductible$977$1,233$1,059$1,038
$1,000 deductible$949$1,207$1,024$1,005
$1,500 deductible$949$1,207$1,024$1,005
$2,000 deductible$926$1,189$990$969
$2,500 deductible$926$1,189$990$969

All of the above premiums assume the following:

  • Client agreed to a credit check for home insurance
  • Home/condo/tenants all risks coverage with:
    • $2 million third party liability coverage limit
    • Smoke-free discount
    • $50,000 contents coverage for condo/apartment
    • Sewer backup, overland flood and groundwater coverage where available
  • All drivers licensed since they were 16
  • All drivers commute 10 km to work and drive 10,000 km a year
  • No multi-vehicle or multi-line discounts
  • All vehicles quoted with winter tires
  • Full auto coverage with:
    • $1 million third party liability coverage limit
    • No deductible for not-at-fault claims
    • Accident forgiveness (where available)
    • Waiver of depreciation (where available)
    • $1,500 coverage for rental car
    • $50,000 coverage for damage to rented or borrowed vehicle
    • Family protection endorsement (extra medical benefits if you’re injured by an uninsured or underinsured driver)

Based on the above quotes:

  • You can save close to 20% on your home, condo or renters premiums by going from the minimum deductible to the maximum deductible.
  • You can save 9 or 10% by increasing your home, condo or renters insurance deductible from $500 to $1,000.
  • You can save 5-10% on your auto insurance premiums by going from the minimum deductible to the maximum deductible.
  • You can save 2 or 3% by increasing your auto insurance deductible from $500 to $1,000.

Get an auto insurance quote in minutes.

When do I have to pay a deductible?

If you have to make a claim on your home insurance policy, you will always pay a deductible.

  • If a contractor is brought in to fix damage to your home, or to rebuild it, you may be required to pay the deductible directly to the contractor.
  • If you are making a claim for something that was stolen, the insurance company may just deduct $500 or $1,000 etc. from your claim cheque.
  • Many insurance companies have higher deductibles for water claims. So your main deductible may be $1,000, but you may have to pay a $2,500 deductible if it’s for water damage. Ask your broker to be sure.

Deductibles work similarly for auto insurance claims. The exception is that there is no deductible to get your car fixed if the damage is related to an accident for which you are NOT AT FAULT.

  • If you are AT FAULT for an accident, you will pay a deductible to get your car fixed, usually directly to the shop that is doing the work.
  • If your car is damaged by an act of vandalism, or by a natural occurrence like a falling tree or tornado, you will pay the deductible, usually directly to the shop.
  • If your car is stolen or damaged beyond repair (write-off), the insurance company will subtract the amount of the deductible from your claims cheque.

Making small claims – home insurance

Let’s go back to that case of the stolen golf clubs. But let’s say that they were worth $1,500 instead of $900. Even though you could be reimbursed $500, the fact is that it would count as a claim on your home insurance record. Here’s the most important thing to consider: In home insurance, it doesn’t matter whether the loss was your fault or how much the claim is for. Each claim you make is just a claim on your record. Having one claim on your record doesn’t make a big difference in the premium you’ll pay on renewal. However, that all changes if you have to make a second claim within a five-year period. Two claims in five years disqualifies you from many of the standard insurers. This means your annual premium could double or triple on renewal, and stay that high until the claims are five years old.

So if you’re thinking about making a claim for less than $5,000, you always have to consider:

  • How much you’ll actually collect after your deductible
  • Whether you already have another claim in the last five years
  • Even if you don’t have another claim on your record, whether you want to waste your one “free” claim (within a five-year period) just to get a few hundred dollars

Making small claims – auto insurance

Auto insurance is a completely different story. If a claim is not related to an accident (your car was stolen or a tree fell on it), it shouldn’t affect your premium on renewal, so you can go ahead and make a small claim, even if it’s a $1,300 windshield replacement and you have a $1,000 deductible.

If the claim is related to an accident, however:

  • If you are not at fault, making a claim should not affect your premium, so go ahead.
  • If you hit a deer or other animal on the road, that’s considered a comprehensive claim (no fault), so again, you can go ahead and claim.
  • If you are at fault, and police attended the scene, you exchanged insurance information with the other driver, or you reported the accident at a collision reporting centre, then you can assume that the at-fault accident will go on your record regardless, so you may as well make a claim. It’s not the claim that hurts your record in this case. It’s the at-fault accident.

The last possibility is that you are involved in a single vehicle accident. That means you hit a guardrail, a tree, a post or some other object (not a person). By law, even if it happens in the middle of nowhere in the middle of the night, you should go and report this accident at a collision reporting centre, and because there is no other driver, you are automatically at fault.

In this case, if you’re going to report the accident, you may as well claim your damage. The effect on your premium will be the same. If you’re not sure, here are a few things to consider:

  • Are you OK with breaking the law by not reporting? There are ways you could be found out later.
  • How much damage is there, and what is your deductible? How much are you saving by claiming?
  • Do you have claims forgiveness (or accident forgiveness)?
  • Even if you have claims forgiveness, do you want to waste your one “free” claim, again, just to get a few hundred dollars?

Other types of deductibles

There are other deductibles that apply for different types of insurance, and different types of claims.

Health benefit claims

If you have extended health benefits through your employer or membership in another group, it’s very possible you have an annual deductible. So, for example, you may have drug benefits, but you might have to pay the first $25 or $50 out of pocket for the year. Some plans have a $100 annual deductible that applies to your whole family, and any costs beyond that will be covered by the plan.

Disability benefit claims

Just like with EI benefits, if you claim long or short-term disability through your workplace benefits plan, there is usually a waiting period before you can start collecting benefits. It’s typically five days for short-term disability, and 120 days for long-term disability. This waiting period is essentially the same thing as a deductible, in that it discourages smaller claims.

Auto insurance pain and suffering claims

In Ontario, if you are injured by an at-fault driver in a car accident and choose to sue them for your pain and suffering, any award you receive is subject to a $40,000 deductible. The deductible won’t apply to any actual financial losses you sustain (medical bills, loss of income, damage to your property, etc.), but only to claims specifically for pain and suffering. So if a jury decides that you deserve $38,000 for your pain and suffering, you won’t receive a cent. This is a measure to discourage frivolous lawsuits and keep costs down in the auto insurance system.

We’ve got all the deductibles

Modifying your deductible can be a good way to make sure you have the right mix of coverage and price. Practically speaking, if you choose a higher deductible, you have less coverage, but you’ll also pay a lower premium. When you talk to one of our experienced brokers, they’ll walk you through the options and make sure you have the right deductible for your circumstances. Give us a call!

1 Quotes reflect CAA Insurance’s minimum deductibles, $500 for collision and $300 for comprehensive. Most insurers have maximum and minimum deductibles.

Looking for car insurance?

Speak with a Mitch Insurance broker today to get a quote on Ontario auto insurance.

Call now

1-800-731-2228

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Is your older home underinsured?

With insurance companies offering guaranteed replacement cost coverage for most homes, and given that the overwhelming majority of home insurance claims are only partial losses, some consumers believe that the dollar limit on their home insurance policy doesn’t really matter at all. The truth is that many older homes may not be eligible for guaranteed replacement cost. And then something called the co-insurance clause makes it critical that you choose the right limit. Getting it wrong could cost you tens of thousands of dollars if you suffer a loss.

Lots of Canadians really don’t care what the upper dollar limit on their home insurance policy is. Many will accept whatever their broker tells them it should be, and others may try to keep the number as low as possible, knowing that a lower limit means a somewhat lower premium. Especially if you have opted for guaranteed replacement cost, you may think your property is fully covered, regardless of what the stated limit is.

Well here’s a few things that you should know:

  • Many insurance companies don’t offer guaranteed replacement cost (GRC) coverage for older or non-standard homes.
  • Even if you have GRC, many policies limit payouts to 120% of the stated policy limit.
  • If you don’t have GRC, your policy will contain what is called a co-insurance clause, which could mean your home is not fully covered, even in the event of a partial loss.

How does a co-insurance clause work?

Most co-insurance clauses require that your stated policy limit be at least 80% of the actual replacement cost of your home. If you have to make a claim and it’s determined that you didn’t have at least 80% of the required coverage, then you are responsible for the shortfall, and will have to cover part of the loss yourself.

Any claim you make will be subject to the following calculation:

[Actual policy limit] / [80% of actual replacement cost] = [Percentage of the loss covered]

Example #1 (total loss):

You own a home with an actual replacement cost of $500,000. You opt for a policy limit of $350,000.

If your home burns to the ground, presumably it will cost $500,000 to rebuild it. But because you don’t have enough coverage, your claim payment is subject to a co-insurance calculation:

Actual replacement cost: $500,000

Policy limit: $350,000

Amount of loss: $500,000

$350,000 / (80% of $500,000) = 87.5%

So the insurance company will pay you 87.5% of the loss ($437,500), minus your deductible ($1,000) = $436,500. You’ll be on the hook for $63,500 out of your own pocket.

Example #2 (partial loss):

The calculation is exactly the same for a partial loss. So assuming the same home and same policy limit, if you suffer a $35,000 loss, the calculation is as follows:

Actual replacement cost: $500,000

Policy limit: $350,000

Amount of loss: $35,000

$350,000 / (80% of $500,000) = 87.5%

In this case, the insurance company will pay you $30,625, minus your $1,000 deductible = $29,625, and you’ll be left to cover the remaining $5,375.

Why is my limit too low?

There are a number of reasons why you might find yourself with a policy limit that doesn’t reflect the actual current replacement cost of your home. The most common reason is that you haven’t reviewed your policy in a long time, and your limits have fallen behind inflation.

Even though inflation is fairly low in Canada, between 2010 and 2021, prices in general have increased by about 17%. In terms of construction costs, the number is closer to 30%, and a big chunk of that increase has been over the last year and a half, with the pandemic creating shortages of a number of building materials.

If the actual replacement value of your home was $300,000 in 2010, it could be $390,000 or more today. Even if you were well within the 80% coinsurance limit back then (say you had a $280,000 limit), today that would be nowhere close to enough coverage.

The other thing that many people forget to do is inform their broker about renovations to their home. Most policies require you to notify your insurer/broker about any work done to the home that significantly changes your level of risk, or work that adds more than $25,000 to the value of the home.

More specifically, you should make sure to let your broker know at renewal if you’ve done any of the following:

  • Finished your basement
  • Put in an in-ground pool
  • Added a kitchen or bathroom (as opposed to renovating existing kitchens/bathrooms)
  • Added to the square footage of the home

These changes would definitely add to the replacement cost of your home, whereas simply updating floors, counters, cabinets and fixtures would not, even if you spent $50,000 or more doing so. Remember that insurance companies assume that there are periodic updates done to any home, and this is all factored into their replacement cost estimates.

Note: Just because it doesn’t add to the replacement cost of your home, doesn’t mean you shouldn’t document your renovations and additions. In the event of a major loss, especially a fire, you’ll need to show some proof that you had hardwood floors, marble countertops etc. Keep receipts and take lots of pictures, just in case.

Insurance tip

How much does the policy limit affect my premium?

The truth is that increasing your policy limit, if appropriate, won’t cost you that much. Increasing your limit by $50,000, in fact, from $300,000 to $350,000, will only increase your monthly premium by a little over 10%. That often works out to less than $5 a month.

The value of a good broker

It’s a big part of your broker’s job to review your policy with you at renewal, and make sure that if anything has changed over the past year, those changes are reflected. Brokers have access to apps that can calculate your home’s replacement cost based on square footage and a number of other factors. These apps do capture inflation in their calculations, but of course there’s no way for them to know about your renovations. So at renewal time, if you don’t voluntarily disclose that your home has undergone renovations (see above), your broker should ask.

If you have an older home and are concerned that it may be underinsured, one of our seasoned brokers would be happy to review your policy with you and advise on whether you might need to update your policy limits. That’s just how we roll at Mitch. Sure, we want to give you the best possible price, but we also know that the last thing you want is a nasty surprise when it comes time to make a claim. Give us a shout.

Looking for home insurance?

Speak with a Mitch Insurance broker today to get a quote on Ontario home insurance. Learn more >

Call now

1-800-731-2228

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High-rise apartment building with glass balconies against a clear blue sky.

The importance of tenants insurance – By the numbers

An alarming number of renters in Canada have no tenants insurance policy, leaving them vulnerable to such perils as fire, water damage and theft, but also to financially devastating lawsuits and even potential homelessness during long periods of reconstruction. And yet tenants insurance is not only cheaper than most think, it can also save you money in the long term, and in some cases, keep you from being evicted.

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